Good Afternoon,There was some miscommunication with the customer at the store level, which I have resolved. We will be contacting our customer today and will be replacing the customer's mattress with an identical mattress. We will be asking consumer to confirm the comfort level is
correct before we remove the plastic cover from the bedding, just in case there has been a tagging error from the manufacture of the mattress. We will work with the consumer to resolve the complaint as quickly as we can.Regards,Tamera D***Customer Service DirectorKittle's Furniture & Bassett Furniture***
Good Afternoon,There was some miscommunication with the customer at the store level, which I have resolved. We will be contacting our customer today and will be replacing the customer's mattress with an identical mattress. We will be asking consumer to confirm the comfort level is
correct before we remove the plastic cover from the bedding, just in case there has been a tagging error from the manufacture of the mattress. We will work with the consumer to resolve the complaint as quickly as we can.Regards,Tamera D***Customer Service DirectorKittle's Furniture & Bassett Furniture***