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Dielman Moving & Storage

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Dielman Moving & Storage Reviews (2)

Better late than never … my 75 mile move (a bit unusual for them) last year was my third move with that bunch of super nice guys .. first time in '96, second time in '00 and then in '19 … I did not call anyone else, in spite of the nasty (really nasty) landlord all but demanding I use TWO NICE GUYS … they truly saved me …

Movers themselves & actual moving process was a positive experience Billing & customer service was not When the move was completed (Friday early afternoon), one of the movers called the office & filled out the billing paperwork I was then given the final bill by the mover It showed the various chargesThe mover gave me a quick explanation & I was told I was responsible to pay the total amount at the bottom of the charges list, which I did via credit card The next Tuesday I checked my credit card statement & saw Dielman had charged me a the larger amount at the top of the charges list rather than the bottom amount I was told I was being chargedIt had charged & processed on Friday I called Dielman (Tuesday) & spoke with their office manager who told me they had made a mistake in their billing & had applied a credit twice so had adjusted the bill Dielman HAD NOT CALLED ME Friday thru Monday to explain before adjusting the billI received only an after-the-fact appology & excuse that the manager had not been in the office on Friday to call me about the adjustment It was THEIR billing mistake but the office manager was not willing to accept fault & honor the lower charge I do not consider this good customer service & will be disputing the difference in charges thru my credit card company I won't be using Dielman for my future moves I should have paid with cash or check which would have prevent them from adjusting the bill

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