Initial Business Response /* (1000, 5, 2016/05/05) */
In regard to [redacted], I have sold vacuum cleaners 45yr. It has never been my policy to return money. I for 30 day will fix or replace!
She called me 3 times to buy a Rainbow Model D4C. She showed up and said it was what she wanted....
After a few days she called and she she wanted to trade for the other same unit I had.
Then when she got here with just 1/2 of the unit she said she changed her mind she want her money. I told her no. She tore out of the store. Working vacuum to the for.
Thank ever so much for letting me respond.
Dick
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spefically asked prior to my purchase on the phone and before paying a used vacuum if the vacuum did not work in the first 30 days would I get my FULL refund as I do not have time to run back and forth a total of approximately 4 hours and Dick's response was "Yes I would give you a FULL refund as I am totally confident this vacuum is in perfect condition as I have gone through the vacuum my self".
The vacuum NEVER worked from the beginning as he sold me a BROKEN used vacuum I called and told him and said I would I bereturning it for my FULL refund as he promised He said he had another vacuum he would exchange but I responded "No you promised me a full refund and this vacuume is NOT in perfect condition as promised and doesn't work from the first use. You have lied to me, I don't trust you and do not wNt or have the time for another piece of crap."
I returned with EVERYTHING he sold me and he was rude and refused to give me my full refund. IL LAW is a FULL refund for an item sold not in full working condition. He does not have a notice posted as IL law stating no cash refunds
I want a FULL refund mailed to me as this person is NOT following IL LAW and us a LIAR. I made the trip to get my full refund why the heck would I not have everything This business is very shady and I will also be turning this business into other offices legally.
Final Business Response /* (4000, 9, 2016/05/19) */
In regard to your letter:
I thank you for letting me tell you the truth about the case XXXXXXXX. She is a 2 face lier the worst I have ever met. We know why does not shop local at home!
Thank again
Dick
Initial Business Response /* (1000, 5, 2016/05/05) */
In regard to [redacted], I have sold vacuum cleaners 45yr. It has never been my policy to return money. I for 30 day will fix or replace!
She called me 3 times to buy a Rainbow Model D4C. She showed up and said it was what she wanted....
After a few days she called and she she wanted to trade for the other same unit I had.
Then when she got here with just 1/2 of the unit she said she changed her mind she want her money. I told her no. She tore out of the store. Working vacuum to the for.
Thank ever so much for letting me respond.
Dick
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spefically asked prior to my purchase on the phone and before paying a used vacuum if the vacuum did not work in the first 30 days would I get my FULL refund as I do not have time to run back and forth a total of approximately 4 hours and Dick's response was "Yes I would give you a FULL refund as I am totally confident this vacuum is in perfect condition as I have gone through the vacuum my self".
The vacuum NEVER worked from the beginning as he sold me a BROKEN used vacuum I called and told him and said I would I bereturning it for my FULL refund as he promised He said he had another vacuum he would exchange but I responded "No you promised me a full refund and this vacuume is NOT in perfect condition as promised and doesn't work from the first use. You have lied to me, I don't trust you and do not wNt or have the time for another piece of crap."
I returned with EVERYTHING he sold me and he was rude and refused to give me my full refund. IL LAW is a FULL refund for an item sold not in full working condition. He does not have a notice posted as IL law stating no cash refunds
I want a FULL refund mailed to me as this person is NOT following IL LAW and us a LIAR. I made the trip to get my full refund why the heck would I not have everything This business is very shady and I will also be turning this business into other offices legally.
Final Business Response /* (4000, 9, 2016/05/19) */
In regard to your letter:
I thank you for letting me tell you the truth about the case XXXXXXXX. She is a 2 face lier the worst I have ever met. We know why does not shop local at home!
Thank again
Dick