Dick Hannah Honda

My complaint has been resolvedThis only happened because of your intervention and I am extremely grateful

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

August 8th, 2017Revdex.com of WashingtonRe: [redacted] To Whom It May Concern:Thank you for the opportunity to respond to the complaint filed by [redacted] on 08/02/Dick Hannah Honda would like to apologize to Ms [redacted] for the delay of her product refundOn 08/06/ Nick F*, General Sales Manager, contacted and arranged for the prompt refund of Ms [redacted] ’s $Again, we sincerely apologize for the untimely manner of Ms [redacted] ’s refundIf I can be of any further assistants please contact me at [redacted] .Sincerely,Mike P [redacted] General ManagerDick Hannah Honda

RE: Complaint ID [redacted] [redacted] To Whom It May Concern: Tahnk you for allowing us to respond to the complaint filed with your office by [redacted] *** While refund of a cancellation of a service contract and GAP product does typically take – days to process, Ms***’s was delayed due to a clerical error in processing her claimWe apologize for the delay and have sent two checks to Ms***’s lender, one for the cancellation of the products as well as one for the refund of the cancellation fee and the interestThe two checks combined total $3,as requested Once again, we apologize for the error and any inconvience this may have caused Regards, Alan M [redacted] Corporate Controller Dick Hannah Dealerships

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The amount of $3,DOES NOT INCLUDE INTEREST FROM DELAY I have been paying interest on $3,for an extra six weeks, three months really, but am willing to split Amount should be $3,PLUS interest for SIX WEEKS at 3.99%

Revdex.com: I am done fighting that's not what I was told but its me against them so they winI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

12/02/2016
Revdex.com ID:  [redacted]
Re:  [redacted]
 
To Whom It May Concern,
 
On November 21st, 2016, [redacted] applied online for financing via our website, dicksaysyes.com.  Mr. [redacted] never actually visited our showroom, however, we did correspond numerous...

times between 09/21/2016 and 11/27/2016. 
 
On November 18th, 2016, we reached out to Mr. [redacted] to inform him that we were able to secure conditional financing for him from a lender, however, on the particular vehicle he was inquiring about he would need more down payment due to income, credit, etc.  Mr. [redacted] stated that he only had his trade-in for down payment but would be willing to consider a less expensive Dodge Challenger RT.  As he had made it very clear in previous conversations that he would only take a Challenger RT we let Mr. [redacted] know that we would keep our eye out for one that was less expensive as we didn’t currently have any in our inventory.
 
We were able to approve financing for Mr. [redacted], however, he chose not to accept our offer due to the lender’s requirement for cash down on that vehicle.  Nowhere on our website do we advertise that we can get anyone approved on any car they choose with zero down payment.  All offers of credit are subject to lender approval as well as customer approval and Mr. [redacted] chose to not proceed with the conditional approval offered.  On November 27th, 2016, Mr. [redacted] opted out of future email correspondence with our dealership so we have not since attempted to contact him.  In no way was there any intention of deceit in our advertising and we did, in fact, offer Mr. [redacted] financing which he chose not to accept.
 
If you have any further questions please feel free to contact me directly.
 
Regards,
 
Reuben W[redacted]
General Manager
Dick Hannah’s Dick Says Yes
[redacted]

My complaint has been resolved. This only happened because of your intervention and I am extremely grateful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE: Complaint ID [redacted]   [redacted]     To Whom It May Concern:   Tahnk you for allowing us to respond to the complaint filed with your office by [redacted].  While refund of a cancellation of a service contract and GAP product does typically take 30 – 45 days to...

process, Ms. [redacted]’s was delayed due to a clerical error in processing her claim. We apologize for the delay and have sent two checks to Ms. [redacted]’s lender, one for the cancellation of the products as well as one for the refund of the cancellation fee and the interest. The two checks combined total $3,945.92 as requested.  Once again, we apologize for the error and any inconvience this may have caused.   Regards,   Alan M[redacted] Corporate Controller Dick Hannah Dealerships

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have sent a check for $18.11 to cover the interest as requested in the response. The interest was calculated at a daily rate of .01% per day (3.99% /365 days) and multiplied by the 42 days. Thank you.

August 8th, 2017Revdex.com of WashingtonRe: [redacted]To Whom It May Concern:Thank you for the opportunity to respond to the complaint filed by [redacted] on 08/02/17. Dick Hannah Honda would like to apologize to Ms. [redacted] for the delay of her product refund. On 08/06/17...

Nick F[redacted], General Sales Manager, contacted and arranged for the prompt refund of Ms. [redacted]’s $498. Again, we sincerely apologize for the untimely manner of Ms. [redacted]’s refund. If I can be of any further assistants please contact me at [redacted].Sincerely,Mike P[redacted]General ManagerDick Hannah Honda

To Whom It May Concern:   Thank you for the oppportunity to respond to the complaint filed by [redacted] with your office.  We sincerely apologize for the delay in getting tages for their new Honda, and any inconvenience this has caused. New plates were sent via Fed Ex to the...

[redacted]s on 6/26/17 to arrive at their home address on 6/27/17. The [redacted]s have been contacted by our employees and asked to use the plates provided in the Fed Ex until the tags are ready for their custom plates they are transferring from their previous vehicle. We anticipate the tags to be ready the week of July 10th. Once we have the tags from the DMV we will send them overnight. At this time the customer may begin to use the custom plates on their new vehicle.   Sincerely,     Alan M[redacted] Corporate Controller Dick Hannah Dealerships   Desk 360-944-3365 Ext.[redacted] Mobile
[redacted] Fax 360-326-1952   dickhannah.com