Dickson Dental Studio

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because after my visit on June 27, I did call [redacted] with concerns about my billing Further I wish to explain that at the time of my appointment, the receptionist did not explain about the out-of-pocket lab fee cost of $Rather, she just handed me the paper to sign Also my billing statement indicates $for a porcelain lingual margin, a service I did not getWhen I called [redacted] to check on what the company billed them, [redacted] stated they were never billed for the lab fee and if they had been they would have paid for lab services [redacted] states that they paid the $that was charged on my accountI called Dickson dental on 8/25/and left a message asking when I could pick up my mouth guard, with no response I called again on 8/29/and was told by the receptionist that I needed to call ***I asked her "why", she put me on hold, I waited and waited and then the phone went dead I maintain that Dickson Dental manipulated me into paying the lab fee out of pocket, instead of billing it to my insuranceI maintain that I have been over-charged and that Dickson Dental owes me both a mouth guard and a refundAt this point, I wish to be refunded the full $I do not wish to accept the mouth guard as I do not trust the quality of the workI am frustrated with the company's lack of profesionalism and I want nothing more to do with them In short, I received a service from Dickson Dental without any verbal explanation of the charges, for which I was overcharged, as was established by ***'s claims department My insurance company confirmed to me they would have paid for the lab fees, had they been billedMy [redacted] account (with which I paid the bill) should have been refunded $and the charge sent to the insurance company, which did not happenI have now paid my [redacted] account for the full chargeI am requesting refund for the entire service Regards, [redacted] ***

In November I went into Dickson Dental, to have a broken crown repaired I paid a copay of $and was told that Aetna would pay the remaining $ They did the pre-work and made a mold of my tooth and told me my new tooth would be in in about or weeks Six weeks later, in January of 2016, I called Dickson Dental to ask about the timing of my tooth I was told because of the holidays and snowstorms that it would be a few more weeks before the tooth would come in In early February they called to tell me my tooth had come in, but Aetna dental had denied the clam and I would have to pay the additional $for the tooth myself I called Aetna to find out why it was denied and was told that my plan would only pay for a crown replacement every years, but my years on that tooth was up in ½ week As long as I did not have the tooth seated before February 23, Aetna would cover the costI went into Dickson Dental to explain what Aetna said and the office manager told me that what I was asking was illegal and they would not do it and I had to pay for the tooth myself So I called Aetna back and told them the story and the Aetna representative went out of her way and called Dickson Dental to explain that it was the seat date and not when the pre-work was done that counted for billing Dickson Dental refused to accept Aetna’s explanation and huon the Aetna representative At that time the representative told me to wait a few days before communicating with Dickson Dental as she was going to have a written explanation sent to them about the seat policy and request a seat date and once they had that, they should understand the policy and billing practicesIt is now the middle of March and the crown has not been seated and Dickson Dental is saying that they have not received any communications from Aetna and that would have to pay the entire cost myselfI have changed my primary dental provider within the Aetna network, as I will not go back to Dickson Dental as I now view it to be a hostile environment and I do not feel Dickson Dental is a trustworthy medical providerDickson Dental is engaging in unethical billing practices as they are charging more than the agreed upon price for services In May of I had Dickson dental replace a broken crown and they charged me a $copay and for the same procedure in Nov of the same year they are charging me a $copay and only reported to Aetna $which is my set copay for a crown replacement, a clear violation of their agreement with Aetna

In November I went to Dickson Dental, to have a broken crown repaired I paid a copay of $and was told that Aetna would pay the remaining $ They did the pre-work and made a mold of my tooth and told me my new tooth would be in in about or weeks Six weeks later, in January of 2016, I called Dickson Dental to ask about the timing of my tooth I was told because of the holidays and snowstorms that it would be a few more weeks before the tooth would come in In early February they called to tell me my tooth had come in, but Aetna dental had denied the clam and I would have to pay the additional $for the tooth myself I called Aetna to find out why it was denied and was told that my plan would only pay for a crown replacement every years, but my years on that tooth was up in ½ week As long as I did not have the tooth seated before February 23, Aetna would cover the costI went into Dickson Dental to explain what Aetna said and the office manager told me that what I was asking was illegal and they would not do it and I had to pay for the tooth myself So I called Aetna back and told them the story and the Aetna representative went out of her way and called Dickson Dental to explain that it was the seat date and not when the pre-work was done that counted for billing Dickson Dental refused to accept Aetna’s explanation and huon the Aetna representative At that time the representative told me to wait a few days before communicating with Dickson Dental as she was going to have a written explanation sent to them about the seat policy and request a seat date and once they had that, they should understand the policy and billing practicesIt is now the middle of March and the crown has not been seated and Dickson Dental is saying that they have not received any communications from Aetna and that would have to pay the entire cost myselfI have changed my primary dental provider within the Aetna network, as I will not go back to Dickson Dental as I now view it to be a hostile environment and I do not feel Dickson Dental is a trustworthy medical providerDickson Dental is engaging in unethical billing practices as they are charging more than the agreed upon price for services In May of I had Dickson dental replace a broken crown and they charged me a $copay and for the same procedure in Nov of the same year they are charging me a $copay and only reported to Aetna $which is my set copay for a crown replacement, a clear violation of their agreement with Aetna

