Die Hard Home Services

Initial Business Response / [redacted] (1000, 12, 2015/07/28) */ My name is [redacted] and I am the manager for Die Hard Mover'sWe did send out for repairs on furniture and on 12/emailed customer after unable to reach by phone to replace parts and serviceWe never received a reply from [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a flat out lie! DHM did send an email to me December 26, and offer to have the wood furniture repaired by someone DHM employees and offered to pay for the two parts I had already ordered and installedThey neglected to tell you I did respond via email on December 29, and declined their offerWith all due respect I will not let anyone associated with DHM touch my propertyI also called them on December 29, and January 5, leaving voice messages each time with my cell phone number and I believe with my work number also DHM has my email address, my cell phone number and I believe my work phone numberI tried multiple times to talk to a manager and was always denied by Leah JohnsonThey failed to return my calls in December and January 2015, further they have failed to respond to the demand letter sent by my attorney May 11, They are not acting in good faith at all I tried to discuss this matter with DHMI am not trying anymoreDHM chose not to respondI made a good faith attempt to resolve this matter and DHM failed to do soIn addition, DHM responded untimely on July to the Revdex.com Complaint, over days past their deadline to respond The deadline to respond to my attorney's demand letter has past; therefore, I will be filing a small claims matterIt has been days since their movers damaged my property totaling $1,DHM damaged my property and they need to make it right Regards, [redacted] Final Consumer Response / [redacted] (4200, 26, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called Mr [redacted] Thursday, August 6, In this conversation Mr [redacted] was very apologetic and said numerous times how sorry he was, he was new to the company and he wanted to make things rightSum of the conversation he said he would have a check sent out the next day for the over charge of $and shortly thereafter a check for the out of pocket costs I have incurred to begin repairs on my washing machine ($260.05)He said he would talk to his boss ( [redacted] ) and get back to me within the next day or two with regards to the rest of the damagesHe did offer to have one of "his guys" come repair the damaged itemsI declinedI do not trust their work given the situation On August 12, I tried to contact Mr [redacted] again as I had not heard back from him or received a check in the mailI had to leave a voice messageTo date I still have not heard back from himI advised that I only see three options: They contact me timely and we work through this; I contact their insurance company and attempt to file a claim; and/or I file a small claims matter at months end As of today I have not heard from Mr [redacted] or a representative of DHM or one of its DBAs Today, August 14, 2015, I contacted DHM's insurance company (which was provided to me by the PUC)And I will move forward as necessary as it is more than obvious they are not working in good faith Final Business Response / [redacted] (4000, 28, 2015/08/20) */ I actually asked for an arbitration hearing because the customer's claim is unreasonable I offered her in refund and repairs she refused so a hearing is needed to come to arrangementshe wants and thats just too much for her damagesa refund and repairs are what we are willing to do which is reasonable

Initial Business Response /* (1000, 12, 2015/07/28) */
My name is [redacted] and I am the manager for Die Hard Mover's. We did send out for repairs on furniture and on 12/26 emailed customer after unable to reach by phone to replace parts and service. We never received a reply from [redacted]...

[redacted].
Initial Consumer Rebuttal /* (3000, 14, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a flat out lie! DHM did send an email to me December 26, 205 and offer to have the wood furniture repaired by someone DHM employees and offered to pay for the two parts I had already ordered and installed. They neglected to tell you I did respond via email on December 29, 2014 and declined their offer. With all due respect I will not let anyone associated with DHM touch my property. I also called them on December 29, 2014 and January 5, 2015 leaving voice messages each time with my cell phone number and I believe with my work number also.
DHM has my email address, my cell phone number and I believe my work phone number. I tried multiple times to talk to a manager and was always denied by Leah Johnson. They failed to return my calls in December 2015 and January 2015, further they have failed to respond to the demand letter sent by my attorney May 11, 2015. They are not acting in good faith at all.
I tried to discuss this matter with DHM. I am not trying anymore. DHM chose not to respond. I made a good faith attempt to resolve this matter and DHM failed to do so. In addition, DHM responded untimely on July 28 to the Revdex.com Complaint, over 41 days past their deadline to respond.
The deadline to respond to my attorney's demand letter has past; therefore, I will be filing a small claims matter. It has been 229 days since their movers damaged my property totaling $1,245.05. DHM damaged my property and they need to make it right.
Regards,
[redacted]
Final Consumer Response /* (4200, 26, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called Mr. [redacted] Thursday, August 6, 2015. In this conversation Mr. [redacted] was very apologetic and said numerous times how sorry he was, he was new to the company and he wanted to make things right. Sum of the conversation he said he would have a check sent out the next day for the over charge of $139.00 and shortly thereafter a check for the out of pocket costs I have incurred to begin repairs on my washing machine ($260.05). He said he would talk to his boss ([redacted]) and get back to me within the next day or two with regards to the rest of the damages. He did offer to have one of "his guys" come repair the damaged items. I declined. I do not trust their work given the situation.
On August 12, 2015 I tried to contact Mr. [redacted] again as I had not heard back from him or received a check in the mail. I had to leave a voice message. To date I still have not heard back from him. I advised that I only see three options: 1. They contact me timely and we work through this; 2. I contact their insurance company and attempt to file a claim; and/or 3. I file a small claims matter at months end.
As of today I have not heard from Mr. [redacted] or a representative of DHM or one of its DBAs.
Today, August 14, 2015, I contacted DHM's insurance company (which was provided to me by the PUC). And I will move forward as necessary as it is more than obvious they are not working in good faith.
Final Business Response /* (4000, 28, 2015/08/20) */
I actually asked for an arbitration hearing because the customer's claim is unreasonable I offered her 139.00 in refund and repairs she refused so a hearing is needed to come to arrangement. she wants 1200.00 and thats just too much for her damages. a refund and repairs are what we are willing to do which is reasonable.