I am rejecting this response because:we chose not to continue paying service calls to continue only to find that we had to keep investing more and moreWe had another company come in and they did what needed done and honored the warranty on the furnace
Initial Business Response / [redacted] (1000, 16, 2017/03/31) */ We here at Coe Heating give quotes for different services we offer all the timeIn this particular case we gave a quoted price of $It was agreed upon by both parties involved and the job was completedThe time factor should not be a consideration in this matter because if the job had taken hours we certainly would not invoice him for the extra time Initial Consumer Rebuttal / [redacted] (3000, 18, 2017/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) When [redacted] was at my house quoting the job, he said it would be around [redacted] for 3-hours, could be less, could be more, but [redacted] should be on the high endThis lead me to believe that depending on how long the job actually took, my invoice would reflect that accuratelyConsidering the technician was at my house for just over hour, I did not expect the bill to be anywhere near [redacted] I agreed to have Coe work the job up front, but did not sign anything or verbally agree that I would pay [redacted] no matter how long the job tookI believe if the job would have taken hours and required more material, I surely would have been charged moreSince the job took less than half the time quoted, the bill should reflect that.I have attached the bill which clearly does not break down the actual costs involved in the job, it simply bills for "original amount"If the "original amount" was quoted for 3-hours and the job took hour mins, what is the adjusted amount?
In response Mr***, we have this to say. He did in fact buy his furnace from Coe Heating, and with that furnace he did receive a year parts warranty. However, the circuit board did receive water damage which then voided the warranty on the part. We are at no fault for Mr
*** purchasing the wrong circuit board off of ebay. Mr***'s claim about something being cracked and damaging the board may be true, but because a technician from Coe didn't do the work, we have no way of knowing this to be true. As far as warranty goes, we have an still do replace parts under warranty, we have no issue with that. As far as being accused of lying, that simply isn't the caseThere is no manufacture which will cover an electrical part under warranty which has had water damage. Coe has never and will never be dishonest in anything we do. We have been in business since and we don't believe we have around this long by doing business dishonestly. Had Mr*** chosen to let Coe perform the work needed this could have all been avoided
Initial Business Response /* (1000, 5, 2016/08/29) */
Mr& Mrs*** agreed on the purchase of a new furnace for their home to replace their unsafe furnaceMr& Mrs*** requested that they finance their purchase in which Coe Heating & Air Conditioning, Inctook down their financial
information in order to apply for credit with Greensky FinancialCoe Heating sent the credit application off to Greensky FinancialGreensky Financial denied Mr& Mrs*** credit at that time & the reason for the credit denial would be mailed out to them by Greensky FinancialCoe Heating & Air Conditioning is not affiliated with Greensky FinancialCoe Heating then called Mr& Mrs*** to let them know that credit was denied by Greensky FinancialMr& Mrs*** then said that they would seek funding on their ownAfter a week or two, Coe Heating was informed by Mrs*** that they had secured the funding, the equipment was orderedCoe Heating was now in the middle of air conditioning emergencies and let Mr& Mrs*** know that we had to get through the Air Conditioning emergencies before we could install their furnaceEach conversation with Mrs*** over the few months was the same and each time we told her that we were covered up at the time with air conditioning emergencies, apologized and told her we were working as fast as possible to get through the air conditioning emergenciesThis summer has been hotter than and the air conditioning emergencies kept coming inCoe Heating also told Mrs*** that they were not the only one's waiting on a new furnace, as we had to put other furnace installs off as well in order to take care of the air conditioning emergenciesWe were under the impression that Mrs*** was understanding in that we had to take care of those in need and without air conditioning first before installing furnaces that were not a priority at the time
Mrs*** did ask Coe Heating & Air Conditioning for a discount for having to wait on her furnace which was ultimately denied by Coe Heating & Air Conditioning, IncCoe Heating & Air Conditioning Inchas not collected any payment or invoiced Mr& Mrs*** or collected from or invoiced their financial institution from which they secured funding fromWe question why they are having to make payments on something that has not been completedAll of the financial institutions that we work with does not issue any payments to the contractor or homeowner until the project has been completed and inspected or have made some type of progress for progress billingsMr& Mrs*** furnace install is now scheduled for 8/17/which is long before the heating season and the need for heat for their homeMr& Mrs*** is not held by contract to Coe Heating & Air Conditioning IncOnce the furnace is installed on 8/17/16, Mr& Mrs*** will then be responsible to pay Coe Heating & Air Conditioning, Incin full for the quoted price of their new furnace
Initial Consumer Rebuttal /* (3000, 8, 2016/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I expect that date I was told by the secretary of 8/to be honored! We never paid for the furnace because we were told we would pay on the date of installationWe have never recieved a bill from Coe HeatingWe had to take out a loan in order to finance the cost of the furnaceWe have already been making payments because we had to use my husbands work car as collateral! We don't pay his car gets taken
Final Business Response /* (4000, 10, 2016/09/06) */
I am not quite sure what the issue is with the homeowner in regards to her last response as it does not make any senseThe furnace was installed as promised on 8/31/and yes, we have not sent her an invoice yet because the furnace had not been installed prior to 8/31/As she stated and was discussed with her, we will invoice her once the project is completed! As far as the home owners financial arrangements go, such as payments and collateral, that is between the homeowner and their lender...not Coe Heating & Air Conditioning, Inc
This will be the last response by Coe Heating & Air Conditioning, Incon this matterCoe Heating & Air Conditioning Inchas performed the work, installed the furnace on the date promised and will invoice the homeowner as promised, now that the project has been completed
Initial Business Response /* (1000, 16, 2017/03/31) */
We here at Coe Heating give quotes for different services we offer all the time. In this particular case we gave a quoted price of $300.00. It was agreed upon by both parties involved and the job was completed. The time factor should not be...
