Mr [redacted] had his Nissan 370Z convertible in our store beginning June 10th 2016, for convertible top problemsHis problems with his top were at the time intermittent due to failing parts, meaning his convertible top would work, and then stop at any given time without notice.This posed a risk to the interior of the car; it would make it vulnerable to the outside elementsThis also made it difficult to diagnose; we did discover that there were two parts that contained switches that were causing the top to malfunction this way.This is a multistage top and depends on every component and switch in order to operate correctlyThe end result is if any one of these parts fails the top may stop at any point, in Mr [redacted] 's case it would not close all the way.Parts for this car are only available from Nissan and are difficult to getThis is a limited edition car that was produced by NissanThis frustration with the inability to get parts was even expressed by Mr [redacted] from his previous experience with repairs he had done at the dealership in the pastSo he was truly frustrated with the car and the amount of time repairs had taken in the pastWe had similar experiences trying to get the parts for Mr [redacted] , we were able to only get one part needed for repairs but struggled to get the second to complete repairsWe to this day, are still waiting for that second partAnd even though by Mr [redacted] s own admission, he stated the dealership where he had taken the car before, wanted to replace the whole top at cost way above $dollars; and even at that cost there was no guarantee when this part would be available.We did install the forst part, but top still had problems because we did need the second part to finish the repairsWe only charged Mr [redacted] for what labor was completed and parts installedWe also cautioned Mr [redacted] of the risks involved with operation of his top in this conditionWe have much more time in Mr [redacted] 's car then he was chargedWe have no control over Nissans manufacturing of the parts for this car and would rather have had the parts shown up in a timely matter.We understand Mr [redacted] 's frustration, but his isn't the first tip we had diagnosed and repaired for a malfunctioning mechanism for Mr [redacted] when he brought us a Nissan for convertible top problems years prior.When he picked up his car we clearly explained all this to him and said we would contact him when the part came inWe also made his car drivable for him when he picked it upBut warned him operation of his tip may result in a negative way and leave his car open to the elements.Mr [redacted] also issued a charge back on the credit card charge that was used for our services, we have been able to resolve the charge back issueHowever, we do not have an estimated time of arrival for the parts that are neededAt this point we are unable to work on this car in the time frame Mr [redacted] would like, and we are referring him to his local Nissan dealership.Respectfully,Richard [redacted] - CEODick & Rick's Auto Interiors [redacted] **Bloomington, MN
I am rejecting this response because: Due to the large number of inconsistencies and untruths related to this ordeal, I reject the response from this businessI listed just a few of the many reasons below:1) I was charged in full BEFORE services were ever completedAfter I rightfully disputed the charges to the Revdex.com and my credit card company, this business called me out of the blue days later to confirm my part arrivedThey did not call me at all in five weeksThis business claimed the original charge of $1,was returned to my card (completely false, as confirmed by my the credit card company) and demanded I pull cash out of an ATM at 5pm that day, which I did in order to get my car backThere was never any proof that work was performed, no part numbers on any of my receipts, and my top is still in the same condition as when it was brought to this shop (convertible top warning signal still beeping non-stop)2) Business claimed in the initial stages of the process they would likely be unable to open the convertible top if it is closedI originally visited the business only for a diagnosis because I was unemployed at the time, and it was suggested repairs be performed because the technician "got lucky" opening the convertible top trap door, and may not be able to do so againI have spoken with two Nissan service centers and neither could corroborate this scenarioBoth shops also confirmed that every part in Nissan vehicles has a part number, even though Dick and Rick's claims the parts needed for my vehicle do not.3) It was first noted by the business that only one part was needed at a cost of around $Two weeks later- around the time I was expecting repairs done, I receive a call informing me the price of the part was in instead $days later, I am called in to allegedly install the first part, and was then told a second part needed to be replaced, adding an additional $At this point, I still have no proof any actual parts were ordered or truly neededWhen asking for this information from the Dick and Rick's representative I was working with, he grabbed a few sheets of paper, looked at them, and said "yes, parts were definitely ordered" without showing them to me4) Their representative who was dealing with me would simply repeat to me that this process will be completed, but would never set a specific date and time for completion- even when I demanded it several timesIt was crystal clear I was getting the run aroundIn his response to my complaint, Rick mentioned that they are still waiting on the second part to be installed, which adds to the confusion when you consider I visited their shop on August 19th to have the second part installed already, and all that was left was to "reset my car's computer"That repair was supposedly completed while I was forced to visit an ATM and pay Dick and Rick's in cashI was informed by the rep that day not to open the top (which I have been told not to operate through this entire process even though all parts needed should be installed) until they can that resets my car's computer systemI called a local Nissan dealership, and a random dealership in Carson, CA- a warm weather location more likely to service this type of carNeither can confirm a "device" of any kind is needed to reset/reprogram the computerBoth parties stated that when the parts are successfully installed, all alarms' signals should automatically ceaseAgain, these are just a few of the issuesI was hustled very early in this processMore of my time was wasted over these last days than I could begin to calculateThe inconveniences experienced are astronomicalI cancelled numerous engagements while this shop stored my vehicle, and even after receiving it back and having to return several times to demand closureI am not sure how one could be charged for services never rendered, be lied to and strung along for 1/months, and not expect recourse
