Dick Hannah Kia

Customer Information: [redacted] Poulsbo , WA 98370Daytime Phone: [redacted] Evening Phone: [redacted] Fax: [redacted] E-mail: [redacted] @yahoo.com We appreciate the opportunity to review and correct the situation for Ms [redacted] The vehicle in question was inspected by an indepentent facility and did report damage to the rear tailgate areaIn an effort to correct the situation, I did speak to Ms [redacted] , and I did agree to fix the damaged areaWe will pay [redacted] directly, this is agreeable to both partiesPlease contact me directly if you have any additional questions.Rachel S*General Manager, Dick Hannah Kia

We apologize for the misunderstanding and appreciate the opportunity to investigate the situation Mr [redacted] brought to our attentionMy Service Manager Derek C [redacted] and I both spoke to Mr [redacted] , and we now understand his frustratration When Mr [redacted] came in for his first free oil change, we believe a proper explaination of the 30,mile service could have avoided this misunderstanding Mr [redacted] purchased the vehicle with approximatley 23,miles on itThe next service due was at 30,milesAs a dealership, we give each of our new owners a coupon for their first oil change freeWhen Mr [redacted] came in for the free oil change, our staff did not ask him for the coupon In hindsight, our staff should have verified that this was his first oil change and should have taken care of it for himWe have since corrected the process and have refunded Mr [redacted] the amount he paid when he came inWe believe we have resolved the situation to the satisfaction of Mr [redacted] Thank you Rachel S [redacted] General Manager, Dick Hannah Kia

We refunded Mr*** $5,on 11/04/Christina has verified that Mr *** card has been refunded in the amount of $5,as of yesterdayFrom The 10/26/to 11/04/There was a miscommunication between my two finance guys Bob and David as to whom had refunded the cardThe right
hand didn’t know what the left hand was doingCommunication is key and I discussed this with my finance managers

Customer Information:[redacted] Poulsbo , WA 98370Daytime Phone: [redacted]Evening Phone: [redacted]Fax: [redacted]E-mail: [redacted]@yahoo.com  We appreciate the opportunity to review and correct the situation for Ms. [redacted]. The...

vehicle in question was inspected by an indepentent facility and did report damage to the rear tailgate area. In an effort to correct the situation, I did speak to Ms. [redacted], and I did agree to fix the damaged area. We will pay [redacted] directly, this is agreeable to both parties. Please contact me directly if you have any additional questions.Rachel S[redacted]General Manager, Dick Hannah Kia

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We apologize for the misunderstanding and appreciate the opportunity to investigate the situation Mr. [redacted] brought to our attention. My Service Manager Derek C[redacted] and I both spoke to Mr. [redacted], and we now understand his frustratration.  When Mr. [redacted] came in for his first free oil...

change, we believe a proper explaination of the 30,000 mile service could have avoided this misunderstanding.  Mr. [redacted] purchased the vehicle with approximatley 23,000 miles on it. The next service due was at 30,000 miles. As a dealership, we give each of our new owners a coupon for their first oil change free. When Mr. [redacted] came in for the free oil change, our staff did not ask him for the coupon.  In hindsight, our staff should have verified that this was his first oil change and should have taken care of it for him. We have since corrected the process and have refunded Mr. [redacted] the amount he paid when he came in. We believe we have resolved the situation to the satisfaction of Mr. [redacted].
Thank you
Rachel S[redacted]
General Manager, Dick Hannah Kia