Diesel Tech Truck Repair Ltd.

Initial Business Response /* (1000, 5, 2015/07/15) */
First of all we are sorry to hear that this customer was not happy with the service provided.
We are not willing to give the customer any compensation for his downtime as that is not part of our warranty policy, Diesel Tech has a 90...

warranty on labor and because the customer provided his own parts, there was no warranty on the parts.
The first time the truck came to our facility it came in for lack of power, the second time it came in for fuel shut off, and this last time it was for a oil leak.
As a good will to the customer, even though he was over the 90 day warranty, we covered the labor and warranty. March 12, was the last time the truck was in our shop prior to July 13th 2015.
As for the downtime on July 13 and 14, the truck showed up without an appointment, our service manager did everything in his power to get the truck done as soon as possible but unfortunately it took until the following day as the engine has to be ran up to check for leaks and then cooled again. As soon as the truck was ready we provided it back to the customer which was first thing July 14.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The first time I brought the truck in was to diagnose the low power problem and repair the fuel shutoff solenoid which had a bolt broken off of it they helicoiled it and put in a new bolt and said all was well then one month later the fuel shutoff solenoid broke right off the injection pump causing the afc housing to be damaged which was an additional 300 dollars there is no reason why the bolt would have broke off again if diesel tech had repaired it properly the first time and did not warranty the work the second time I brought it back there