Digatron LLC

Revdex.com: This is above and beyond absurd and with an abundant amount of exspasporated liesI currently have a sick child along with other personal matters that I must attend to but I WILL be replying to this matterAlmost everything that woman has stated was a lie and nothing was "broken" from usShe never stated any of that, as well as having multiple negative reviews and complaintsThe only reason I haven't heard back from "corporate" is because they are in partial ownership of said hotel and it doesn't go above anyone else but *** because she is the g.magain I will be replying back to this in a few daysShame on this woman for lying and treating customers the way she has I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Friday afternoon I had received a call from Ms [redacted] She had requested to speak to [redacted] our AGMI informed her that [redacted] was not in today and that I would be happy to assist herI informed her that I was the GM here at the hotelMs [redacted] said that’s great and hopes that I could help her with a problem that she had while staying at our hotelShe informed me that she stayed in our Jacuzzi Suite with her husband and kidsI apologized for her not having an enjoyable stay with us and asked her to tell me what happened.Ms [redacted] stated that there was no cover on the intake of the Jacuzzi tub in her room and when she dipped her head back it had sucked her hair in and started to pull her underShe stated that her husband had to run over and pull her hair from the intake which caused her hair to be ripped outShe went on to say that she has pictures of all of thisIncluding pictures of the intake with no protective cover and her hairAs well as pictures of the piece next to the button to turn the Jacuzzi onShe also complained that we need to get a new button to turn it on because it is hard to tell it is the on buttonShe said that she pulled the cap out and there was duct tape and mildew on the underside of the cap (it was the overflow cap)While Ms [redacted] was explaining her experience I had went up to the room that she stayed in to take a look to see what she was referencing toI had mentioned to [redacted] that there is a protective cap on the intake so I do not understand what she is referencing toShe said that the staff must have just put one on because there was not one on it when she was in that room last weekShe stated to me again that she has pictures of this and I need to show her what a stay should be like and offer her a complementary room for a future stayI asked if she would be able to send me pictures of the missing cover as well as the additional pictures that she has and I would be happy to look into this matter further for herShe stated that she is telling me that she had a problem and that I can see she stayed with usThat should be enough to provide her with a free roomShe said that she will be contacting her lawyer in regards to her experienceShe also stated that her lawyer said to not send us any picturesAt one point she asked me to hold so she can contact her lawyer and said that he can now hear our conversationShe asked if I even knew how a Jacuzzi worksI told her I do, we had one in the house when I was growing upI then told her that I do not expect everyone to know how they operate but that is why we put signs in the room on how to operate and provide warning signs as wellMs [redacted] had said “I know about the drowning in your pool”I asked her what she was talking aboutShe stated “the little girl that drowned”I told her that incident happened years ago even before the owners had purchased this hotelI do know about it from some of the other employees and it was an unfortunate thing that happenedI told her that it was a sad incident that the hotel was not responsible for and also that case was irrelevant to what is being discussed nowI told guest I do apologize and I do not mean to be disrespectful but how am I to know that this in fact happened at the hotel and was caused by the Jacuzzi in the roomShe said that she is recording this whole conversation and that she will be giving it to her lawyerI told her that is fine if she is recording the conversationShe said that is all she needed and that it only takes one person to accept that the call is being recorded and now she has my consent as wellShe brought up the overflow cap again(I did not mention this to the guest but by her pulling the cap she had caused damage to the Jacuzzi and now needs to be repaired because she pulled the hoses apart)I told her that I will give her a partial refundI would be willing to offer her different options(The only reason I ended up offering her any type of discount was because it was an altercation that wasn’t worth the argument and to try to make the guest happy and resolve the situation).I can refund her 50% of her bill for her stay.I will give her a 50% discount on her next stay.I can also offer her reward points so that she can stay at any of our branded hotels for a discounted rate(I offered this option because during the call, at one point, she mentioned she will never want to stay with us again) She stated that she is entitled to a free room and that is what she will get or she is going to let her lawyer handle thisI told her that if she wants to contact her lawyer that is her choiceWhat I would like to do is resolve the mishap and come to a resolution with her and again I offered her the options that I mentioned aboveShe did ask to speak to someone above me and I informed her that I would be the final point of contact here at the hotelOur Jacuzzi's have protective covers on the intakeThe intake is also located on the opposite side of the Jacuzzi from where you would place your headThe guest had turned her story around multiple times as we talkedThen from our phone conversation to her Facebook review, her complaint with corporate that was dropped and now with Revdex.comWe have had guest stay in this exact room since 09/26/and have never had any complicationsWe have Jacuzzi rooms in the hotel and all of them are maintained and inspected and do meet all regulationsWe have check the suction of the intake of the intake to make sure there was no problems just to insure all of our guests are safeWe have not found any complications with any of the Jacuzzi's during our inspectionBest regards, [redacted] *** [redacted] Country Inn and Suites by Radissonp: +(262) 857- f: +(262) 857-3670e: [email protected], Wisconsin USwww.countryinn.com/Kenoshawi_interstate

I just noticed the "settlement" price has a few to many zeros at the end it's supposed to be $& $

We acknowledge the concerns of *** *** but what I have sent in previous messages is not fictitious as she stated in her most recent responseWe have attempted to resolve the matter with Ms*** directly but she has refused to take any of our generous offers that were stated in a previous response I had sent to the Revdex.comI'd like to reiterate the options that are still available to Ms***:I can refund her 50% of her bill for her stay. I will give her a 50% discount on her next stay. I can also offer rewards points so that she can stay at any of our branded hotels for a discounted rate(This option being offered because she stated she didn't want to stay with us here in Kenosha ever again). Best regards, *** *** *** ***Country Inn and Suites by Radissonp: +(262) 857-3680 f: +(262) 857-3670e: ***122ndAveKenosha, Wisconsin USwww.countryinn.com/Kenoshawi_interstate

