Dick Kearsley Service Center

Upon first arrival of looking at the damage that we was called out on, it did appear to be an installation problemI did in fact tell Mrs [redacted] that if the problem was created by us that we would stand behind our work and make it rightThe roofer had already redone the roof by the time I had received the complaint to go and look at said damageWe installed the Cooler in as a change out, using all existing materialWe simply took the old cooler off and put the new one on, hooked up the water electrical and set up operationUpon first inspection of the installation it did indeed appear that we had made a mistake by installing a Evaportive Cooler on duct and a shroud that did not allow any overflow out of the shroud to just leak down onto the roof and wrought the wood away and leak into the house, but the roofer had sealed the new shingles around the old shroud preventing any overflow of water out of the cooler to simply run under the shroud and onto the roof like it had been doing for the prior 20-years (estimation)I didn't realize this till after I had left the home and was able to think about it a little moreI did offer the ***'s that day to repair the ceiling damage and have it repainted, I also told them that if it was too much money I would turn it over to our insurance, this is why we have insuranceI could tell at the time they didn't want to make a decision right then, so I told them to take their time and discuss it and call me with their decision After leaving the house and thinking about it, trying to fully understand what had happened, I had come to the conclusion that this was not the fault of our installationWe did a simple change out using all existing materialThe same problem had been going on for years with the original Cooler installI believe the house was between 20-years old, I don't know for sure [redacted] called me, I believe the next dayHe told me that they had planned on replacing their shingles, cause they had missing shingles through out the roofSo they thought it would be fair that they pay for the cost of installing new shingles laid on top of the existing and that Kearsley's should pay for the labor of removing the shingles off the whole roof, to replace some wrotted wood below the cooler, that the roofer recommended replacing in the sum of around $The ***'s made the decision of replacing their roof on their own, because of the missing shingles and leak that they hadI was not aware of this problem till after the roof was replaced and was not able to see what it was like before and/or how bad it was or wasn'tI myself am an home owner and share the same burdens we all have finically as home ownersI am also a very fair personEven though I don't think this damage is our fault, I did offer to have the ceiling damage repaired and I would have done that if they decided to go that routeBut come on, $is ridiculousThat is not fair at all***'s want us to pay to have their entire roof to be stripped off, so that a 4'x4' piece of plywood could be replacedFairness would be wanting someone to for removal of that part of the roof that needed repairs, not the entire roofThe roofing company didn't even replace all of the wrotted woodI told Mr***, that for that much money we will turn it over to our insuranceMy insurance agent contacted my insurer and the time of install and my current insurance companyEach insurance Cocontracted independent investigation companies to come out and look at the jobI was contacted by both companies to go out and supply a ladder for them to access the roof and atticI stayed out of the house when they first got there and talked to the ***'sThey asked me questions and my opinions, just like they asked for the ***'s opinion on what happenedI was very courteous to just do what they asked meThey asked me to go on the roof and tell them what I thought and thats what I didI am a very fair person, Kearsley's over the years have paid out tens of thousands of dollars for our employees mistakesMy boss tells me that I give away more than I should, but to do what I feel is right in every situation and thats what I doI don't feel that us paying out $is fair at all, but its the "American Way" to have your problems fixed with moneyI pay for insurance and I had them take this one on because of the amount asked forTheir hired independant investigators didn't feel it was our fault either and denied the claim, meaning "they didn't think it was our fault"I am truly sorry for any feelings I have caused the ***'sFairness works both ways, not just on one sideDue to the nature of how the roofer sealed in the shroud, any future leaks that could possibly happen will cause more damage to the roof sheeting and inside the house and we will no longer be able to service the cooler for liability reasons