Revdex.com of S.D Vlewridge Ave Suite San Diego C.A Attn: [redacted] Phone; 858-496- Fax: 858-496- Re: care [redacted] La Mesa, CA (619) 460- PAGE 02/ May26, I received the above Issue and I noted that there fs nothing wrong with her automobileThe customer did not contact me at any time since she was here on 05/13/In response to the issue I called her on 05/22/at 7:p.mand asked If I could please speak to her about the issue and exactly what It IsShe replied- "We have nothing to discuss." And hung up on meHere are the facts as I recount them Mss.s called the shop on OS/09/and stated that when she put the transmi$$10n In drive or reverse there is a "clunk'' as transmission engages I stated that it was a very common problem and I think I may know what It IsShe said she would call back Customer called on 05/12/and said she also has an oil leak from transmission- I stated that this may be related and that I would check the problem for no chargeShe also stated she had the car diagnosed at the Mercedes Dealer, at a transmission shopJ and at her regular mechanic an appointment was made for 05/13/ When the car arrived at our place of business we noted that the engine and transmission were extremely hot'J'he engine temp 81USe stated degrees Celsius- the max allowableWe opened the hood and noticed an oil burning odorWhile the customer went on a walk we used fans to cool the engine and transmissionThe check engine light was also on- never mentioned After the engine cooled we drove the car around the corner and noticed that the transmission did not shift out of 2"d gear which will cause the engine to rev extremely high and overheat the engine and transmission When the customer came back one and a half hours later I asked about the transmission being stuck In gellr she said she had to drive on the freeway wlth her flashers on and could only go Mph and other motorl5twere honking at herShe never mentioned this important Issue In our three conversations! We put the car on the holst and showed her that the transmission was leaking oil badly from the conductor plate and connector electrical plug and the wire harness was nearly melted to the conductor plateThe transml.sslon appears to have never been serviced In 123,miles I told her and her husband that we would have to repair this first before we do anything elseI gave her an estimate for 1085.00-see attached work order Customer went home and I called during the day and stated that the car was In very bad shape and she may have caused engine and transmission damage due to severe overheating(See attached work order)We Itemized all recommended services on bill and told her the mechanic she took her car to Installed the transmission mount on backwards and numerous other issues were present We rompleted the job, test drove the car and noted that the oil leak, transmission stuck In 2nd gear, and clunk when engaged were now repaired and car was drlvlns normallyWhen the car was picked up the husband went out to verify that the check engine light was out While diagnosing the car we noted that the transmission control module had never been updatedThis was a free update from Mercedes Benz which had expiredThe customer never took the car to an Mdealer or someone like us a Mercedes only repair garageThe car was always serviced by non- Mercedes technicians- See the recommended service on attached bill to the cars poor condition I told her and wrote on the bill that in the future she may need a transmission control module If other problems appearM But not now, maybe never because the car is operating normally The revised estimate was signed by her for because we did all diagnosis for freeI did not call her and raise the price because the final invoice was on 1085.00- another untruthful statement from the customerI called her to tell her about the transmission mount (which we repaired for free) and the general very poor condition of her car We did not cheat her, I did not rafse the estimate, and I lowered ltI am not dishonest and have been In business for years and I don't think the B.B.B should close my business based on untruthfuldeceiving, and inaccurate statements made by the customerShe also stated that I spoke nonsense like the car IshotShe admitted to driving the car on freeway stuck In gear- so who Is speaking nonsense We are not replacing the Transmission Control Module since we never worked on It and only stated that she failed to have It updated years ago because of her taking the car to nonMercedes mechanics in order for her to pay less for servic~ I don't remember the last time I had a complaint from the This complaint is totally Inaccurate and untruthful and slanderous to my reputation If further questions arise please feel free to contact me at (619) 460- Sincerely, [redacted]