Revdex.com: This is above and beyond absurd and with an abundant amount of exspasporated lies.. I currently have a sick child along with other personal matters that I must attend to but I WILL be replying to this matter. Almost everything that woman has stated was a lie and nothing was "broken" from us. She never stated any of that, as well as having multiple negative reviews and complaints. The only reason I haven't heard back from "corporate" is because they are in partial ownership of said hotel and it doesn't go above anyone else but [redacted] because she is the g.m. again I will be replying back to this in a few days. Shame on this woman for lying and treating customers the way she has.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Friday afternoon I had received a call from Ms. [redacted]. She had requested to speak to [redacted] our AGM. I informed her that [redacted] was not in today and that I would be happy...

to assist her. I informed her that I was the GM here at the hotel. Ms. [redacted] said that’s great and hopes that I could help her with a problem that she had while staying at our hotel. She informed me that she stayed in our Jacuzzi Suite with her husband and 2 kids. I apologized for her not having an enjoyable stay with us and asked her to tell me what happened.Ms. [redacted] stated that there was no cover on the intake of the Jacuzzi tub in her room and when she dipped her head back it had sucked her hair in and started to pull her under. She stated that her husband had to run over and pull her hair from the intake which caused her hair to be ripped out. She went on to say that she has pictures of all of this. Including pictures of the intake with no protective cover and her hair. As well as pictures of the piece next to the button to turn the Jacuzzi on. She also complained that we need to get a new button to turn it on because it is hard to tell it is the on button. She said that she pulled the cap out and there was duct tape and mildew on the underside of the cap (it was the overflow cap). While Ms. [redacted] was explaining her experience I had went up to the room that she stayed in to take a look to see what she was referencing to. I had mentioned to [redacted] that there is a protective cap on the intake so I do not understand what she is referencing to. She said that the staff must have just put one on because there was not one on it when she was in that room last week. She stated to me again that she has pictures of this and I need to show her what a stay should be like and offer her a complementary room for a future stay. I asked if she would be able to send me pictures of the missing cover as well as the additional pictures that she has and I would be happy to look into this matter further for her. She stated that she is telling me that she had a problem and that I can see she stayed with us. That should be enough to provide her with a free room. She said that she will be contacting her lawyer in regards to her experience. She also stated that her lawyer said to not send us any pictures. At one point she asked me to hold so she can contact her lawyer and said that he can now hear our conversation. She asked if I even knew how a Jacuzzi works. I told her I do, we had one in the house when I was growing up. I then told her that I do not expect everyone to know how they operate but that is why we put signs in the room on how to operate and provide warning signs as well. Ms. [redacted] had said “I know about the drowning in your pool”. I asked her what she was talking about. She stated “the little girl that drowned”. I told her that incident happened years ago even before the owners had purchased this hotel. I do know about it from some of the other employees and it was an unfortunate thing that happened. I told her that it was a sad incident that the hotel was not responsible for and also that case was irrelevant to what is being discussed now. I told guest I do apologize and I do not mean to be disrespectful but how am I to know that this in fact happened at the hotel and was caused by the Jacuzzi in the room. She said that she is recording this whole conversation and that she will be giving it to her lawyer. I told her that is fine if she is recording the conversation. She said that is all she needed and that it only takes one person to accept that the call is being recorded and now she has my consent as well. She brought up the overflow cap again. (I did not mention this to the guest but by her pulling the cap she had caused damage to the Jacuzzi and now needs to be repaired because she pulled the hoses apart). I told her that I will give her a partial refund. I would be willing to offer her 3 different options. (The only reason I ended up offering her any type of discount was because it was an altercation that wasn’t worth the argument and to try to make the guest happy and resolve the situation).I can refund her 50% of her bill for her stay.I will give her a 50% discount on her next stay.I can also offer her reward points so that she can stay at any of our branded hotels for a discounted rate. (I offered this option because during the call, at one point, she mentioned she will never want to stay with us again).  She stated that she is entitled to a free room and that is what she will get or she is going to let her lawyer handle this. I told her that if she wants to contact her lawyer that is her choice. What I would like to do is resolve the mishap and come to a resolution with her and again I offered her the 3 options that I mentioned above. She did ask to speak to someone above me and I informed her that I would be the final point of contact here at the hotel. Our Jacuzzi's have protective covers on the intake. The intake is also located on the opposite side of the Jacuzzi from where you would place your head. The guest had turned her story around multiple times as we talked. Then from our phone conversation to her Facebook review, her complaint with corporate that was dropped and now with Revdex.com. We have had 171 guest stay in this exact room since 09/26/2016 and have never had any complications. We have 4 Jacuzzi rooms in the hotel and all of them are maintained and inspected and do meet all regulations. We have check the suction of the intake of the intake to make sure there was no problems just to insure all of our guests are safe. We have not found any complications with any of the Jacuzzi's during our inspection. Best regards,[redacted]  [redacted]Country Inn and Suites by Radissonp: +1 (262) 857-3680  f: +1 (262) 857-3670e: [email protected] 122nd. AveKenosha, Wisconsin 53142 USwww.countryinn.com/Kenoshawi_interstate