DietBet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still do not agree with their findingI also say that they disclosed the winners in our groupWe had a total pool of $the stated that their were winner, which is greatThe prizes they handed out were for $each winnerIf I do the math correctly that is a total of $275.64, where did the other $from the pool go? I find this business practices to be very unusual Regards, [redacted] ***

Players can request a refund in the first seven days of the game and must weiin the first days of the game or they will be disqualifiedThe refund is referenced on the following sites: [redacted] *** [redacted] and [redacted] When a player joins a game late, they are given a warning that the game is already underwayThey must confirm they would like to join despite thisWe've attached a screenshot of this, though it is for a different gameIt is an exampleThe disqualification rules are found at the following sites: [redacted] *** [redacted] We've attached screenshots showing the starting date, the date of first contact, the warning of late join, and screenshots of our rulesThe game in this case started on March 19thThis player joined on April - which is after the refund period

Winning status in our games is based on initial and final weiphotosTo win the type of game in question, players must lose between 4-11.99% of their initial weigh-inIf a player loses too little, they are not a winnerIf a player loses too much, as was the case here, they are disqualified for unsafe weight loss.This rule can be found here: [redacted] under points and and here: [redacted] under winningsWe have these rules in place to ensure that all players are participating in a healthy and safe manner for the gameMost doctors recommend 1% of your weight to be lost each week, for a total of 4% over the length of our gamesIn this case, the user lost 13.75% of her weightWhile this user did submit weekly weigh-ins, these are not used to monitor progressThese weigh-ins are solely used for a chance to win prizesDetails on membership can be found here: [redacted] Additionally, although the user submitted these weigh-ins, none of these submissions had a weight low enough for disqualification until the final weigh-in, on February Therefore, even if our system was monitoring for this, no warnings would have been triggered until that final weigh-inIt is a player's responsibility to read and adhere to our rules

She reached out to us and we issued her a payout of $to her PayPal account on 6/23/She was having issues logging in, so we did this on her behalf after she was unable to log in despite troubleshooting with herShe should be happy and consider this resolvedThis should not be held agains usPlease let me know if you need any addtional information