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Dick's Place

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Dick's Place Reviews (1)

Review: Van taken to Dick’s Place in Amelia Court House for engine light on and idling rough. After several days we were told the timing belt, water pump and oxygen sensor needed to be replaced; this would cost over $900. At that time we told the shop we needed to save up the money and have the work done later. We were advised not to drive the vehicle all the way home because they were unsure whether we would get it back to the shop. On January 22, due to an impending snowstorm, the shop relocated the van to a block away in the Amelia Baptist Church parking lot. Due to the level of snow the van remained there. On January 30 at approximately 8am the initial fee of $212.19 was paid for the labor and expense of diagnostic work. The van was relocated to Dick’s place the second week in February for work to begin on the timing belt, water pump and oxygen sensor.

On March 8, $940.06 was paid for the completion of the work outlined above. As the vehicle was driven off the property the engine light came on and within a block the idling became a problem again. The vehicle was immediately taken back to the shop. A few days later we picked the van up again, only to have it begin the same issue prior to arriving home, which is only 11 miles away. The next day the van was returned for the shop to yet again attempt to correct the malfunction. On Monday, March 20 we received a phone call from the establishment telling us that our vehicle had been hit by another car while in their parking lot. Since then unless we have contacted the shop we have had no phone calls from the owners or mechanics to give us updates on the van. On Sunday, April the 17 the vehicle was found in the lot with the windows down, the key in the ignition and the hood latch was released. April 25 we were told the van was ready,t hat evening at about 5:30 the van was picked up. We have found the vehicle to be missing parts and have parts not secured, in addition to being used on service calls.Desired Settlement: I am seeking a total refund and have Dick's Place pay for the required repairs. Since we do not know if more damage was done by their disregard for proper service, including risking accidents due to faulty equipment.

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Description: Auto Repair & Service, Auto Repair & Service - Equipment & Supplies, General Automotive Repair (NAICS: 811111)

Address: 360 Trapelo Rd # A, Belmont, Massachusetts, United States, 02478

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