Revdex.com of S.D
Vlewridge Ave Suite
San Diego C.A Attn: *** ***
Phone; 858-496-
Fax: 858-496-
Re: care *** ***
La Mesa, CA
(619) 460-
PAGE 02/
May26,
I
received the above Issue and I noted that there fs nothing wrong with her automobileThe
customer did not contact me at any time since she was here on 05/13/In response to the issue I
called her on 05/22/at 7:p.mand asked If I could please speak to her about the issue and exactly
what It IsShe replied- "We have nothing to discuss." And hung up on meHere are the facts as I recount
them
Mss.s called the shop on OS/09/and stated that when she put the transmi$$10n In drive or
reverse there is a "clunk'' as transmission engages
I stated that it was a very common problem and I think I may know what It IsShe said she would
call back
Customer called on 05/12/and said she also has an oil leak from transmission- I stated that
this may be related and that I would check the problem for no chargeShe also stated she had
the car diagnosed at the Mercedes Dealer, at a transmission shopJ and at her regular mechanic
an appointment was made for 05/13/
When the car arrived at our place of business we noted that the engine and transmission were
extremely hot'J'he engine temp 81USe stated degrees Celsius- the max allowableWe
opened the hood and noticed an oil burning odorWhile the customer went on a walk we used
fans to cool the engine and transmissionThe check engine light was also on- never mentioned
After the engine cooled we drove the car around the corner and noticed that the transmission
did not shift out of 2"d gear which will cause the engine to rev extremely high and overheat the
engine and transmission
When the customer came back one and a half hours later I asked about the transmission being
stuck In gellr she said she had to drive on the freeway wlth her flashers on and could only go
Mph and other motorl5twere honking at herShe never mentioned this important Issue In our
three conversations!
We put the car on the holst and showed her that the transmission was leaking oil badly from the
conductor plate and connector electrical plug and the wire harness was nearly melted to the
conductor plateThe transml.sslon appears to have never been serviced In 123,miles
I told her and her husband that we would have to repair this first before we do anything elseI
gave her an estimate for 1085.00-see attached work order
Customer went home and I called during the day and stated that the car was In very bad shape
and she may have caused engine and transmission damage due to severe overheating(See
attached work order)We Itemized all recommended services on bill and told her the mechanic
she took her car to Installed the transmission mount on backwards and numerous other issues
were present
We rompleted the job, test drove the car and noted that the oil leak, transmission stuck In 2nd
gear, and clunk when engaged were now repaired and car was drlvlns normallyWhen the car
was picked up the husband went out to verify that the check engine light was out
While diagnosing the car we noted that the transmission control module had never been
updatedThis was a free update from Mercedes Benz which had expiredThe customer never
took the car to an Mdealer or someone like us a Mercedes only repair garageThe car was
always serviced by non- Mercedes technicians- See the recommended service on attached bill to
the cars poor condition
I told her and wrote on the bill that in the future she may need a transmission control module If
other problems appearM But not now, maybe never because the car is operating normally
The revised estimate was signed by her for because we did all diagnosis for freeI did
not call her and raise the price because the final invoice was on 1085.00- another
untruthful statement from the customerI called her to tell her about the transmission mount
(which we repaired for free) and the general very poor condition of her car
We did not cheat her, I did not rafse the estimate, and I lowered ltI am not dishonest and have
been In business for years and I don't think the B.B.B should close my business based on
untruthfuldeceiving, and inaccurate statements made by the customerShe also stated that I
spoke nonsense like the car IshotShe admitted to driving the car on freeway stuck In gear- so
who Is speaking nonsense
We are not replacing the Transmission Control Module since we never worked on It and only
stated that she failed to have It updated years ago because of her taking the car to nonMercedes
mechanics in order for her to pay less for servic~
I don't remember the last time I had a complaint from the This complaint is totally
Inaccurate and untruthful and slanderous to my reputation
If further questions arise please feel free to contact me at (619) 460-
Sincerely,
