Dick's Hillsboro Honda

Complaint: [redacted] I am rejecting this response because:The vehicle's clunking noise was repaired but the rust, previous undocumented collision, and other problems with the sale and registration process, though not repairable except with full refund or replacement of the vehicle, were not addressed The clunking noise was not the only reason the business practices were reported to the Revdex.comSincerely, [redacted]

I have already removed Mr [redacted] ’s information from our systemI have personally responded to his review on Google and I believe that it was after this complaint had been filedI have attached a copy of both his review and my responseI would think that this would serve as the apology that *** is looking forWe are not here to harass anyone with repeated phone callsHowever, [redacted] is months into a month lease and it is customary for both us, the originating dealer, and American Honda to contact our current customers and notify them of their optionsDick’s Hillsboro Honda will refrain from contacting [redacted] in the future and if he finds that he does need assistance at lease end he is welcome to contact me directly.Sincerely, Sam R***General ManagerDick's Hillsboro HondaSW Oak StreetHillsboro, OR 97123503-735-Phone503-846-Fax [redacted] dicksautogroup.com

Thank you for contacting us regarding this matterI am familiar with the problem that Ms [redacted] had with her vehicleHowever, I must apologize because I was unaware that it was still an issueThe last contact was in mid June when she brought her vehicle in to be looked atShe had a list of concerns that my service department had addressedThe mechanic that she had taken her vehicle to said that the axle was installed backwards but it is physically impossible to do thatI have not received a call from her requesting further assistance and to my knowledge neither has my service departmentI am more than willing to discuss the vehicles issue and possible resolutions if she would likeI have attached a copy of the repair order from her last service visit for your reference

Complaint: [redacted] I am rejecting this response because: I no longer have the Honda that [redacted] is referring to I traded it in half way through the leaseMy employer should have never been called cell phone and email should be contacted only [redacted] did not reach out to me via email or phone like I requestedThe only response was via yelp and the Revdex.comIf the dealership was truly sorry for this they would have made the effort to contact me and apologized Therefore if someone asks about my experience with this dealership I will be sure to tell them my thoughts and experience.Sincerely, [redacted]

Ms*** believes that the paint on her vehicle is defectiveIf that was the case her complaint should be directed to American Honda Motor Co not Dick's Hillsboro Honda because all warranties are through the manufacturer not the dealerWe did submit a warranty claim on her behalf to AHM to try to
assistThe damage is not due to a defect but rather some sort of physical damage which means that AHM has no obligation to repair it under warrantyHowever, even with that being the case, AHM offered, in good will, to pay for half of the repair and Ms *** declinedI do not believe that it was an open ended offer and doubt that AHM will still agree to participateI understand that Ms *** may not even know how the damage occurred but neither Dick's Hillsboro Honda nor AHM has any obligation legally or otherwise to repair it

Complaint: ***I am rejecting this response because:
I have been attempting to get this problem diagnosed for roughly a year now and will no longer accept me not having the vehicle any longer for sub-par diagnostics to be completedThis van was sold to me with an understanding that there was no such problem and your paperwork says it was known and fixed, but it wasn't and the warranty paperwork was fradulently or negligently pushed through.
If if you call q-certified you'll find the warranty you bought for this van did not include the steering pump coverage, so no, it is not covered and the repairs came out of my pocketDealing with this Dealership has been nothing short of a nightmare and I will only accept my money back for the van as an acceptable solution to this mistake you've made in selling it
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:First of all, I am not Ms***This is one of the reason Dick's Hillsboro Honda doesn't care of their customersSecond of all, leagally the owner of Black Honda Accord is Dick's Hillsboro Honda since I am driving a leased carLastly, they didn't even investigate how the damage happened after taking a few pictures of the carHow can you explain my other and cars don't even have the similar damagesHave you ever seen the damages? If you didn't do it, probably I should ask mass media people including The Korean Times and see what are the other people think. Thank you for your time
Sincerely,
*** ***

Our position regarding Mr*** complaint has not changed since we last addressed itWe are still willing to inspect, diagnose, and repair the noise in the front end of his Odyssey at our expense as we had already agreed toHowever we will not agree to the work being done at a different shop due to us not wanting to incur any unnecessary costsHe has also added to the complaint that now there is an issue with the steering pumpAt time of sale Mr*** received a Q-cert limited warranty included in the purchase at no additional costI have checked and verified that this is a covered component and therefore can be repaired at any facility per the terms stated in said warrantyI will also add that we are willing to take the vehicle in trade or buy it back outright at current wholesale valueI am always available and my contact information is attached if *** would like to discuss this with me personally

Complaint: ***I am rejecting this response because:The vehicle's clunking noise was repaired but the rust, previous undocumented collision, and other problems with the sale and registration process, though not repairable except with full refund or replacement of the vehicle, were not addressed
The clunking noise was not the only reason the business practices were reported to the Revdex.com. Sincerely,*** ***

