Dicks Hillsboro Hyundai Inc

My name is Sam R*** and I am the General Manager for Dick’s Hillsboro Hyundai I wanted to send you a note in regards to Mr*** complaintI had a pleasant conversation with him this morning and, due to the fact that he was at work when I called, he requested to call me back this
eveningI am confident that he and I will reach a resolutionI will update you after we speak again

RevDex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the response from Shannon and my interactions with the service staff at Dick's Mackenzie Ford(Though keep in mind that it was the Dick's Hillsboro Hyundai location that I had the terrible experience with the Sales Manager, Ryan L***.)Sincerely, *** ***

Dear Revdex.com
Thank you for all you helpMy complain #*** has been successfully resolvedThank you again for all you do for the public
*** ***

Complaint: ***I am rejecting this response because:
I also have spoken with several other mechanics since I left my car at the dealer and I have learned that there is a standard procedure with accidents and tire replacement and safety checkIncluding putting the car on a machine to check if an alignment is neededI neither received or had option thereof to examine a prework written estimate of parts, damage or laborI even requested the written estimate for my lawyer with no responseHow would a person who is not trained in auto mechanics technology know what my car would need after hitting a curb? Why would a trained mechanic or service person, just perform service on a car without examine vehicle for damage. Sincerely,*** ***

After speaking with *** *** I have agreed that we will replace the tail light assemblies on his vehicle at no additional cost to himHe has indicated to me that this is an acceptable resolution and I believe that it should bring closure to this caseThank you for your assistance in this matter.Sincerely,Sam R***General Manager

Complaint: [redacted]I am rejecting this response because:I had asked for inspection to see if an alignment needed. I was told by service person(kyle) at time none was needed. So I believed him and went about my business. If they had followed what I understand to be standard practice in servicing cars that hit curbs they would have automatically had the car to a machine that can system check needed services. In Oregon their is a law that states that a service and part and labor report be given to clients before any work done. In both instances I had requested a service and parts estimate written. On the second  time I took my car to Hyundai in Hillsboro I had saked to have service and parts estimate sent to my lawyer so that we could have the judge in current divorce case add that my husband pay for repair.....but the only response I received was my church companion telling me that Mike E[redacted] called her to tell her that I complained to Revdex.com about my experience at Hillsboro Hyundai. Even when I went to talk to Hyundai and pick up my broken car when I asked for repair estimate I received nothing and had to wait 45 min for Mr. E[redacted] to return so that the employee could get my nkeys locked in his personal office. I feel I have been disregarded as both consumer and human due to the derogatory opinion of one person whom never inquired of year make model orins.of my 2016 Hyundai 
Sincerely,[redacted]

Mr. [redacted],
 
During the dates of 9/11/2015 and 9/20/2015 Dick’s Hillsboro Hyundai ran a large sale program that included several prizes. Every person that we mailed the offer to was a guaranteed winner. The prizes and odds were clearly stated on the flier. Here are the...

prizes:
 
$25,000 CASH OR A
NEW 2015 HYUNDAI ELANTRA
VALUED AT $25,000
1:45,000 ODDS
 
[redacted] GIFT CARD
$5 - $2,500
 
VALUED AT $5,
44,996:45,000 ODDS
 
VALUED AT $2,500,
1:45,000 ODDS
 
65” SAMSUNG
HDTV
VALUED AT $1,700
1:45,000 ODDS
 
$800 CASH
1:45,000 ODDS
 
You won the $5 gift card, and this should have been presented to you at the time you were in the dealership. We apologize for any confusion this has caused.
 
If you have any further questions, please call Bill S[redacted] at[redacted] or Shaun W[redacted] at [redacted]

In regards to [redacted] vehicle with VIN # [redacted]:
 
Her vehicle was towed in on 04/12/16 with both passenger side tires blown out and we installed two new tires per her request. On 06/13, the customer came in with excessive wear on the front tires, upon her request, we then...

performed a full vehicle inspection and found the vehicle to be in need of suspension repairs due to the previous accident. Please see the attached repair order ([redacted]) with Mrs. [redacted] signature just requesting the tires to  be replaced.
 
If you have any questions or concerns, please contact me at 503-640-6401. Please let me know if I need to do anything further in regards to this Revdex.com case.

Please see below for the information that you requested in regards to the vehicle owned by Ms. [redacted] with VIN# [redacted].When Ms. [redacted] had her vehicle towed in to Dicks Hillsboro Hyundai on 04/12/16 she requested that we install two tires on her vehicle as she was involved in an accident. We installed two tires as she requested. We installed the tires and put the new tires on the front of her vehicle. Ms. [redacted] paid for the tires and installation. There was an inspection offered and Ms. [redacted] declined as she didn’t want to pay for a complete vehicle inspection because she was not running the repairs through her insurance company. We recommend doing an alignment when tires are replaced and again Ms. [redacted] did not want to do an alignment due to the additional cost. We performed the repairs that she requested and nothing more because she was not willing to pay for any additional services.  If you have any further questions please feel free to contact me at the number listed below.

Mr. [redacted],
 
During the dates of 9/11/2015 and 9/20/2015 Dick’s Hillsboro Hyundai ran a large sale program that included several prizes. Every person that we mailed the offer to was a guaranteed winner. The prizes and odds were clearly stated on the flier. Here are the prizes:
 
$25,000 CASH OR A
NEW 2015 HYUNDAI ELANTRA
VALUED AT $25,000
1:45,000 ODDS
 
[redacted] GIFT CARD
$5 - $2,500
 
VALUED AT $5,
44,996:45,000 ODDS
 
VALUED AT $2,500,
1:45,000 ODDS
 
65” SAMSUNG
HDTV
VALUED AT $1,700
1:45,000 ODDS
 
$800 CASH
1:45,000 ODDS
 
You won the $5 gift card, and this should have been presented to you at the time you were in the dealership. We apologize for any confusion this has caused.
 
If you have any further questions, please call Bill S[redacted] at[redacted] or Shaun W[redacted] at [redacted]

I personally spoke with [redacted] when I was notified of her issue the week before last. I have agreed to pick up her vehicle at her convenience, have it detailed and return it to her. Additionally, we will provide her with a loaner vehicle. [redacted] and I have exchanged emails.