On June 27, close to 9:a.m., *** *** *** walked in Dickson Dental Studio (DDS) wondering if she could make
a
cleaning appointment and was offered a cleaning, x-rays and exam right away
She accepted, updated her information and was immediately taken back for her
appointmentUpon her cleaning, exam and x-rays, the patient was diagnosed as
needing an extraction and a night guardShe was returned to the lobby
(approximately 10:a.m.) to review an estimated treatment plan, which was
explained and accepted
Because the fee for the night guard ($70.00)
did not cover the cost to send and have customized specifically for the
patient, a lab fee was put on her treatment plan of $This treatment
plan was explained before the patient was back in the dental chairThe doctor
asks “are there any questions” after all exams, the treatment plan is always
explained before services are rendered allowing time for any questions
regarding the price and there is the period that it takes for a patient to wait
for numbing that still allows patients to ask questions regarding the proposed
treatment and costPatients tend to feel comfortable interacting in this
manner, whether it is a cleaning, exam, x-rays or actual treatment
*** *** did hastily express concern with
the amount of time it was taking to produce the treatment plan and its
proceduresShe needed to expedite services in order to return to work after
reviewing the treatment planThe patient was again taken to the back to begin
treatment. She checked out around 11:
am and paid with a *** credit card, another opportunity to go over chargesOn
the morning of June 28, 2014, we received quite a few calls from *** *** and
*** representativesBecause of this, I called *** ***s home number
continuously, well into the end of our business day, to offer to stop the order
of the night guard *** *** had previously insisted on having; however that
line kept ringing busy tones. Finally, I
decided to call her work phone and left a message
On July 8, 2014, *** *** did return our
calls and was told because the appliance had already been sent out to the lab;
we would be willing to give her a refund minus the lab feesThe costs, of this
top-quality night guard, are not covered with her co-pay which was explained in
her treatment plan, verbally several times and on her receipt. The patient has yet to come in for the
offered refund.
Thank you for the opportunity to respond to
this matterIf you have any other questions, please feel free to give us a
call
Sincerely,
Rhiki S***
Office Coordinator

This business has been a complete nightmare and it continues to get worse after a long wait for crown, the crown was defective and the receptionist who call herself an office manager would not create an appointment or leave message with dentist that about this defect We have had other issues with this dental office and only want this resolved so we can move on After shelling out 100s of dollars, the dental office has done nothing to assist me with the problem It seems that the receptionist literally runs the business and she does so by blocking customers, hanging up on them, not taking messages, demanding customers come in to make an appointment, completely unfriendly and unhelpful I have experienced everything a customer could in a bad business with this dental office, and I would like nothing more than to just find a better dentist However, I'm forced to resolve this issue with them because they installed this defective crown

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because after my visit on June 27, 2018 I did call [redacted] with concerns about my billing.
Further I wish to explain that at the time of my appointment, the receptionist did not explain about the out-of-pocket lab fee cost of $150. Rather, she just handed me the paper to sign.
Also my billing statement indicates $150.00 for a porcelain lingual margin, a service I did not get. When I called [redacted] to check on what the company billed them, [redacted] stated they were never billed for the lab fee and if they had been they would have paid for lab services. 
 [redacted] states that they paid the $220.00 that was charged on my account. I called Dickson dental on 8/25/14 and left a message asking when I could pick up my mouth guard, with no response.  I called again on 8/29/14 and was told by the receptionist that I needed to call [redacted]. I asked her "why", she put me on hold, I waited and waited and then the phone went dead.
I maintain that Dickson Dental manipulated me into paying the lab fee out of pocket, instead of billing it to my insurance. I maintain that I have been over-charged and that Dickson Dental owes me both a mouth guard and a refund. At this point, I wish to be refunded the full $220. I do not wish to accept the mouth guard as I do not trust the quality of the work. I am frustrated with the company's lack of profesionalism and I want nothing more to do with them.
 In short, I received a service from Dickson Dental without any verbal explanation of the charges, for which I was overcharged, as was established by [redacted]'s claims department.  My insurance company confirmed to me they would have paid for the lab fees, had they been billed. My [redacted] account (with which I paid the bill) should have been refunded $150 and the charge sent to the insurance company, which did not happen. I have now paid my [redacted] account for the full charge. I am requesting refund for the entire service .  
Regards,
[redacted]

