To Whom It May Concern: Please be advised that the complainant, Ms [redacted] , has reached an amicable resolution as of Friday, April 15, with our customer service department per the attached email chain and therefore we request that the Complaint [redacted] be dismissed In the alternative, please see below for an account of the events which we believe would ultimately result in dismissal as well: On or about April 3, 2016, Ms [redacted] contacted the Damsel in Defense customer service department (known within our company as "PRO Support") regarding an allegedly defective product; a Damsel in Defense stun gun called the "Gotcha" Ms [redacted] informed PRO Support that she had purchased the Gotcha from one of our independent sales representatives, a MsMichele C***However, Ms [redacted] was unable to provide any receipt or verification of purchase of the productAll sales records/receipts are kept by the independent sales representatives and not the corporate office; MsC [redacted] could not be reached to confirm whether she had record of the purchase after multiple attempts by PRO Support Without proof of purchase to verify the date of purchase, the only company return policy which the product could be exchanged under is the "Lifetime Warranty" which covers products purchased more than year ago (again, as there was no receipt to confirm otherwise)Under the Lifetime Warranty, Damsel in Defense will replace a product with payment by the customer of a $"Warranty Fee" Ms [redacted] refused to pay the standard Warranty Fee for the product and, when PRO Support refused to waive said fee, Ms [redacted] became disgruntled and filed the Complaint with the Revdex.com PRO Support contacted Ms [redacted] regarding the situation and the parties have reached the amicable solution to process the exchange of the product under a warranty covering products less than a year old which will allow for Ms [redacted] to receive another Gotcha stun gun without paying the $fee As both parties have reached an amicable solution, we humbly request that the Compliant be dropped from Damsel in Defense Thank you Sincerely, Tonya P***
Complaint: [redacted] I am rejecting this response because: The business Damsel in Defense will need to remove the wording Ms [redacted] became Disgruntled and filed a complaint I don't believe this company is in the position to asset anyone when their product was defective The Repis an honest person and she probably became as disgusted as I did and chose not to respond to them They failed to state how long it will take for me to receive the replacement I find it hard to believe a company has no records of sales from their Sales Rep how would they respond to the IRS if questioned?Sincerely, [redacted]
To Whom It May Concern: Please be advised that the complainant, Ms [redacted] , has reached an amicable resolution as of Friday, April 15, with our customer service department per the attached email chain and therefore we request that the Complaint [redacted] be dismissed In the alternative, please see below for an account of the events which we believe would ultimately result in dismissal as well: On or about April 3, 2016, Ms [redacted] contacted the Damsel in Defense customer service department (known within our company as "PRO Support") regarding an allegedly defective product; a Damsel in Defense stun gun called the "Gotcha" Ms [redacted] informed PRO Support that she had purchased the Gotcha from one of our independent sales representatives, a MsMichele C***However, Ms [redacted] was unable to provide any receipt or verification of purchase of the productAll sales records/receipts are kept by the independent sales representatives and not the corporate office; MsC [redacted] could not be reached to confirm whether she had record of the purchase after multiple attempts by PRO Support Without proof of purchase to verify the date of purchase, the only company return policy which the product could be exchanged under is the "Lifetime Warranty" which covers products purchased more than year ago (again, as there was no receipt to confirm otherwise)Under the Lifetime Warranty, Damsel in Defense will replace a product with payment by the customer of a $"Warranty Fee" Ms [redacted] refused to pay the standard Warranty Fee for the product and, when PRO Support refused to waive said fee, Ms [redacted] became disgruntled and filed the Complaint with the Revdex.com PRO Support contacted Ms [redacted] regarding the situation and the parties have reached the amicable solution to process the exchange of the product under a warranty covering products less than a year old which will allow for Ms [redacted] to receive another Gotcha stun gun without paying the $fee As both parties have reached an amicable solution, we humbly request that the Compliant be dropped from Damsel in Defense Thank you Sincerely, Tonya P***
Complaint: [redacted] I am rejecting this response because: The business Damsel in Defense will need to remove the wording Ms [redacted] became Disgruntled and filed a complaint I don't believe this company is in the position to asset anyone when their product was defective The Repis an honest person and she probably became as disgusted as I did and chose not to respond to them They failed to state how long it will take for me to receive the replacement I find it hard to believe a company has no records of sales from their Sales Rep how would they respond to the IRS if questioned?Sincerely, [redacted]