I do not need to clarify anything I did not call or email about this subject, I did not misread the response This was probable the garage trying to cancel the complaint on my behalf
Initial Business Response / [redacted] (1000, 9, 2015/09/25) */ When Mr***'s engine failed the first time, it was a result of over speeding the engineWe took the engine parts to another shop to confirm thisWe took care of his engine anyway I have no idea what is wrong with his engine this time as he has not brought his vehicle to us Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say I over sped the engine but I do not drive that wayIn the past I have been a professional driver for the [redacted] and had a CDL and know how to drive appropriatelyI believe the original damage that happened after they rebuilt my engine the first time was due to the work when they machined the head and valvesWhen it was in their shop getting the original rebuild done they kept telling me that the head was still in the machine shopI don't know if it was being stored incorrectly or what happened to it but feel it may have also been damaged like the other parts that were lost or damaged while in their possessionI did not take my truck back to Diesels Only because it took months for the original work and months to respond to my claim that I wanted to get my truck repaired under warrantee and still they did not honor the warrantee when I went to pick it upI was still charged for those repairsI was also told that they had lost parts from my truck while it was in their possessionThey had also damaged the transmission oil cooler and replaced it with a used cooler in a much poorer condition than my original coolerWhy would I want to go through that againWhen I got it back it had a coating of dust over the dash like it had been stored outside with the windows openIt ran for a week and the Tensioner pulley froze upI fixed that and found it was stalling from a broken wire to the fuel railI had that repaired and found the transmission and turbo were leakingI didn't have any of those problems until I had brought the truck back to them for the warrantee repairsI think I have only about miles on the truck since I had picked it upIf I don't get any resolution from this company I would hope others would see what I had gone through and consider whether they would want to go through the same thing themselvesI am out $12,and have a truck that doesn't run and wonder what was actually done to it while in Diesels Only possession
I spoke to *** yesterday and informed him that the work we did was necessary I offered to give him his old parts so he could have them tested himself, if he so desired I also offered to reinspect his vehicle at no charge to him and to repair his vehicle if in fact we had erred
He refused both offers.He did mention spending a large amount to repair the vehicle however, only a fraction of the amount mentioned was billed by us.I know nothing about his purchasing a turbocharger It was not purchased through us I suggest if he did in fact purchase a turbocharge which he did not use, he should return it to the supplier for a refund. *** ***
I do not need to clarify anything. I did not call or email about this subject, I did not misread the response. This was probable the garage trying to cancel the complaint on my behalf.
Initial Business Response /* (1000, 9, 2015/09/25) */
When Mr. [redacted]'s engine failed the first time, it was a result of over speeding the engine. We took the engine parts to another shop to confirm this. We took care of his engine anyway.
I have no idea what is wrong with his engine this time as...
he has not brought his vehicle to us.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say I over sped the engine but I do not drive that way. In the past I have been a professional driver for the [redacted] and had a CDL and know how to drive appropriately. I believe the original damage that happened after they rebuilt my engine the first time was due to the work when they machined the head and valves. When it was in their shop getting the original rebuild done they kept telling me that the head was still in the machine shop. I don't know if it was being stored incorrectly or what happened to it but feel it may have also been damaged like the other parts that were lost or damaged while in their possession. I did not take my truck back to Diesels Only because it took 5 months for the original work and 7 months to respond to my claim that I wanted to get my truck repaired under warrantee and still they did not honor the warrantee when I went to pick it up. I was still charged for those repairs. I was also told that they had lost parts from my truck while it was in their possession. They had also damaged the transmission oil cooler and replaced it with a used cooler in a much poorer condition than my original cooler. Why would I want to go through that again. When I got it back it had a coating of dust over the dash like it had been stored outside with the windows open. It ran for a week and the Tensioner pulley froze up. I fixed that and found it was stalling from a broken wire to the fuel rail. I had that repaired and found the transmission and turbo were leaking. I didn't have any of those problems until I had brought the truck back to them for the warrantee repairs. I think I have only about 200 miles on the truck since I had picked it up. If I don't get any resolution from this company I would hope others would see what I had gone through and consider whether they would want to go through the same thing themselves. I am out $12,000 and have a truck that doesn't run and wonder what was actually done to it while in Diesels Only possession.