*** ***
Revdex.com of S.D Vlewridge Ave Suite San Diego C.A Attn: [redacted] Phone; 858-496- Fax: 858-496- Re: care [redacted] La Mesa, CA (619) 460- PAGE 02/ May26, I received the above Issue and I noted that there fs nothing wrong with her automobileThe customer did not contact me at any time since she was here on 05/13/In response to the issue I called her on 05/22/at 7:p.mand asked If I could please speak to her about the issue and exactly what It IsShe replied- "We have nothing to discuss." And hung up on meHere are the facts as I recount them Mss.s called the shop on OS/09/and stated that when she put the transmi$$10n In drive or reverse there is a "clunk'' as transmission engages I stated that it was a very common problem and I think I may know what It IsShe said she would call back Customer called on 05/12/and said she also has an oil leak from transmission- I stated that this may be related and that I would check the problem for no chargeShe also stated she had the car diagnosed at the Mercedes Dealer, at a transmission shopJ and at her regular mechanic an appointment was made for 05/13/ When the car arrived at our place of business we noted that the engine and transmission were extremely hot'J'he engine temp 81USe stated degrees Celsius- the max allowableWe opened the hood and noticed an oil burning odorWhile the customer went on a walk we used fans to cool the engine and transmissionThe check engine light was also on- never mentioned After the engine cooled we drove the car around the corner and noticed that the transmission did not shift out of 2"d gear which will cause the engine to rev extremely high and overheat the engine and transmission When the customer came back one and a half hours later I asked about the transmission being stuck In gellr she said she had to drive on the freeway wlth her flashers on and could only go Mph and other motorl5twere honking at herShe never mentioned this important Issue In our three conversations! We put the car on the holst and showed her that the transmission was leaking oil badly from the conductor plate and connector electrical plug and the wire harness was nearly melted to the conductor plateThe transml.sslon appears to have never been serviced In 123,miles I told her and her husband that we would have to repair this first before we do anything elseI gave her an estimate for 1085.00-see attached work order Customer went home and I called during the day and stated that the car was In very bad shape and she may have caused engine and transmission damage due to severe overheating(See attached work order)We Itemized all recommended services on bill and told her the mechanic she took her car to Installed the transmission mount on backwards and numerous other issues were present We rompleted the job, test drove the car and noted that the oil leak, transmission stuck In 2nd gear, and clunk when engaged were now repaired and car was drlvlns normallyWhen the car was picked up the husband went out to verify that the check engine light was out While diagnosing the car we noted that the transmission control module had never been updatedThis was a free update from Mercedes Benz which had expiredThe customer never took the car to an Mdealer or someone like us a Mercedes only repair garageThe car was always serviced by non- Mercedes technicians- See the recommended service on attached bill to the cars poor condition I told her and wrote on the bill that in the future she may need a transmission control module If other problems appearM But not now, maybe never because the car is operating normally The revised estimate was signed by her for because we did all diagnosis for freeI did not call her and raise the price because the final invoice was on 1085.00- another untruthful statement from the customerI called her to tell her about the transmission mount (which we repaired for free) and the general very poor condition of her car We did not cheat her, I did not rafse the estimate, and I lowered ltI am not dishonest and have been In business for years and I don't think the B.B.B should close my business based on untruthfuldeceiving, and inaccurate statements made by the customerShe also stated that I spoke nonsense like the car IshotShe admitted to driving the car on freeway stuck In gear- so who Is speaking nonsense We are not replacing the Transmission Control Module since we never worked on It and only stated that she failed to have It updated years ago because of her taking the car to nonMercedes mechanics in order for her to pay less for servic~ I don't remember the last time I had a complaint from the This complaint is totally Inaccurate and untruthful and slanderous to my reputation If further questions arise please feel free to contact me at (619) 460- Sincerely, [redacted]
