Dick Hannah VW of Portland

RE: Complaint ID ***
*** ***
January 6,
To Whom It May Concern:
Thank you for the opportunity to respond to Ms***’s complaint. I have reviewed her concern regarding the information she was given regarding her extended service contract. Our
employee, Sara, with whom Ms*** spoke, performs the task of setting service appointments and she is instructed to refer any technical, financial or warranty coverage questions to a trained Team Service Manager, as that is their area of expertise which is why she was attempting to direct the call to Chad, Team Service ManagerWe do apologize for the hold time, phone transfers and our general inability to timely respond to Ms***’s concerns over the phone During the purchase of the Jetta, the selling dealer would have provided Ms*** with a copy of the extended warranty contract terms and we can only work within the terms of the contract purchased. It is important to note that neither the car nor the service contract was purchased from our dealership, nor do we have a copy of the terms and conditions of the service contract. We are unclear what items Ms*** believes must be repaired under the terms of the service contract or whether those items would have been covered components. If Ms*** would like to contact me, I can discuss these issues with her.
The recall issued by VW can be done at any VW dealer and we do currently have the parts available to complete this recall. If Ms*** would like to set up an appointment to have the recall completed and discuss her other vehicle concerns, she may call me at 503-802-
Regards,
Ken W***
Service Director
Dick Hannah VW of Portland

Revdex.com: 
we have resolved our complaint with dick hannah vw in portland. thanks anyway!!
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