DieselSite Reviews (%countItem)
• Nov 30, 2022
Curious Customer ServiceFor Dieselsite my investment of $1433 worth of fluidampr, LPOP and overnight shipping was worth only 16 short minutes, with nothing resolved. Here is what happened in detail. I have photos of everything, Will post with some good advice on how to, thx! please advise. Were mistakes made? Sure, on both sides, but what about the next guy? Could be you. I can see that It looks like 5 stars here were earned based on the positives. I don’t need perfect, but listening would be a good start.
Needed some upgrades, super excited for stellar upgrades! Saved some $$$$ for my 250K mile 96 PSD. Visited website, saw LPOP product, paid 549 plus OVERNIGHT shipping (in addition to purchasing $571 fluidamper +/- w/shipping). For $234 overnight received the next evening. Side by side on bench, similar to OEM Ford but not identical. Also, NOT IDENTICAL to photo on website(see photos). No step by step instructions, no option for Spanish speakers, no photos. Started the installation with little in the way of instruction and using the OEM part as a guide, the expensive pump was installed backwards. No oil pressure/wont start. What Happened? Contacted customer service by phone and said I had a problem. They asked questions and wanted photos and right away said I probably installed it backwards. Well, if the problem was diagnosed so quickly, it must be a common occurrence, right? Fix the problem! 4 emails were sent Mon 11/28, 3:42pm, 3:43 pm, 6:26 pm and Tues 11;29 6;17 pm.(photos) Emails sent from my iphone using icloud. No email response, but finally a return phone call lasting 16 mins Weds 11/30 for 16 minutes. I told her about the difficulty with the vague instructions. I mentioned the instructions on the website with Dieselsites timing chain cover repair kit and it had great instructions that were self-explanatory with photos. In total contrast, low pressure oil pump directions were no photos, 2 full pages in one hard-to-read paragraph; English only. My Question to customer service: Going forward can you make the directions for the LPOP similar to the timing cover? Her response was along the lines of "Yes as a matter of fact it would be great if we could do that... with everything" which may have been sarcasm. I gave her the benefit of the doubt. At first she seemed helpful until I tried to assign some responsibility for the vagueness and discrepancies with the photos to Dieselsite. I was told: Does not matter parts weren't identical, Instructions were not necessary only goes in one way and I as the customer was not listening to what she is saying. OK. It occurred to me that it might hurt her feelings to know customer service is about listening to the customers. Just to be fair, I asked her not to finish my sentences for me. I had to insist that based on the photos, the parts were not identical. I said please look at the photos I sent versus the photos on the website. Q: Are they identical? Answer: It does not matter your mechanic may be good but it is his fault. What do you say to that? Was everyone before me who reversed the position at fault also? It would be better if she wasn't so defensive. A few sentences were spoken containing frustration and I was unable to make a point. It was too much to be cut off mid sentence again and again. Repeatedly, I was told we are going to have to agree to disagree. I thought to ask for somebody with a cooler head but I guess she was done and she blurted out "I guess now I am going to have to hang up." So she did. Powerstroke help guy Bill on youtube always says "for longevity use ONLY OEM Ford products in your PSD." Apparently, ther is more than one reason for that. This was a discouraging and weak response from an aftermarket manufacturer and provider. Think it through beforehand, these expensive parts may be a waste of good money unless you have 1000 ft/lb torque monster. Stock OEM parts work for hundreds of thousands of miles and Ford has proven they stand behind their product..
Address: Homosassa, FL, United States
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