Mr [redacted] had his Nissan 370Z convertible in our store beginning June 10th 2016, for convertible top problemsHis problems with his top were at the time intermittent due to failing parts, meaning his convertible top would work, and then stop at any given time without notice.This posed a risk to the interior of the car; it would make it vulnerable to the outside elementsThis also made it difficult to diagnose; we did discover that there were two parts that contained switches that were causing the top to malfunction this way.This is a multistage top and depends on every component and switch in order to operate correctlyThe end result is if any one of these parts fails the top may stop at any point, in Mr [redacted] 's case it would not close all the way.Parts for this car are only available from Nissan and are difficult to getThis is a limited edition car that was produced by NissanThis frustration with the inability to get parts was even expressed by Mr [redacted] from his previous experience with repairs he had done at the dealership in the pastSo he was truly frustrated with the car and the amount of time repairs had taken in the pastWe had similar experiences trying to get the parts for Mr [redacted] , we were able to only get one part needed for repairs but struggled to get the second to complete repairsWe to this day, are still waiting for that second partAnd even though by Mr [redacted] s own admission, he stated the dealership where he had taken the car before, wanted to replace the whole top at cost way above $dollars; and even at that cost there was no guarantee when this part would be available.We did install the forst part, but top still had problems because we did need the second part to finish the repairsWe only charged Mr [redacted] for what labor was completed and parts installedWe also cautioned Mr [redacted] of the risks involved with operation of his top in this conditionWe have much more time in Mr [redacted] 's car then he was chargedWe have no control over Nissans manufacturing of the parts for this car and would rather have had the parts shown up in a timely matter.We understand Mr [redacted] 's frustration, but his isn't the first tip we had diagnosed and repaired for a malfunctioning mechanism for Mr [redacted] when he brought us a Nissan for convertible top problems years prior.When he picked up his car we clearly explained all this to him and said we would contact him when the part came inWe also made his car drivable for him when he picked it upBut warned him operation of his tip may result in a negative way and leave his car open to the elements.Mr [redacted] also issued a charge back on the credit card charge that was used for our services, we have been able to resolve the charge back issueHowever, we do not have an estimated time of arrival for the parts that are neededAt this point we are unable to work on this car in the time frame Mr [redacted] would like, and we are referring him to his local Nissan dealership.Respectfully,Richard [redacted] - CEODick & Rick's Auto Interiors [redacted] **Bloomington, MN
I am rejecting this response because: Due to the large number of inconsistencies and untruths related to this ordeal, I reject the response from this businessI listed just a few of the many reasons below:1) I was charged in full BEFORE services were ever completedAfter I rightfully disputed the charges to the Revdex.com and my credit card company, this business called me out of the blue days later to confirm my part arrivedThey did not call me at all in five weeksThis business claimed the original charge of $1,was returned to my card (completely false, as confirmed by my the credit card company) and demanded I pull cash out of an ATM at 5pm that day, which I did in order to get my car backThere was never any proof that work was performed, no part numbers on any of my receipts, and my top is still in the same condition as when it was brought to this shop (convertible top warning signal still beeping non-stop)2) Business claimed in the initial stages of the process they would likely be unable to open the convertible top if it is closedI originally visited the business only for a diagnosis because I was unemployed at the time, and it was suggested repairs be performed because the technician "got lucky" opening the convertible top trap door, and may not be able to do so againI have spoken with two Nissan service centers and neither could corroborate this scenarioBoth shops also confirmed that every part in Nissan vehicles has a part number, even though Dick and Rick's claims the parts needed for my vehicle do not.3) It was first noted by the business that only one part was needed at a cost of around $Two weeks later- around the time I was expecting repairs done, I receive a call informing me the price of the part was in instead $days later, I am called in to allegedly install the first part, and was then told a second part needed to be replaced, adding an additional $At this point, I still have no proof any actual parts were ordered or truly neededWhen asking for this information from the Dick and Rick's representative I was working with, he grabbed a few sheets of paper, looked at them, and said "yes, parts were definitely ordered" without showing them to me4) Their representative who was dealing with me would simply repeat to me that this process will be completed, but would never set a specific date and time for completion- even when I demanded it several timesIt was crystal clear I was getting the run aroundIn his response to my complaint, Rick mentioned that they are still waiting on the second part to be installed, which adds to the confusion when you consider I visited their shop on August 19th to have the second part installed already, and all that was left was to "reset my car's computer"That repair was supposedly completed while I was forced to visit an ATM and pay Dick and Rick's in cashI was informed by the rep that day not to open the top (which I have been told not to operate through this entire process even though all parts needed should be installed) until they can that resets my car's computer systemI called a local Nissan dealership, and a random dealership in Carson, CA- a warm weather location more likely to service this type of carNeither can confirm a "device" of any kind is needed to reset/reprogram the computerBoth parties stated that when the parts are successfully installed, all alarms' signals should automatically ceaseAgain, these are just a few of the issuesI was hustled very early in this processMore of my time was wasted over these last days than I could begin to calculateThe inconveniences experienced are astronomicalI cancelled numerous engagements while this shop stored my vehicle, and even after receiving it back and having to return several times to demand closureI am not sure how one could be charged for services never rendered, be lied to and strung along for 1/months, and not expect recourse