Dickson Realty, Inc.

On 5/20/2013 I leased a property from [redacted], a Dickson Realty representative. Upon my vacating the property on 1/10/2014, the property manager is refusing to reimburse a portion of my security deposit in the amount of $450 for what is approaching 81 days since I have moved, ostensibly because I did not fill the heating fuel which I did not use. The lease documents state that the fuel will be filled upon my arrival, and I have stipulated that if the property manager can provide proof that they were full in the form of a fill receipt on or just prior to my arrival, I will forgo any claim to the return of this amount of my deposit, otherwise I expect it to be returned as the contract terms were not met by the leaser and as such are void. [redacted] and her supervisor [redacted] have become non-responsive to my request that they perform to provide the receipt, or return my deposit, and are apparently simply ignoring me with the expectation that I will forgo the deposit amount that I am legally entitled to.Product_Or_Service: Security DepositAccount_Number: [redacted]Desired SettlementI would like an original copy of the fuel fill receipt showing that the home heating fuel at [redacted] was filled on or just prior to my occupancy, or for the property management agency (Dickson Realty; [redacted]) to reimburse me for the security amount ($450) withheld for that process.Business Response Response to ComplaintConcerning [redacted] security deposit issue for [redacted]The property owner has been enrolled in a monthly auto fill program with a local Oil Company.The oil tank was filled with $640.50 of oil on 3/22/13. The owner had vacated the property in early March and the property was vacant, with no heating oil being used, until [redacted] and his family moved in to the home 4/20/13.The tenant signed a lease and fuel tank agreement indicating he would have the tank measured and would leave the tank at least at the same measured level at the time of vacancy.Franklin did not perform according to the lease and did not have the tank measured and did not add any oil to the tank.Once the tenant vacated the owner had the tank measured by [redacted] and it was determined to be completely empty.The new tenant had the tank filled in order to utilized the furnace.Based on these facts the owner requested Dickson Realty hold back $400 for a portion of the oil that had been consumed from the tank by the [redacted] family.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Response to the reply from Dickson Realty,This response is reflective of the misrepresentations and outright lies in order to deflect responsibility that has been our overall experience with [redacted], a property manager with Dickson realty.To [redacted]:In her statement to Revdex.com [redacted] asserts that the property was on a monthly auto-fill program.Based on [redacted]'s own contradictory assertions, it was not filled every month. Rather, it was filled in January and then presumably in March (although no actual receipt for that date has been forthcoming). To cite the owner from his e-mail dated 4/03/14: "Also, keep in mind that I only need to fill the tank every 3 months or so".On May 19th, 2013 just prior to our occupancy, the owner had full access and was still removing personal property from the residence, so the assertion that the property had been vacant since March is patently false. However, presuming that was indeed the case, there is no concrete evidence that there was no fuel consumption between then and our occupancy, as the thermostat could have been left on. Our lease date was from "MAY" 5/20/2013, not April as misrepresented by Dickson Realty to skew the occupancy facts.As I have repeatedly pointed out, the lease and fuel tank agreement did not stipulate that I fill the tank, so I am not in violation of any performance clause. Wishful thinking or intent do not define a legal document, the actual verbiage and topical precedent do. As stipulated in the document cited by Dickson Realty; I did not use the oil, or fill the tank, and so am not liable for it's condition or lack thereof.The amount held back was $450, not $400 as asserted in this reply by Dickson Realty.I have indicated that I would forego my claim of a refund if a legitimate receipt for immediately prior to my occupancy ("MAY" 5/20/14) can be provided, but that has not been forthcoming. Rather, what I have received are attempts at misrepresentation, intimidation and outright lies in an effort to justify the unwarranted dispersion of my security deposit. [redacted] and Dickson realty have elected to exercise the initiative to posses and spend an escrowed security deposit justified by an assertion that the heating fuel tank was full upon my occupancy. The burden of proof to justify that expenditure lies with them not I, and as yet I have not received valid documentation to support that action. Vague references to lease terms while ignoring the actual document phraseology, constant inconsistencies in asserted facts and dates, a random account debit, a table in an e-mail, and inane rational by skewing the truth are not an adequate justification for the illicit expenditure of our security deposit. A legitimate receipt by the oil company will do nicely however.I reiterate: Please provide an actual receipt for a heating fuel fill for the home I occupied up on or immediately prior to "5/20/2013" or promptly refund my deposit in the amount of $450.