In November 2015 I went into Dickson Dental, to have a broken crown repaired. I paid a copay of $610 and was told that Aetna would pay the remaining $1100. They did the pre-work and made a mold of my tooth and told me my new tooth would be in in about 3 or 4 weeks. Six weeks later, in January of 2016, I called Dickson Dental to ask about the timing of my tooth. I was told because of the holidays and snowstorms that it would be a few more weeks before the tooth would come in. In early February they called to tell me my tooth had come in, but Aetna dental had denied the clam and I would have to pay the additional $1100 for the tooth myself. I called Aetna to find out why it was denied and was told that my plan would only pay for a crown replacement every 5 years, but my 5 years on that tooth was up in 2 ½ week. As long as I did not have the tooth seated before February 23, 2016 Aetna would cover the cost.
I went into Dickson Dental to explain what Aetna said and the office manager told me that what I was asking was illegal and they would not do it and I had to pay for the tooth myself. So I called Aetna back and told them the story and the Aetna representative went out of her way and called Dickson Dental to explain that it was the seat date and not when the pre-work was done that counted for billing. Dickson Dental refused to accept Aetna’s explanation and hung-up on the Aetna representative. At that time the representative told me to wait a few days before communicating with Dickson Dental as she was going to have a written explanation sent to them about the seat policy and request a seat date and once they had that, they should understand the policy and billing practices.
It is now the middle of March and the crown has not been seated and Dickson Dental is saying that they have not received any communications from Aetna and that would have to pay the entire cost myself. I have changed my primary dental provider within the Aetna network, as I will not go back to Dickson Dental as I now view it to be a hostile environment and I do not feel Dickson Dental is a trustworthy medical provider.
Dickson Dental is engaging in unethical billing practices as they are charging more than the agreed upon price for services. In May of 2015 I had Dickson dental replace a broken crown and they charged me a $485 copay and for the same procedure in Nov of the same year they are charging me a $610 copay and only reported to Aetna $185 which is my set copay for a crown replacement, a clear violation of their agreement with Aetna.

This business has been a complete nightmare and it continues to get worse. after a long wait for crown, the crown was defective and the receptionist who call herself an office manager would not create an appointment or leave message with dentist that about this defect. We have had other issues with this dental office and only want this resolved so we can move on. After shelling out 100s of dollars, the dental office has done nothing to assist me with the problem. It seems that the receptionist literally runs the business. and she does so by blocking customers, hanging up on them, not taking messages, demanding customers come in to make an appointment, completely unfriendly and unhelpful. I have experienced everything a customer could in a bad business with this dental office, and I would like nothing more than to just find a better dentist. However, I'm forced to resolve this issue with them because they installed this defective crown.

Review: On June 27, 2014, I had a tooth pull and was fitted for Occlusal guard. I charged $220.00 on my [redacted] acct to find out that I should not have been charged $150.00 for lab fee. [redacted] has provide proof that I should not been charged. after this decision was made, I called the dental office to see when can I pick up my mouth guard. I was told by the receptionist to call [redacted]. Where do I go next to solve this matter?Desired Settlement: Dickson Dental needs to provide a statement to me why this matter is going in this direction when I have proved my case.

Business

Response:

On June 27, 2014 close to 9:00 a.m., [redacted] walked in Dickson Dental Studio (DDS) wondering if she could make a

cleaning appointment and was offered a cleaning, x-rays and exam right away.

She accepted, updated her information and was immediately taken back for her

appointment. Upon her cleaning, exam and x-rays, the patient was diagnosed as

needing an extraction and a night guard. She was returned to the lobby

(approximately 10:00 a.m.) to review an estimated treatment plan, which was

explained and accepted.

Because the fee for the night guard ($70.00)

did not cover the cost to send and have customized specifically for the

patient, a lab fee was put on her treatment plan of $150.00. This treatment

plan was explained before the patient was back in the dental chair. The doctor

asks “are there any questions” after all exams, the treatment plan is always

explained before services are rendered allowing time for any questions

regarding the price and there is the period that it takes for a patient to wait

for numbing that still allows patients to ask questions regarding the proposed

treatment and cost. Patients tend to feel comfortable interacting in this

manner, whether it is a cleaning, exam, x-rays or actual treatment.

