Dick Webster Computers

Hello, and good day Attached is the customers work orders from both visitsYou can clearly see, on the first work order, the machine arrived on 11-5-Customer advised us that they dropped a saddle on the computer, and now did not run properlyThey wanted us to try and recover data and then replace the hard drive if neededAs you can expect, a saddle destroyed the hard drive and after many hours of trying to recover data, we were unable to do soWe then installed a new hard drive and ordered recovery media from DellAfter a week, we received the recovery media and it was wrongWe then connected Dell and discovered that by mistake, Dell supplied us with the wrong recovery mediaWe paid for another set of recovery to get it here sooner as it was now taking to long for this jobDell then issued new mediaAfter another week, we received another set of recovery mediaWe installed the operating system and all needed driversWe then installed needed software and machine ran beautifulCustomer picked up machine on 12-22-and paid with a VisaTWO months later, machine is brought back on 2-16-and customer is stating that the machine is not fixed and never worked rightEven though almost months is WAY past our warranty time, because her husband has been friend of the family for almost years, we were going to look at it again for themWe did a second work order again on 2-16-At that time we asked about charger, and was told no we did not have itThat is why on the second work order it says no charger After a week we call and advised that we needed a charger as we didn't have one this newCalled customer a week later and again left voice mail advising we needed charger We then had other people calling the shop, asking why her machine was not done yet since they had excellent customer service with us in the past (the individual who called was one of her family members, who just so happen to be a customer of ours)We called customer again, left another voice mail and the same day, 03-18-customer comes into the shopAs soon as this young lady walked into the shop she was defensiveShe advised that we were wrongShe then said if you look at security footage you will see I brought it inWe did not respondWe did not deny her, we merely continue to tell her that no, we did not have her charger and never didIt clearly is writing on the work order "no charger" She then processed to call me a liar and many other namesShe is the one that brought up me selling her chargerShe said that I stole her charger and sold itShe said many other uncalled for comments and had a very snippy attitudeWe tried to talk about this situation again, because of the family history between her husband and my familyThe lady that works here did respond out of line (as a employee) to her many nasty comments she was receiving from customerShe has been disciplinedAs far as this whole situation is concerned, I was trying to go above and beyond for our customer and look at a computer that had been taking home for months and even though that was way past warranty, I didn't want to turn then awayI wish know I would haveIf you have any other questions, please feel free to contact meThank you ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello, and good day. 
 
Attached is the customers work orders from both visits. You can clearly see, on the first work order, the machine arrived on 11-5-2015. Customer advised us that they dropped a saddle on the computer, and now did not run properly. They wanted us to try and recover...

data and then replace the hard drive if needed. As you can expect, a saddle destroyed the hard drive and after many hours of trying to recover data, we were unable to do so. We then installed a new hard drive and ordered recovery media from Dell. After a week, we received the recovery media and it was wrong. We then connected Dell and discovered that by mistake, Dell supplied us with the wrong recovery media. We paid for another set of recovery to get it here sooner as it was now taking to long for this job. Dell then issued new media. After another week, we received another set of recovery media. We installed the operating system and all needed drivers. We then installed needed software and machine ran beautiful. Customer picked up machine on 12-22-2015 and paid with a Visa. TWO months later, machine is brought back on 2-16-2016 and customer is stating that the machine is not fixed and never worked right. Even though almost 2 months is WAY past our warranty time, because her husband has been friend of the family for almost 30 years, we were going to look at it again for them. We did a second work order again on 2-16-2016. At that time we asked about charger, and was told no we did not have it. That is why on the second work order it says no charger.  After a week we call and advised that we needed a charger as we didn't have one this new. Called customer a week later and again left voice mail advising we needed charger.  We then had other people calling the shop, asking why her machine was not done yet since they had excellent customer service with us in the past (the individual who called was one of her family members, who just so happen to be a customer of ours). We called customer again, left another voice mail and the same day, 03-18-2016 customer comes into the shop. As soon as this young lady walked into the shop she was defensive. She advised that we were wrong. She then said if you look at security footage you will see I brought it in. We did not respond. We did not deny her, we merely continue to tell her that no, we did not have her charger and never did. It clearly is writing on the work order "no charger" She then processed to call me a liar and many other names. She is the one that brought up me selling her charger. She said that I stole her charger and sold it. She said many other uncalled for comments and had a very snippy attitude. We tried to talk about this situation again, because of the family history between her husband and my family. The lady that works here did respond out of line (as a employee) to her many nasty comments she was receiving from customer. She has been disciplined. As far as this whole situation is concerned, I was trying to go above and beyond for our customer and look at a computer that had been taking home for 2 months and even though that was way past warranty, I didn't want to turn then away. I wish know I would have. If you have any other questions, please feel free to contact me. Thank you. 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]