Dickinson Insurance and Financial Services

Hello we are in receipt of a complaint (ID number [redacted] ) Copy of your original letter attached I could not find contact information on the letter itself to reply so I hope this is a sufficient email to do so We have read over the document and have researched the issue/concern from [redacted] of [redacted] LLC I have worked with our agent Keith K [redacted] to address any issues and clear any confusion All in all, sorry the client had a bad experience and that is never our intent for any miscommunication or lack of communication to our clients In resolve of the issue the client does have a refund in holding which was disbursed to our accounting department and coded incorrectly from the carrier when we received We have corrected the issue after our research and the insured does have a cancellation credit due which I am sending out to the insured immediately for balance of $which clears the account in full Again sorry for any confusion on our part or the insured and of course the refund has been issued and will be sent immediately to [redacted] LLC Best Regards, Angie D [redacted] Vice President [redacted] Dickinson Insurance Inc www.dickinsonon***.com N Syringa Street Post Falls ID Ph: 208-773- Fax: 208-773- Confidentiality: The information contained in this email and any attachment is intended only for the use of the intended recipient and may be confidential and/or privileged If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful Please immediately notify the sender by return email, and delete the original message and all copies from your systemThank you

Hello we are in receipt of a complaint (ID number [redacted] ).? Copy of your original letter attached.? ? I could not find contact information on the letter itself to reply so I hope this is a sufficient email to do so ? We have read over the document and have researched the issue/concern from [redacted] of [redacted] LLC.? ? I have worked with our agent Keith K [redacted] to address any issues and clear any confusion ? All in all, sorry the client had a bad experience and that is never our intent for any miscommunication or lack of communication to our clients ? In resolve of the issue the client does have a refund in holding which was disbursed to our accounting department and coded incorrectly from the carrier when we received.? We have corrected the issue after our research and the insured does have a cancellation credit due which I am sending out to the insured immediately for balance of $which clears the account in full ? Again sorry for any confusion on our part or the insured and of course the refund has been issued and will be sent immediately to [redacted] LLC ? Best Regards, Angie D [redacted] Vice President [redacted] Dickinson Insurance Inc www.dickinsonon***.com N Syringa Street Post Falls ID Ph:? 208-773- Fax: 208-773- Confidentiality: ? The? information? contained in this email and any? attachment is? intended only for? the use of the intended recipient? and may be? confidential and/or? privileged? If any reader of this? communication? is not the? intended recipient, unauthorized? use, disclosure or? copying is? strictly prohibited, and may be? unlawful? Please? immediately? notify the sender by return email,? and delete the? original message? and all copies from your system.? Thank you

Hello we are in receipt of a complaint (ID number ***).? Copy of your original letter attached.? ? I could not find contact information on the letter itself to reply so I hope this is a sufficient email to do so
?
We have read over the document and have researched the
issue/concern from *** *** of *** LLC.? ? I have worked with our agent Keith K*** to address any issues and clear any confusion
?
All in all, sorry the client had a bad experience and that is never our intent for any miscommunication or lack of communication to our clients
?
In resolve of the issue the client does have a refund in holding which was disbursed to our accounting department and coded incorrectly from the carrier when we received.? We have corrected the issue after our research and the insured does have a cancellation credit due which I am sending out to the insured immediately for balance of $which clears the account in full
?
Again sorry for any confusion on our part or the insured and of course the refund has been issued and will be sent immediately to *** LLC
?
Best Regards,
Angie D***
Vice President
*** * Dickinson Insurance Inc
www.dickinsonon***.com
N Syringa Street
Post Falls ID
Ph:? 208-773-
Fax: 208-773-
Confidentiality: ? The? information? contained in this email and any? attachment is? intended only for? the use of the intended recipient? and may be? confidential and/or? privileged? If any reader of this? communication? is not the? intended recipient, unauthorized? use, disclosure or? copying is? strictly prohibited, and may be? unlawful? Please? immediately? notify the sender by return email,? and delete the? original message? and all copies from your system.? Thank you

Hello we are in receipt of a complaint (ID number [redacted]).  Copy of your original letter attached.   I could not find contact information on the letter itself to reply so I hope this is a sufficient email to do so.
 
We have read over the document and have researched the...

issue/concern from [redacted] of [redacted] LLC.   I have worked with our agent Keith K[redacted] to address any issues and clear any confusion.
 
All in all, sorry the client had a bad experience and that is never our intent for any miscommunication or lack of communication to our clients.
 
In resolve of the issue the client does have a refund in holding which was disbursed to our accounting department and coded incorrectly from the carrier when we received.  We have corrected the issue after our research and the insured does have a cancellation credit due which I am sending out to the insured immediately for balance of $611.10 which clears the account in full.
 
Again sorry for any confusion on our part or the insured and of course the refund has been issued and will be sent immediately to [redacted] LLC.
 
Best Regards,
Angie D[redacted]
Vice President
[redacted] Dickinson Insurance Inc
www.dickinsonon[redacted].com
609 N Syringa Street
Post Falls ID 83854
Ph:  208-773-0504
Fax: 208-773-2805
Confidentiality:  The information contained in this email and any attachment is intended only for the use of the intended recipient and may be confidential and/or privileged.  If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful.  Please immediately notify the sender by return email, and delete the original message and all copies from your system. Thank you.