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Dick's Wings & Grill

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Dick's Wings & Grill Reviews (3)

I want to apologize for your unsatisfactory experience in my establishment on 1/31/
"">and that you felt discriminated againstThose were not our intentions & we do not operate nor do wecondone any discriminating behavior. My recollection of that evening I feel was a little differentI visited the table times during your visit &asked how everything wasYour response was very positive & said everything was great. Only after your checks were delivered & charged to your credit card...was I requested to the table to explain the added gratuity. I tried to explain that trivia is a special event & free to playDue to the different circumstances of any other nightEveryone comes in at the same time & leaves at the same timeSo the servers will have the same trivia customers for the duration of their shiftDuring my response I was interrupted multiple times with you & your guests yelling & screaming at each other telling each other to shut up. At that pointI said that I would be happy to refund your gratuity (which I did) & issued you a new receipt (without the gratuity on it) & explained that your original amount would be voided off (since your credit card was already charged) & the new amount would be charged. I never offered a full refund due to the prior visits to the table & was told everything was great. In your response to your desired settlementI will be happy to refund the full amount of your bill.In the past we have had disclaimers on our menus stating added gratuityThe menus we have now do not have the disclaimer on themWe will add it to the new menusUntil thenwe will NOT be adding gratuity to any more tables. Once again I apologize for your bad experienceI hope I have fulfilled your desired settlement

I am rejecting this response because:
The law, as of Jan 2014, states that automatic gratuity CANNOT be added to checks because gratuity is considered to be "free of compulsion" and up to the customer to decideFurthermore, I feel I was discriminated against as I was purposefully singled out and charged something additional that no one else was chargedI want my money to be refunded, along with that of my companion *** ***I also want the business owner to confirm she knows what discrimination is and knows what the law regarding automatic gratuity isYou cannot charge automatic gratuity, unless you call it something else, and you cannot pick and choose who pays and who doesn'tThat is not how it worksFurthermore, I would like a response from the owner as to why she feels I was satisfied with the meal when she did not check on me one time, and the first time she came to my table one of the first things I mentioned was how rude our server was the entire nightOnce I told her that, she responded that I should have let her know sooner so that the behavior could have been correctedSince she said that, I was quite surprised about how she said she assumed we were satisfied in her responseAlso, there was a bit of raised voices at our table, I apologize, but it came from me feeling like I was discriminated against and my girlfriend telling me to shut up because she knew that the server and owner were not going to apologize for the discriminationIt was difficult to get my point across, considering how upset I was, and my girlfriend was trying as well, but it ended up being a "who was louder" type thing, as the owner just kept raising her voice and being argumentativePlease ensure that this is being looked into further
Regards,
*** ***

At this point I feel I have already explained myselfAnd expressed that we will NOT be adding gratuity on any checksI will look into updated laws about adding gratuity. I do feel you are not being honest about the facts that happened that nightIn the response I already mentioned that I would be happy to refund you & your guests moneyIf you would like me to mail it to you just include your address

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Address: 10750 Atlantic Blvd #10, Jacksonville, Florida, United States, 32225

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