Complaint[redacted] and his team are misleading. When you ask how much is the deposit they say 100.00 more. So you think its rent amont plus 100.00. In fact it means same as rent plus 100.00. Then [redacted] will tell you on their website it says the amount of the deposit so I don't know how you went from seeing that and thinking what you did. On his non user friendly site it says nothing about the deposit amount. Also when they tell you about a house you cant apply till you have seen it and not tell you how many people have looked at it and they apply due to a showing they didnt even tell you about. And approve them the same day and make you wait 3 days. It is also very hard to get ahold of him. And he doesnt work Friday or Monday. I want people to know about the deseption of this company.Desired SettlementMake your website more user friendly. Put deposit amount under each house. Tell people the clear truth. Be more available. Business Response Contact Name and Title: [redacted]Contact Phone: 7752844404Contact Email: [redacted]The marketing on all of our rental homes are the same. All the homes have different prices and the deposits are all $100 more than the rental price if a house rents for $1100 the rental deposit would be $1200. Also on The different websites throughout the web deposits are shown. Our office is open Monday through Friday 8 AM till 5 PM. We are also open all day Saturday for showing appointments. We do not except applications until properties are seen by prospective tenants. Applications may take up to 72 hours to get approve or denied. This is the first time in five years that someone has not understood how much a deposit was on any of our rental houses. Thank you David property management Dickson RealtyConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No sorry for just more insults

Since we have moved in to our house on July, 1 2014. There has been a ceiling fan that has electrical issues, wont work basically, and leaves one whole room unable to be lit up at night. This was brought to Dickson Realty ([redacted]'s office) attention 1 business day later after move in along with a move in sheet/list. This was not a big deal for us, but now while locking the front door about a month ago (aug 16), the door handle literally fell off. I almost fell backwards on the pavement from the force. So, I decided to email them and remind them about the ceiling fan they still haven't repaired as well as let them know about the front door, which is now not able to be used. (we use side door) This is getting ridiculous when friends and family come over. I sent the e-mail August, 16th 2014. We did get a reply saying they would be on it, but we still have seen nothing done. They have sent over two different repair guys to "estimate" the issue. However, we have yet to see anything done. While these are not big issues like sewers being backed up, it bugs me that they have made this their last priority. What if that was the issue? Would we still be getting the same treatment? We have talked on the phone with the receptionists at Dickson Realty and they always say one thing but do another. We feel almost pigeon holed due to our rental agreement because we only have so much lee way compared to these people. But in reality they are violating the rental agreement. We don't have the money to leave nor the time to take them to court due to us taking the money out of the rent to fix. I had a person from Dickson Realty call me just last Thursday. She asked if I could get them the check in sheet and spare keys that is required upon move in because they didn't have a copy. So 76 days after moving in and needing repairs, they call because they lost the move in sheet. Not to call in regards to our repairs, but because they don't have the move in sheet. I feel like they're trying to avoid obligations.Product_Or_Service: RentalAccount_Number: n/aDesired SettlementI want the repairs to be fixed. That was all I wanted,but now I want money taken off rent for having to put up with these inconveniences. I think that is fair. considering we take care of the house and pay our rent on time. I think the owner of the house would agree as well. I don't think the owner would want his property to go to heck. Business Response The estimate from this work order was approved by the owner of the property and the tenants were notified by our office. The contractor has left the tenants multiple messages trying to schedule an appointment with the tenants to come out for the repairs. The tenants did not reply to the contractor until the evening of September 18th. The owner is not going to reimburse the tenants due to them not letting the contractor in to get repairs completed.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We have been notified from [redacted]'s office, but only by open ended e-mails by [redacted] and associates. They haven't notified us personally of anything other than e-mailing us about not contacting the repair man immediately and going to the Revdex.com. We are busy just like anybody else. However we didn't wait 76 days to respond. We were going to have the repair man come over, but decided it would be best if [redacted] or associates contact us personally to discuss the matter at hand first. So we immediately (on the evening of the 19th) called the repair man back to not come over on the 20th. We had to send a text message because he would not answer. Instead of anyone contacting us personally to communicate like any professional business would, they decided to tell the repair man to still come over(and not tell us). Even though we were very specific with what we were asking. This is a perfect example of how [redacted]'s office is conducting their business. Even though we did not let the repair man do any work, we still gladly let him in to look at what needed to be fixed. We had to explain the whole situation to him. Because of the poor communication this office practices the repair man is now put in the middle of this. He thought we were mad at him, but we had to explain we just want to hear from the rental office personally. We even had to ask why no one from [redacted]'s office showed up like the repair man said they would on the 19th. We were told someone from the office was coming over for whatever reason, but that never happened. Had someone come down personally and talked things over with us, we might have allowed the repair man to do work on the 20th. The fact that we are being treated like negligent renters is disrespectful and this is just partly why I will not accept this ill remedy for a solution.