[redacted] did hastily express concern with

the amount of time it was taking to produce the treatment plan and its

procedures. She needed to expedite services in order to return to work after

reviewing the treatment plan. The patient was again taken to the back to begin

treatment. She checked out around 11:00

am and paid with a [redacted] credit card, another opportunity to go over charges. On

the morning of June 28, 2014, we received quite a few calls from [redacted] and

[redacted] representatives. Because of this, I called [redacted]s home number

continuously, well into the end of our business day, to offer to stop the order

of the night guard [redacted] had previously insisted on having; however that

line kept ringing busy tones. Finally, I

decided to call her work phone and left a message.

On July 8, 2014, [redacted] did return our

calls and was told because the appliance had already been sent out to the lab;

we would be willing to give her a refund minus the lab fees. The costs, of this

top-quality night guard, are not covered with her co-pay which was explained in

her treatment plan, verbally several times and on her receipt. The patient has yet to come in for the

offered refund.

Thank you for the opportunity to respond to

this matter. If you have any other questions, please feel free to give us a

call.

Sincerely,

Rhiki S[redacted]

Office Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because after my visit on June 27, 2018 I did call [redacted] with concerns about my billing. Further I wish to explain that at the time of my appointment, the receptionist did not explain about the out-of-pocket lab fee cost of $150. Rather, she just handed me the paper to sign. Also my billing statement indicates $150.00 for a porcelain lingual margin, a service I did not get. When I called [redacted] to check on what the company billed them, [redacted] stated they were never billed for the lab fee and if they had been they would have paid for lab services. [redacted] states that they paid the $220.00 that was charged on my account. I called Dickson dental on 8/25/14 and left a message asking when I could pick up my mouth guard, with no response. I called again on 8/29/14 and was told by the receptionist that I needed to call [redacted]. I asked her "why", she put me on hold, I waited and waited and then the phone went dead. I maintain that Dickson Dental manipulated me into paying the lab fee out of pocket, instead of billing it to my insurance. I maintain that I have been over-charged and that Dickson Dental owes me both a mouth guard and a refund. At this point, I wish to be refunded the full $220. I do not wish to accept the mouth guard as I do not trust the quality of the work. I am frustrated with the company's lack of profesionalism and I want nothing more to do with them. In short, I received a service from Dickson Dental without any verbal explanation of the charges, for which I was overcharged, as was established by [redacted]'s claims department. My insurance company confirmed to me they would have paid for the lab fees, had they been billed. My [redacted] account (with which I paid the bill) should have been refunded $150 and the charge sent to the insurance company, which did not happen. I have now paid my [redacted] account for the full charge. I am requesting refund for the entire service .

Regards,

Review: Myself and my children were seen for cleanings/check ups where it was discovered that my tooth had a crack. It was decided they would do a filling to repair this and before the procedure was done I was brought an estimate of my portion being $49.80. I agreed and signed the form. The work was done and as I went to check out the receptionist/billing person ([redacted]) told me my portion would be $210.53. When I told her she was wrong she argued with me telling me that my HMO/discount gave me 30% off and that [redacted] would only pay $116 (off of the exorbitant amount of $466!) but if I had only used my [redacted] it would only cost me the $49.80. But she refused to cancel the HMO part saying she had already sent them a bill (they don't actually PAY anything, it's just a discount) after getting nowhere with the arguing I begrudgingly paid the $210 but as. Drove home I continued to think about this. I called her back and she told me she couldn't do anything and that I should call my insurance companies so I could better understand them. I did call them and low and behold, I was right, [redacted] even called and told her she was incorrect but she refused to fix the problem. I then called [redacted], who also called her and told her she was wrong. Obviously she doesn't know how their insurance/discounts work). She said she would call [redacted] back but she never did. By this time she was avoiding my calls and would not answer the phone. I left SEVERAL messages but she would not call me back. I left a message on their [redacted] page and surprise, they have now deleted their page! (I was the only person to post on there...ever) now I'm left with either disputing the charge through my bank, or having her actually do her job correctly and crediting me back the difference. She is committing fraud.Desired Settlement: I want her to fix the problem. Making [redacted] primary insurance, and crediting back my credit card the difference of $160.73.

