Dick's Mackenzie Ford

[redacted]Please see attached[redacted] **Attachments redacted by Revdex.com staff[redacted]

Complaint: [redacted]I am rejecting this response because:It doesn't matter whether or not they felt they could back the car or whether or not the cars are problematic. What the dealership fails to understand every time is that I had the car inspected independently. So no matter what their unsubstantiated gut feeling about the condition of the vehicle was, a L1 ASE certified Master Tech judged the car to be in good working sellable condition. And I had been approved for a bumper to bumper aftermarket warranty for anything and everything that could go wrong. I told this to both salesmen and they still refused to do business with me. The dealership cannot claim to be the only party who fully understood the condition the vehicle was in. The dealership wasted my time and my money, and I think I am at least due the $209 for the inspection I attached to my first complaint that proves they are not being completely truthful.Sincerely,[redacted]

Our entire inventory is automatically listed online as soon as we take the vehicle in, either by purchase, or trade in. From the very beginning, while we were taking this vehicle in on trade, based on information we received from the previous customer and visual inspection we knew that the vehicle...

had had extensive body damage. We were unable to verify the structural integrity of the vehicle. Since the accident was reported, that vehicle had been in and out of the shop many times. We also knew from prior experience that the Mercedes S600 can be problematic. Based upon an excessive amount of the vehicle being repainted, and no guarantee of what kind of repairs had been done to the vehicle, we made the decision internally to not sell this vehicle publically. We explained to Mr. [redacted] our position on the car many times. He kept insisting on wanting the vehicle even after we told him that we did not want to sell the vehicle. We did not feel comfortable selling this vehicle to anyone without being able to fully back the vehicle, and in this case we simply could not do so. Shaun W[redacted] General Sales Manager Dick's Mackenzie Ford

RE: [redacted]Ms. [redacted],In response to your complaint filed with the Revdex.com, I pulled your customer file and see thatyou traded a 2011 Jeep Wrangler in on 10/02/16. The Wrangler was sold to CrosspointAuto Auction on 11/09/2016.A search of Oregon DMV records produced the following results:Condition: IN...

DEALERS STOCK. SELLER NOTICE RECEIVED WITH NEW BUYER INFORMATION.Please provide a copy of the ticket and I will resolve the matter for you by providing the agency thatissued the ticket documentation that you were not in possession of the vehicle in December 2016.I apologize for any inconvenience this may have caused and will provide any assistance needed so thatyou are satisfied with the resolution.Best Regards,Pam C[redacted]ControllerDick's Auto Group