Dick's Hillsboro Honda

In regards to complaint #[redacted], we should have a resolution for the for [redacted]. This situation is not something that I had encountered before. It seems that there were unpaid fees and penalties associated with the vehicle that we were unaware of. When [redacted] notified us...

of the fees we assumed that he was referring to the normal license fees for registering the vehicle in California and they would have been his responsibility. After further investigation we found out that there are indeed other fees tied to this vehicle. We are in the process of remitting payment to the state of California in the amount of $762.50. This should remedy the situation and we are sorry for the inconvenience this has caused [redacted].     Thank you, Sam R[redacted]General ManagerDick's Hillsboro HondaDick's Hillsboro HyundaiDick's MacKenzie Ford750 SW Oak StreetHillsboro, OR 97123[redacted] Phone503-846-0901 Fax [redacted]

Thank you for contacting us regarding this matter. I am familiar with the problem that Ms [redacted] had with her vehicle. However, I must apologize because I was unaware that it was still an issue. The last contact was in mid June when she brought her vehicle in to be looked at. She had a list of...

concerns that my service department had addressed. The mechanic that she had taken her vehicle to said that the axle was installed backwards but it is physically impossible to do that. I have not received a call from her requesting further assistance and to my knowledge neither has my service department. I am more than willing to discuss the vehicles issue and possible resolutions if she would like. I have attached a copy of the repair order from her last service visit for your reference.

Complaint:[redacted]I am rejecting this response because: I no longer have the Honda that [redacted] is referring to I traded it in half way through the lease. My employer should have never been called cell phone and email should be contacted only. [redacted] did not reach out to me via email or phone like I requested. The only response was via yelp and the Revdex.com. If the dealership was truly sorry for this they would have made the effort to contact me and apologized.  Therefore if someone asks about my experience with this dealership I will be sure to tell them my thoughts and experience.Sincerely,[redacted]

Our position regarding Mr. [redacted] complaint has not changed since we last addressed it. We are still willing to inspect, diagnose, and repair the noise in the front end of his 2007 Odyssey at our expense as we had already agreed to. However we will not agree to the work being done at a different shop due to us not wanting to incur any unnecessary costs. He has also added to the complaint that now there is an issue with the steering pump. At time of sale Mr. [redacted] received a Q-cert limited warranty included in the purchase at no additional cost. I have checked and verified that this is a covered component and therefore can be repaired at any facility per the terms stated in said warranty. I will also add that we are willing to take the vehicle in trade or buy it back outright at current wholesale value. I am always available and my contact information is attached if [redacted] would like to discuss this with me personally.

Complaint: [redacted]I am rejecting this response because:The vehicle's clunking noise was repaired but the rust, previous undocumented collision, and other problems with the sale and registration process, though not repairable except with full refund or replacement of the vehicle, were not addressed....

The clunking noise was not the only reason the business practices were reported to the Revdex.com. Sincerely,[redacted]

I have already removed Mr [redacted]’s information from our system. I have personally responded to his review on Google and I believe that it was after this complaint had been filed. I have attached a copy of both his review and my response. I would think that this would serve as the apology that [redacted]...

is looking for. We are not here to harass anyone with repeated phone calls. However, [redacted] is 30 months into a 36 month lease and it is customary for both us, the originating dealer, and American Honda to contact our current customers and notify them of their options. Dick’s Hillsboro Honda will refrain from contacting [redacted] in the future and if he finds that he does need assistance at lease end he is welcome to contact me directly.Sincerely,
Sam R[redacted]General ManagerDick's Hillsboro Honda750 SW Oak StreetHillsboro, OR 97123503-735-7300 Phone503-846-0901 Fax[redacted]dicksautogroup.com

We appreciate your attention to this matter and as always, we are happy to cooperate with you in finding a resolution for this customer.We do include a tire rotation with the oil change service that Ms. [redacted] is referring to and by all accounts our paperwork reflects this being performed. If we do...

not rotate the tires it is after a discussion with the customer and at their request. Also if the tires are unsafe and the customer does not want us to replace them, we will leave them as we found them. We were not afforded the opportunity to inspect the result of the work that we are supposedly neglected to perform. I have also looked into the particular tires that Ms [redacted] had purchased and found numerous reviews from other consumers stating the exact same issue with this brand/model of tire and I have attached them to this email. I am sorry that Ms [redacted] has had these issues and that it has resulted in her incurring some expenses but I feel that it was a result of the tires that she purchased and not as a result of us not doing the work that we said we did. I would like to offer Ms [redacted] her next oil change at no charge. [redacted]Please see attached[redacted]