I have already removed Mr ***’s information from our systemI have personally responded to his review on Google and I believe that it was after this complaint had been filedI have attached a copy of both his review and my responseI would think that this would serve as the apology that ***
is looking forWe are not here to harass anyone with repeated phone callsHowever, *** is months into a month lease and it is customary for both us, the originating dealer, and American Honda to contact our current customers and notify them of their optionsDick’s Hillsboro Honda will refrain from contacting *** in the future and if he finds that he does need assistance at lease end he is welcome to contact me directly.Sincerely,
Sam R***General ManagerDick's Hillsboro HondaSW Oak StreetHillsboro, OR 97123503-735-Phone503-846-Fax***dicksautogroup.com

We tried to contact him a few times, but got no responseWe sent a refund check out to him, with the address that we had on fileIf you have any questions you can contact the General Manager, Sam R*** *** ***

Attention:
*** ***
Revdex.com
Re: *** *** #***
Dear ***,
Thank you for your patience in this matter and I apologize for the delayI thought that this matter was already resolved
Mr*** purchased a pre owned Odyssey from our dealership in December of From what I understand he raised some concern about a noise in the suspension during negotiations and was told that we would look into itHe then, rather than returning to our dealership to have us diagnose the vehicle, chose to take it to his local dealerHe states that the vehicle was in their shop for the better part of two monthsBased off of my service director’s conversation with the dealer where he left it, they left it parked there without being worked on because he did not want to pay the diagnostic feeOn July 10th our service director had him bring his vehicle here to be looked at in our shopWe placed him in a rental for five days and diagnosed and repaired the vehicle all at no cost to Mr***He left satisfied with the repair and stated that he was going to rescind his complaint with the Revdex.comNow, a month later with no contact from him, we are hearing about this again through the Revdex.com with a new list of complaintsOur vehicle has an included year limited powertrain warrantyIf there is an issue with the vehicle that is covered under that warranty we will be more than happy to repair the vehicle at our facility onlyMr*** has also raised concern about a previous accident on the vehicle, surface rust on the undercarriage, and the vehicle being a rentalThere is no record of any accidents on the vehicles Carfax report and as far as I know there are numerous vehicles out there that may have rust and/or been used as rental or fleet vehicles neither of which are safety or disclosure issuesThis was a used vehicle sold “AS IS” and the customer chose to decline the purchase of any additional coverageWe acted in good faith and repaired the issue that was addressed at time of sale and at this point we are not willing to consider any additional compensation for the vehicleIn regards to the titling paperwork and DMV issues, we strive to not inconvenience our customers with paperwork mistakes or errors but occasionally it happens despite our best effortsWe apologize for any inconvenience and would be willing to reimburse Mr*** the sum of $for his time
Thank you,

We appreciate your attention to this matter and as always, we are happy to cooperate with you in finding a resolution for this customer.We do include a tire rotation with the oil change service that Ms*** is referring to and by all accounts our paperwork reflects this being performedIf we do
not rotate the tires it is after a discussion with the customer and at their requestAlso if the tires are unsafe and the customer does not want us to replace them, we will leave them as we found themWe were not afforded the opportunity to inspect the result of the work that we are supposedly neglected to performI have also looked into the particular tires that Ms *** had purchased and found numerous reviews from other consumers stating the exact same issue with this brand/model of tire and I have attached them to this emailI am sorry that Ms *** has had these issues and that it has resulted in her incurring some expenses but I feel that it was a result of the tires that she purchased and not as a result of us not doing the work that we said we didI would like to offer Ms *** her next oil change at no charge. ***Please see attached***

In regards to complaint #***, we should have a resolution for the for *** *** ***This situation is not something that I had encountered beforeIt seems that there were unpaid fees and penalties associated with the vehicle that we were unaware ofWhen *** *** *** notified us
of the fees we assumed that he was referring to the license fees for registering the vehicle in California and they would have been his responsibilityAfter further investigation we found out that there are indeed other fees tied to this vehicleWe are in the process of remitting payment to the state of California in the amount of $This should remedy the situation and we are sorry for the inconvenience this has caused *** *** *** Thank you, Sam R***General ManagerDick's Hillsboro HondaDick's Hillsboro HyundaiDick's MacKenzie FordSW Oak StreetHillsboro, OR 97123*** Phone503-846-Fax ***

Complaint:***I am rejecting this response because: I no longer have the Honda that *** is referring to I traded it in half way through the leaseMy employer should have never been called cell phone and email should be contacted only*** did not reach out to me via email or phone like I requestedThe only response was via yelp and the Revdex.comIf the dealership was truly sorry for this they would have made the effort to contact me and apologized. Therefore if someone asks about my experience with this dealership I will be sure to tell them my thoughts and experience.Sincerely,*** ***

Thank you for contacting us regarding this matterI am familiar with the problem that Ms *** had with her vehicleHowever, I must apologize because I was unaware that it was still an issueThe last contact was in mid June when she brought her vehicle in to be looked atShe had a list of
concerns that my service department had addressedThe mechanic that she had taken her vehicle to said that the axle was installed backwards but it is physically impossible to do thatI have not received a call from her requesting further assistance and to my knowledge neither has my service departmentI am more than willing to discuss the vehicles issue and possible resolutions if she would likeI have attached a copy of the repair order from her last service visit for your reference