a consideration in this matter because if the job had taken 5 hours we certainly would not invoice him for the extra time.
Initial Consumer Rebuttal /* (3000, 18, 2017/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When [redacted] was at my house quoting the job, he said it would be around [redacted] for 3-3.5 hours, could be less, could be more, but [redacted] should be on the high end. This lead me to believe that depending on how long the job actually took, my invoice would reflect that accurately. Considering the technician was at my house for just over 1 hour, I did not expect the bill to be anywhere near [redacted] I agreed to have Coe work the job up front, but did not sign anything or verbally agree that I would pay [redacted] no matter how long the job took. I believe if the job would have taken 5 hours and required more material, I surely would have been charged more. Since the job took less than half the time quoted, the bill should reflect that.I have attached the bill which clearly does not break down the actual costs involved in the job, it simply bills for "original amount". If the "original amount" was quoted for 3-3.5 hours and the job took 1 hour 15 mins, what is the adjusted amount?
I am rejecting this response because:we chose not to continue paying service calls to continue only to find that we had to keep investing more and more. We had another company come in and they did what needed done and honored the warranty on the furnace.
I am rejecting this response because:we chose not to continue paying service calls to continue only to find that we had to keep investing more and moreWe had another company come in and they did what needed done and honored the warranty on the furnace
Initial Business Response / [redacted] (1000, 16, 2017/03/31) */ We here at Coe Heating give quotes for different services we offer all the timeIn this particular case we gave a quoted price of $It was agreed upon by both parties involved and the job was completedThe time factor should not be a consideration in this matter because if the job had taken hours we certainly would not invoice him for the extra time Initial Consumer Rebuttal / [redacted] (3000, 18, 2017/04/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) When [redacted] was at my house quoting the job, he said it would be around [redacted] for 3-hours, could be less, could be more, but [redacted] should be on the high endThis lead me to believe that depending on how long the job actually took, my invoice would reflect that accuratelyConsidering the technician was at my house for just over hour, I did not expect the bill to be anywhere near [redacted] I agreed to have Coe work the job up front, but did not sign anything or verbally agree that I would pay [redacted] no matter how long the job tookI believe if the job would have taken hours and required more material, I surely would have been charged moreSince the job took less than half the time quoted, the bill should reflect that.I have attached the bill which clearly does not break down the actual costs involved in the job, it simply bills for "original amount"If the "original amount" was quoted for 3-hours and the job took hour mins, what is the adjusted amount?