I am a renting Tenant in Stead where [redacted] representing Dickson Realty came to my house and knocked numerous times. I work graveyard and was sleeping and his persistent banging was enough to wake me up. I made it outside as he was driving off to find an envelope taped to my door with blue tape framing it. It was embarrassing because it looks like an Eviction notice. I called him to inform him that I am just the tenant and to please not disturb me again and that I would pass the message along to the owner. He told me that "I better because next time he was coming with the Sheriff and a lockout order and would only have 15 minutes to get all of my belongings." I am a single father of 3 and Dickson Realty is trying to muscle me out of my lease between me and the landlord. I am just the tenant stuck in the middle and this person [redacted] has the nerve to come at me like that? I personally wouldn't want to do business with people of this caliber. Fair warning to all looking to do business with these people.Desired SettlementI'd like a written apology on company letterhead from Wayne Moon personally. And to have no further contact with him or his company.Business Response Contact Name and Title: [redacted], PresidentContact Phone: 775-746-7000Contact Email: [redacted]June 1, 2016[redacted]Response to complaint: Case #[redacted] - [redacted]Dear [redacted]I am sorry to be responding to a complaint against my company Dickson Realty. We have operated in the Reno/Sparks area since 1973, and to my knowledge never received a complaint from Revdex.com. Needless to say, it is very disappointing to be doing so now. With that said, we have certainly taken this one very seriously.I first became aware of the tenant's unhappiness with one of our agents when he posted the same complaint he sent to Revdex.com on our Google+ page. Within hours, our Chief Marketing & Technology Officer, [redacted], notified me of the complaint and reached out to the tenant asking for additional information. To the best of our knowledge, we never received a response from the tenant. Simultaneously, we spoke to the agent in question and asked his version of the incident. In response to the complaint from Revdex.com, I have included the agent's response to the complaint in written form.Our agent has a business model where he reviews the upcoming Notice of Sales for properties in our area. We have found over the past ten years, when people get into trouble with their mortgage, they tend to disregard any notices they receive. By speaking personally with the owners, our agent has successfully helped many people to save their credit, sometimes their property and certainly equity if there is any. That was the purpose of our agent's visit during this instance. Both our agent and our company are very sorry our agent's visit woke the tenant up and that he took our agent's advice as a threat. That was never the intent. During the economic downturn in our area, when so many people lost their homes, there was much good legislation passed that protected renter's rights, as in this case.As the tenant has requested, we apologize to him. We have held many conversations among our management and agent, and can assure the tenant our agent will never approach him again.Sincerely,[redacted], PresidentDickson RealtyConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)It was stated that "The tenant took the agent's advice as a threat." [redacted] directly stated that next time he would be back with the Sheriff with a lockout order and I would only be given 15 minutes to vacate if I did not pass the message along to the owners immediately. So yes, it was a threat used directly to scare me, the tenant that has nothing to do with a sale, pending sale, or foreclosure. I was wrongfully approached and dealt with in an undeserving manner. If this is the quality of employee you employ and disgraceful methods you encourage then shame on your company. I feel as now I was offered an apology blanketed with a new insult.Also no one has reached out to the tenant for further information. I have not received any such communication.