Business

Response:

Dear **. [redacted],

[redacted] Dental Studio takes pride in the serene and calm environment provided to give the patient an enjoyable and relaxing dental experience. In response to complaints made by [redacted]. [redacted], a little background information is warranted. From [redacted]. [redacted]’s initial phone call to make appointments for her and her husband in December 2013, there was an extreme attempt to accommodate and comply with her well meaning but officious nature. She stated her husband had been here before and was on his insurance which included a HMO plan [redacted] Services (ANDS) and a PPO plan ([redacted]). She insisted and instructed that we would to use both and made it very clear that she was indeed on our [redacted] roster. After information was collected, we offered her immediate appointments for the pain/discomfort she and her husband were in, she chose a week out, December 11, 2013.

During this visit [redacted]. [redacted] requested to override our two per family per day appointment maximum and we complied. On her husband’s next appointment, I informed him that two statements (dated March 28, 2013 and December 20, 2013) had been sent and we had not received a payment for either notice. Within the hour I received a call from [redacted]. [redacted] explaining to me what she believed to be the “correct” balance. I explained what I told her husband regarding the previous balance never paid from **. [redacted]’ 2012 appointment along with the recent visit’s balance. I also removed the late payment fee as a courtesy to settle the accusatory tone implying incorrect billing.

Just to clear up any discrepancies, [redacted]. [redacted] has an HMO plan with [redacted] who we are in contract with regarding patient fees. As with any HMO plan, assignment is required to ensure the discounted rates given to the patient/family. There is a monthly roster provided to our office to verify that assignment. We are also contracted with [redacted] and honored both insurances in [redacted]’ accounts.

On December 27, 2013, [redacted]. [redacted] came in having already filled out three additional registration forms for her children through our website (dicksondentalstudio.com); again stating verbally that she has the previously mentioned insurances. In other words, [redacted]. [redacted] literally filled out a total of four registration forms stating that [redacted] is her primary insurance. During her cleaning appointment [redacted]. [redacted] was diagnosed as having a four surfaced cavity (code [redacted]). Even though [redacted]. [redacted] made it clear that she knew how her insurances worked, it was explained that her primary plan gives her a 70% discount off of our UCR fees no matter what size or position of the tooth and a printed treatment plan was still given showing the dollar amount expected from her [redacted] plan, since that is the only insurance that actually pays. Both insurance benefit fees and discounts were carefully applied as [redacted]. [redacted] requested.

During [redacted]. [redacted]’ checkout, she questioned the charges again, taking back her credit card for further explanation. After several times, I would not accept her payment until she stated she understood. Not long after she left she called again to get an understanding of why her primary insurance was used. She was reminded of her assignment, our contract with the insurance company and her sternly insisting several times to use the HMO plan. After going back and forth, I suggested that she call both insurances to get a better understanding of her plans and to wait for the explanation of benefits (E.O.B.) that her insurance company would send her to get an explanation. Within minutes a call was received from someone saying they were from [redacted] however she was not aware of the patient having a HMO primary plan and could not continue the conversation. Then a representative from [redacted] called and was confused on the definition of UCR fees which is clearly stated on their fee schedule, hence the charges for [redacted]. [redacted]’ filling. This clearly confused and understandably frustrated [redacted]. [redacted]’ comprehension of her benefits. [redacted]. [redacted] stated in her complaint that she called afterwards and her calls were ignored. This is untrue. Our last conversation it was stated for her to talk with her insurance companies and to receive her EOB statement, it was understood that the issue had been settled close to six o’clock on Friday, December 27, 2013.

On our next business day, Tuesday, December 31, 2013, we had received three voicemail messages, an open [redacted] complaint and this Revdex.com complaint along with a threat of cancelling the payment received for services already rendered suggesting fraudulent behavior from our office. Our response to [redacted]. [redacted] was the morning of the 31st and contact could not have possibly been any faster despite the accusation of ignoring her. Throughout her highly argumentative allegations and Revdex.com complaint, we still were willing to discuss matters with [redacted]. [redacted]. It was explained, again, that ignoring her assignment to our office, which is on her registration forms and reinforced to be used during our previous conversations, the fraudulent act would be to ignore such because of our contract with her insurance plan. We then offered to accept a letter from her stating she does not wish to be assigned to our office any longer with the [redacted] Plan, after which a refund would be given. As of January 8, 2014, we have not received the letter from [redacted]. [redacted].

We wish to thank you for the opportunity to respond to these false claims. Despite the accusations, insults and attempt to make us become fraudulent, every attempt has been made to appease [redacted]. [redacted]. Any information needed to corroborate these statements are readily available upon request. Please feel free to give us a call regarding this matter.

Sincerely,

Office Coordinator

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This is response is full of half truths, and exaggerations.