I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to mention AGAIN that this company is flat out lying! When Ron was in our home we told him that the water seeping through the floor and the walls WAS THE REASON WHY THE MOLD WAS A PROBLEM! He could tell immediately that we had done our best to cement the weak spots and dry locked the entire basement. He had no issue at that time that stating that he had the QUICK AND SIMPLE SOLUTION to our problem. What I'm trying to tell you is that the PROBLEM IS WORSE THAN EVER BECAUSE OF THE WORK YOUR COMPANY HAS DONE. Not to mention you have destroyed the integrity of our foundation by cutting into it and taking chunks of the wall out only to mask it with some type of border. I hope the pictures I attach to this document reach you because you can clearly see how horrible the corner walls are right by the sump pump; and under the stairs we had minor floor seepage but no thanks to your company the seepage comes through the wall NOW. There is absolutely NO humidity problem in the basement. I spend a lot of time in the basement and am constantly watching at how bad the problem is. And you didn't address the fact that I also got charged for area that I didn't get work done to because your men cut corners. I am FULLY READY AND CAPABLE of filing a small claims charge against B-Sure systems. I have been doing my homework and getting my ducks in a row so the ball is in your court. I filed through the Revdex.com to give you folks an opportunity to correct your mistakes. If you don't want to be civil with me through this agency, then I will happily pursue this in court. I have kept all the photo's since this all began, and seeing is believing. I don't think any person will be able to say that you guys have done what you've promised after looking through dozens upon dozens of time stamped photos. Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want to mention AGAIN that this company is flat out lying! When Ron was in our home we told him that the water seeping through the floor and the walls WAS THE REASON WHY THE MOLD WAS A PROBLEM! He could tell immediately that we had done our best to cement the weak spots and dry locked the entire basement. He had no issue at that time that stating that he had the QUICK AND SIMPLE SOLUTION to our problem. What I'm trying to tell you is that the PROBLEM IS WORSE THAN EVER BECAUSE OF THE WORK YOUR COMPANY HAS DONE. Not to mention you have destroyed the integrity of our foundation by cutting into it and taking chunks of the wall out only to mask it with some type of border. I hope the pictures I attach to this document reach you because you can clearly see how horrible the corner walls are right by the sump pump; and under the stairs we had minor floor seepage but no thanks to your company the seepage comes through the wall NOW. There is absolutely NO humidity problem in the basement. I spend a lot of time in the basement and am constantly watching at how bad the problem is. And you didn't address the fact that I also got charged for area that I didn't get work done to because your men cut corners. I am FULLY READY AND CAPABLE of filing a small claims charge against B-Sure systems. I have been doing my homework and getting my ducks in a row so the ball is in your court. I filed through the Revdex.com to give you folks an opportunity to correct your mistakes. If you don't want to be civil with me through this agency, then I will happily pursue this in court. I have kept all the photo's since this all began, and seeing is believing. I don't think any person will be able to say that you guys have done what you've promised after looking through dozens upon dozens of time stamped photos. Regards, [redacted]