Roger did an outstanding job for me. We had a big problem with the guys that had contracted to remodel our condo and they messed up the plumbing and Roger came in and did a fantastic job correcting the problems. I can not say enough about how great a job they did getting our condo back into service so we could rent it out. Roger the owner is a nice caring person and I would highly recommend him to anyone.
Complaint: [redacted]
I am rejecting this response because: we do not decline that the account was behind and it got repossessed, the point is we were told we could pay the past due balance between of 800 dollars and get our car back if we did it within ten days, and two days...
later were told we needed to pay over 6,000 dollars. That doesn't sound right to me whether the business thinks we were being disruptive or not if you tell someone one thing you can't change your mind two days later after you have made an agreement
Sincerely,
[redacted]
We would like to
point out Mr. [redacted] was not our
first and only customer interested in such a truck. Previously, an interested
buyer had it inspected by his mechanic. The truck did not present any problems
pertaining to the transmission. Since the inspection checked...
out, the , interested party
went on to go do their paperwork at their bank. On the same day M . [redacted]
purchased the vehilce and drove it to his home in Amarillo, TX. At the time Mr. [redacted] purchased
the vehicle it was not raining in Oklahoma City .Mr. [redacted] drove the truck back to his home in Amarillo,
TX, and drove it around for about 2 weeks before the dealer even got a call
about any complaints regarding this vehicle. When Mr. [redacted] purchased this
vehicle he performed an extensive test drive, since he is not from around this
area, he drove it on city streets and highway, and then drove the vehicle a
couple hundred miles home to Amarillo, TX. The dealer advised Mr. [redacted] of the warranties avaliable to him,
since the vehicle was being offered up for sale in an AS IS state and with out
any mechanical problems. And we are pleased to say M r. [redacted] was very
satisfied with his purchase when he left
the dealer.In all our years of practicing our business trade we find
it difficult to understand, other than towing or hauling something incorectly,
how this vehicle managed a bad
traosmission. With all that being said, we
are baffled.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a mechanic first of all. The transmission did not present any issues when we test drove it. It was only after we had driven the vehicle 45 miles that the transmission had shown the problems. It was an intermittent...
problem which is difficult to diagnose. I decided to take the truck to a repair shop that I trusted and had a better facility to diagnose the problem. The test drive was not "extensive" and did not involve highway driving and intermittent problems may not present themselves. Furthermore I would be satisfied with reimbursement for the transmission repair. The other items repaired were needed but not the major issue. I am more than willing to go to the media with this. The vehicle is solid as a whole but when you spend upwards of $8000 dollars on a vehicle you expect it to not need a transmission 45 miles after you buy it.
Roger did an outstanding job for me. We had a big problem with the guys that had contracted to remodel our condo and they messed up the plumbing and Roger came in and did a fantastic job correcting the problems. I can not say enough about how great a job they did getting our condo back into service so we could rent it out. Roger the owner is a nice caring person and I would highly recommend him to anyone.
Complaint: [redacted]
I am rejecting this response because: we do not decline that the account was behind and it got repossessed, the point is we were told we could pay the past due balance between of 800 dollars and get our car back if we did it within ten days, and two days...
later were told we needed to pay over 6,000 dollars. That doesn't sound right to me whether the business thinks we were being disruptive or not if you tell someone one thing you can't change your mind two days later after you have made an agreement
Sincerely,
[redacted]
We would like to
point out Mr. [redacted] was not our
first and only customer interested in such a truck. Previously, an interested
buyer had it inspected by his mechanic. The truck did not present any problems
pertaining to the transmission. Since the inspection checked...
out, the , interested party
went on to go do their paperwork at their bank. On the same day M . [redacted]
purchased the vehilce and drove it to his home in Amarillo, TX. At the time Mr. [redacted] purchased
the vehicle it was not raining in Oklahoma City .Mr. [redacted] drove the truck back to his home in Amarillo,
TX, and drove it around for about 2 weeks before the dealer even got a call
about any complaints regarding this vehicle. When Mr. [redacted] purchased this
vehicle he performed an extensive test drive, since he is not from around this
area, he drove it on city streets and highway, and then drove the vehicle a
couple hundred miles home to Amarillo, TX. The dealer advised Mr. [redacted] of the warranties avaliable to him,
since the vehicle was being offered up for sale in an AS IS state and with out
any mechanical problems. And we are pleased to say M r. [redacted] was very
satisfied with his purchase when he left
the dealer.In all our years of practicing our business trade we find
it difficult to understand, other than towing or hauling something incorectly,
how this vehicle managed a bad
traosmission. With all that being said, we
are baffled.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a mechanic first of all. The transmission did not present any issues when we test drove it. It was only after we had driven the vehicle 45 miles that the transmission had shown the problems. It was an intermittent...
problem which is difficult to diagnose. I decided to take the truck to a repair shop that I trusted and had a better facility to diagnose the problem. The test drive was not "extensive" and did not involve highway driving and intermittent problems may not present themselves. Furthermore I would be satisfied with reimbursement for the transmission repair. The other items repaired were needed but not the major issue. I am more than willing to go to the media with this. The vehicle is solid as a whole but when you spend upwards of $8000 dollars on a vehicle you expect it to not need a transmission 45 miles after you buy it.
(DOC052.PDF)