Didion's Garbage & Rubbish Reviews (2)
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Didion's Garbage & Rubbish Rating
Address: 355 Woodruff Rd Ste 403, Bellevue, Ohio, United States, 29607-3481
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greenville-sc.arcpointlabs.com
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The question here is why didn't Arcpoint personnel get the required documents signed when the father provided the specimen. When we took the grandchild in...we had to sign the proper documents, so why did they drop the ball and fail to get the father to sign. Besides that, I called on May 4th, and told them I was coming to get my reimbursement, since the father did not sign the proper documents, and wasn't likely to sign since he was on the run from the law. They could have told me on the phone what their intention was, instead of letting me drive 36 miles to find out that I don't have a legal document for court...of which I paid for in full. I feel there is negligence on the part of Arcpoint, and I should be reimbursed the stated amount.
Regards,
[redacted]
Our facility went beyond protocol in an attempt to assist this family and their need. We require donors for a DNA test to visit same day but at the ongoing requests from the family allowed this test to remain pending for weeks. We are not able to force a donor to visit our facility and...
sign documents. The test was completed and the results were communicated. The test in question is still able to be completed as a legal document but not all parties are compliant in the process. I do not feel this complaint is valid nor fair to our business. The donor got the results to the test and the only reason they are not able to be stamped "legal" is because one donor refuses to sign the required paperwork.