Revdex.com of S.D
Vlewridge Ave Suite
San Diego C.A Attn: *** ***
Phone; 858-496-
Fax: 858-496-
Re: care *** ***
La Mesa, CA
(619) 460-
PAGE 02/
May26,
I
received the above Issue and I noted that there fs nothing wrong with her automobileThe
customer did not contact me at any time since she was here on 05/13/In response to the issue I
called her on 05/22/at 7:p.mand asked If I could please speak to her about the issue and exactly
what It IsShe replied- "We have nothing to discuss." And hung up on meHere are the facts as I recount
them
Mss.s called the shop on OS/09/and stated that when she put the transmi$$10n In drive or
reverse there is a "clunk'' as transmission engages
I stated that it was a very common problem and I think I may know what It IsShe said she would
call back
Customer called on 05/12/and said she also has an oil leak from transmission- I stated that
this may be related and that I would check the problem for no chargeShe also stated she had
the car diagnosed at the Mercedes Dealer, at a transmission shopJ and at her regular mechanic
an appointment was made for 05/13/
When the car arrived at our place of business we noted that the engine and transmission were
extremely hot'J'he engine temp 81USe stated degrees Celsius- the max allowableWe
opened the hood and noticed an oil burning odorWhile the customer went on a walk we used
fans to cool the engine and transmissionThe check engine light was also on- never mentioned
After the engine cooled we drove the car around the corner and noticed that the transmission
did not shift out of 2"d gear which will cause the engine to rev extremely high and overheat the
engine and transmission
When the customer came back one and a half hours later I asked about the transmission being
stuck In gellr she said she had to drive on the freeway wlth her flashers on and could only go
Mph and other motorl5twere honking at herShe never mentioned this important Issue In our
three conversations!
We put the car on the holst and showed her that the transmission was leaking oil badly from the
conductor plate and connector electrical plug and the wire harness was nearly melted to the
conductor plateThe transml.sslon appears to have never been serviced In 123,miles
I told her and her husband that we would have to repair this first before we do anything elseI
gave her an estimate for 1085.00-see attached work order
Customer went home and I called during the day and stated that the car was In very bad shape
and she may have caused engine and transmission damage due to severe overheating(See
attached work order)We Itemized all recommended services on bill and told her the mechanic
she took her car to Installed the transmission mount on backwards and numerous other issues
were present
We rompleted the job, test drove the car and noted that the oil leak, transmission stuck In 2nd
gear, and clunk when engaged were now repaired and car was drlvlns normallyWhen the car
was picked up the husband went out to verify that the check engine light was out
While diagnosing the car we noted that the transmission control module had never been
updatedThis was a free update from Mercedes Benz which had expiredThe customer never
took the car to an Mdealer or someone like us a Mercedes only repair garageThe car was
always serviced by non- Mercedes technicians- See the recommended service on attached bill to
the cars poor condition
I told her and wrote on the bill that in the future she may need a transmission control module If
other problems appearM But not now, maybe never because the car is operating normally
The revised estimate was signed by her for because we did all diagnosis for freeI did
not call her and raise the price because the final invoice was on 1085.00- another
untruthful statement from the customerI called her to tell her about the transmission mount
(which we repaired for free) and the general very poor condition of her car
We did not cheat her, I did not rafse the estimate, and I lowered ltI am not dishonest and have
been In business for years and I don't think the B.B.B should close my business based on
untruthfuldeceiving, and inaccurate statements made by the customerShe also stated that I
spoke nonsense like the car IshotShe admitted to driving the car on freeway stuck In gear- so
who Is speaking nonsense
We are not replacing the Transmission Control Module since we never worked on It and only
stated that she failed to have It updated years ago because of her taking the car to nonMercedes
mechanics in order for her to pay less for servic~
I don't remember the last time I had a complaint from the This complaint is totally
Inaccurate and untruthful and slanderous to my reputation
If further questions arise please feel free to contact me at (619) 460-
Sincerely,
*** ***