I do not need to clarify anything I did not call or email about this subject, I did not misread the response This was probable the garage trying to cancel the complaint on my behalf
Initial Business Response / [redacted] (1000, 9, 2015/09/25) */ When Mr***'s engine failed the first time, it was a result of over speeding the engineWe took the engine parts to another shop to confirm thisWe took care of his engine anyway I have no idea what is wrong with his engine this time as he has not brought his vehicle to us Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say I over sped the engine but I do not drive that wayIn the past I have been a professional driver for the [redacted] and had a CDL and know how to drive appropriatelyI believe the original damage that happened after they rebuilt my engine the first time was due to the work when they machined the head and valvesWhen it was in their shop getting the original rebuild done they kept telling me that the head was still in the machine shopI don't know if it was being stored incorrectly or what happened to it but feel it may have also been damaged like the other parts that were lost or damaged while in their possessionI did not take my truck back to Diesels Only because it took months for the original work and months to respond to my claim that I wanted to get my truck repaired under warrantee and still they did not honor the warrantee when I went to pick it upI was still charged for those repairsI was also told that they had lost parts from my truck while it was in their possessionThey had also damaged the transmission oil cooler and replaced it with a used cooler in a much poorer condition than my original coolerWhy would I want to go through that againWhen I got it back it had a coating of dust over the dash like it had been stored outside with the windows openIt ran for a week and the Tensioner pulley froze upI fixed that and found it was stalling from a broken wire to the fuel railI had that repaired and found the transmission and turbo were leakingI didn't have any of those problems until I had brought the truck back to them for the warrantee repairsI think I have only about miles on the truck since I had picked it upIf I don't get any resolution from this company I would hope others would see what I had gone through and consider whether they would want to go through the same thing themselvesI am out $12,and have a truck that doesn't run and wonder what was actually done to it while in Diesels Only possession
I spoke to *** yesterday and informed him that the work we did was necessary I offered to give him his old parts so he could have them tested himself, if he so desired I also offered to reinspect his vehicle at no charge to him and to repair his vehicle if in fact we had erred
He refused both offers.He did mention spending a large amount to repair the vehicle however, only a fraction of the amount mentioned was billed by us.I know nothing about his purchasing a turbocharger It was not purchased through us I suggest if he did in fact purchase a turbocharge which he did not use, he should return it to the supplier for a refund. *** ***
I do not need to clarify anything. I did not call or email about this subject, I did not misread the response. This was probable the garage trying to cancel the complaint on my behalf.
I have already responded to this complaint. Please check your files.
Initial Business Response /* (1000, 9, 2015/09/25) */
When Mr. [redacted]'s engine failed the first time, it was a result of over speeding the engine. We took the engine parts to another shop to confirm this. We took care of his engine anyway.
I have no idea what is wrong with his engine this time as...
he has not brought his vehicle to us.
Initial Consumer Rebuttal /* (3000, 11, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say I over sped the engine but I do not drive that way. In the past I have been a professional driver for the [redacted] and had a CDL and know how to drive appropriately. I believe the original damage that happened after they rebuilt my engine the first time was due to the work when they machined the head and valves. When it was in their shop getting the original rebuild done they kept telling me that the head was still in the machine shop. I don't know if it was being stored incorrectly or what happened to it but feel it may have also been damaged like the other parts that were lost or damaged while in their possession. I did not take my truck back to Diesels Only because it took 5 months for the original work and 7 months to respond to my claim that I wanted to get my truck repaired under warrantee and still they did not honor the warrantee when I went to pick it up. I was still charged for those repairs. I was also told that they had lost parts from my truck while it was in their possession. They had also damaged the transmission oil cooler and replaced it with a used cooler in a much poorer condition than my original cooler. Why would I want to go through that again. When I got it back it had a coating of dust over the dash like it had been stored outside with the windows open. It ran for a week and the Tensioner pulley froze up. I fixed that and found it was stalling from a broken wire to the fuel rail. I had that repaired and found the transmission and turbo were leaking. I didn't have any of those problems until I had brought the truck back to them for the warrantee repairs. I think I have only about 200 miles on the truck since I had picked it up. If I don't get any resolution from this company I would hope others would see what I had gone through and consider whether they would want to go through the same thing themselves. I am out $12,000 and have a truck that doesn't run and wonder what was actually done to it while in Diesels Only possession.