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Diesel Works

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Diesel Works Reviews (1)

[redacted] had come in asking for a quote on bullet proofing his truck that he had just purchased. The 2004 Ford F250 was brought into us on (7-27-17) at 3:44pm and under vehicle symptom he noted the issues of "No Start, Transmission leak, key broken in lock cylinder. "After diagnosing and checking over...

the truck customer was contacted and informed of pricing and labor to fix his vehicle. We also informed him of the parts in his vehicle that were missing bolts. The drive line was being held on with one bolt. I instructed my technician to put in the bolts due to it being unsafe for my tech to test drive the vehicle. At no charge to the customer. The estimate was denied by customer because he could not afford to fix his vehicle property (please refer back to image of estimate on computer screen and date circled). The vehicle needed extensive work and he was informed it was a bad purchase from whoever he purchased the vehicle from. Customer asked to only get his truck running with the bare minimum. So we contacted him with pricing on his new request to get his vehicle running until he could afford to fix it properly inv#[redacted]. We never removed the heads or had the heads sent to the machine shop to be checked, it was denied by [redacted]. We cannot visually inspect the head. We would send the heads out to a certified specialist to have them checked and fixed if needed, we do not do that in house. [redacted] did come back to replace injector #1. There are 8 total injectors in his truck and are numbered one through eight. We did "NO" transmission work on his vehicle, it was denied. [redacted] sent no images to our email at [redacted] . We do have a third party company that sends out an email blast to all of our customers and I did receive an email from our third party emaiting system from [redacted] mentioning he sent pictures over. [redacted] the office girl had called [redacted] asking for him to send the pictures over to our main email at [redacted] because the email he Was trying to send images through does not accept images. It's for oil change appointments or small requests. He said okay after she had given him our email over the phone. I received no images after the conversation. I did receive our advertisement three times from [redacted] but we thought it was a glitch in the system (please see attached images of emails from [redacted]). Never heard anything from him again. [redacted] was more that welcomed to come to our location at any time to talk with myself ([redacted]) at any time. I have attached all images of emails and invoices of all work done. [redacted] had only been to our location 2 times shown on invoice#[redacted] & [redacted]. [redacted] purchased a used vehicle not knowing the history on it from the previous owner. We quoted and kept [redacted] informed of progress on his vehicle and he did approve all work. We cannot make someone fix their vehicle properly. We can only do what the customer is comfortable approving. On both invoices there are recommended services for [redacted] but it was also denied. [redacted]
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Address: 6123 Bradley Manor Pl, Saint Louis, Missouri, United States, 63129

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