In response Mr***, we have this to say. He did in fact buy his furnace from Coe Heating, and with that furnace he did receive a year parts warranty. However, the circuit board did receive water damage which then voided the warranty on the part. We are at no fault for Mr
*** purchasing the wrong circuit board off of ebay. Mr***'s claim about something being cracked and damaging the board may be true, but because a technician from Coe didn't do the work, we have no way of knowing this to be true. As far as warranty goes, we have an still do replace parts under warranty, we have no issue with that. As far as being accused of lying, that simply isn't the caseThere is no manufacture which will cover an electrical part under warranty which has had water damage. Coe has never and will never be dishonest in anything we do. We have been in business since and we don't believe we have around this long by doing business dishonestly. Had Mr*** chosen to let Coe perform the work needed this could have all been avoided
Initial Business Response /* (1000, 5, 2016/08/29) */
Mr& Mrs*** agreed on the purchase of a new furnace for their home to replace their unsafe furnaceMr& Mrs*** requested that they finance their purchase in which Coe Heating & Air Conditioning, Inctook down their financial
information in order to apply for credit with Greensky FinancialCoe Heating sent the credit application off to Greensky FinancialGreensky Financial denied Mr& Mrs*** credit at that time & the reason for the credit denial would be mailed out to them by Greensky FinancialCoe Heating & Air Conditioning is not affiliated with Greensky FinancialCoe Heating then called Mr& Mrs*** to let them know that credit was denied by Greensky FinancialMr& Mrs*** then said that they would seek funding on their ownAfter a week or two, Coe Heating was informed by Mrs*** that they had secured the funding, the equipment was orderedCoe Heating was now in the middle of air conditioning emergencies and let Mr& Mrs*** know that we had to get through the Air Conditioning emergencies before we could install their furnaceEach conversation with Mrs*** over the few months was the same and each time we told her that we were covered up at the time with air conditioning emergencies, apologized and told her we were working as fast as possible to get through the air conditioning emergenciesThis summer has been hotter than and the air conditioning emergencies kept coming inCoe Heating also told Mrs*** that they were not the only one's waiting on a new furnace, as we had to put other furnace installs off as well in order to take care of the air conditioning emergenciesWe were under the impression that Mrs*** was understanding in that we had to take care of those in need and without air conditioning first before installing furnaces that were not a priority at the time
Mrs*** did ask Coe Heating & Air Conditioning for a discount for having to wait on her furnace which was ultimately denied by Coe Heating & Air Conditioning, IncCoe Heating & Air Conditioning Inchas not collected any payment or invoiced Mr& Mrs*** or collected from or invoiced their financial institution from which they secured funding fromWe question why they are having to make payments on something that has not been completedAll of the financial institutions that we work with does not issue any payments to the contractor or homeowner until the project has been completed and inspected or have made some type of progress for progress billingsMr& Mrs*** furnace install is now scheduled for 8/17/which is long before the heating season and the need for heat for their homeMr& Mrs*** is not held by contract to Coe Heating & Air Conditioning IncOnce the furnace is installed on 8/17/16, Mr& Mrs*** will then be responsible to pay Coe Heating & Air Conditioning, Incin full for the quoted price of their new furnace
Initial Consumer Rebuttal /* (3000, 8, 2016/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I expect that date I was told by the secretary of 8/to be honored! We never paid for the furnace because we were told we would pay on the date of installationWe have never recieved a bill from Coe HeatingWe had to take out a loan in order to finance the cost of the furnaceWe have already been making payments because we had to use my husbands work car as collateral! We don't pay his car gets taken
Final Business Response /* (4000, 10, 2016/09/06) */
I am not quite sure what the issue is with the homeowner in regards to her last response as it does not make any senseThe furnace was installed as promised on 8/31/and yes, we have not sent her an invoice yet because the furnace had not been installed prior to 8/31/As she stated and was discussed with her, we will invoice her once the project is completed! As far as the home owners financial arrangements go, such as payments and collateral, that is between the homeowner and their lender...not Coe Heating & Air Conditioning, Inc
This will be the last response by Coe Heating & Air Conditioning, Incon this matterCoe Heating & Air Conditioning Inchas performed the work, installed the furnace on the date promised and will invoice the homeowner as promised, now that the project has been completed
Initial Business Response /* (1000, 16, 2017/03/31) */
We here at Coe Heating give quotes for different services we offer all the time. In this particular case we gave a quoted price of $300.00. It was agreed upon by both parties involved and the job was completed. The time factor should not be...
a consideration in this matter because if the job had taken 5 hours we certainly would not invoice him for the extra time.
Initial Consumer Rebuttal /* (3000, 18, 2017/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When [redacted] was at my house quoting the job, he said it would be around [redacted] for 3-3.5 hours, could be less, could be more, but [redacted] should be on the high end. This lead me to believe that depending on how long the job actually took, my invoice would reflect that accurately. Considering the technician was at my house for just over 1 hour, I did not expect the bill to be anywhere near [redacted] I agreed to have Coe work the job up front, but did not sign anything or verbally agree that I would pay [redacted] no matter how long the job took. I believe if the job would have taken 5 hours and required more material, I surely would have been charged more. Since the job took less than half the time quoted, the bill should reflect that.I have attached the bill which clearly does not break down the actual costs involved in the job, it simply bills for "original amount". If the "original amount" was quoted for 3-3.5 hours and the job took 1 hour 15 mins, what is the adjusted amount?
I am rejecting this response because:we chose not to continue paying service calls to continue only to find that we had to keep investing more and more. We had another company come in and they did what needed done and honored the warranty on the furnace.