Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is a step in the right direction and I will cut out a couple different areas so they can clearly see the manufacturers defects in the material I'm talking about with this linerI see no valid reason to try and pick up, wrap and mail this entire liner due to its size and weight that would be utterly ridiculous and expensive to attempt on my part especially with no guarantee of them correcting the problem at this pointBut I will gladly send the piecesLooking forward to hearing back from them but from what I'm seeing not only on here but on the internet in general this is not their first rodeo with this particular problem and seems to the norm rather than the occasional and its "Never" the manufacturers faultOh but guess what They are the manufacturer according to the email I received back from themWe'll see I reserve the right to keep this complaint open until such time some kind of understanding has been agreed upon by both parties
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I am sorry to hear of your circumstance
Although the Terms and Conditions of the sale that were agreed upon as a condition of the
purchase clearly state that when a liner has a defect, we offer replacement only, we will go over and above and offer a return for this productMoreover, I will give you a full credit/refund for the liner and will pay for the shipping to get the product returned to warehouse
If you agree to this, please respond in the affirmative ("YES") within the Revdex.com interface,and then you can contact me through e-mail for the return address and return labelUpon arrival of the return I will credit the credit card that you used for the full amount of $as you have requested
I will wait to hear from you and sorry for any inconvenience
Sincerely,
*** ***
***@aol.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I would like to talk to the customer personally to decide how to proceed with a possible return or warranty (given the Terms and Conditions of
the sale) with respect to the problems they are having
I can be reached at XXX-XXX-XXXX
Monday - Friday 9-Central time
Thanks
*** ***
I am sorry to hear of your situation and the experience you have had.I have read your correspondence and would like to help.Even though it has been passed the day term.....I will bypass the terms.I will send a new tank at no charge, if you pay for the shipping.I will need to know the order number
to help process this.Feel free to contact me at anytime. ThanksDave *** - PresidentDiggers Pool Services, [email protected]
Complaint: ***
I am rejecting this response because: We went to another pool liner business online and ordered a standard beaded liner and it fit with no problems Other sites we looked at have the same liners it was only linerworld that did not fitIt is not a standard bead as they are stating or it would have fit as the other liner did Another company online actually gave us a liner site that showed the dimensions for liners and a standard is what we needed it is what we got from the second place we bought it and it is NOT what we received from linerworld The liner from linerworld was cut in a small spot to try and fit to the bead receiver This business has never thought that it is possible that this liner could have been flawed It also has never told us what they consider dimension wise standard beaded liner
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I am very sorry to hear of your circumstance
All of our liners have a low defect rate, but it seems as though you have had some
bad luck
As per the Terms and Coinditions of the sale, it is past the time frame to return the product, but we do offer a warranty
With the warranty....you would have to send back the product at your expense, and after inspection, you would pay a small fee to replace it
Since you have had so much trouble, here is what I will offer out of our policy range:
1.) You do not have to send anything back
2.) We will replace the liner with a better oneOne of our Premium (American made) liners at no cost (including the extra cost of the better product) and shipping will be at no chargeHere is the link to view the product:
http://www.linerworld.com/store/product.php?productid=822&cat=27&page=
Otherwise, we will have to abide by the Terms and Conditions of the sale
I am sorry for any inconvenience
If this is acceptable, please respond "Accepted" through the Revdex.com interface and I will implement personally
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/09) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I was very sorry to hear of any bad experience that Mrs*** has had with her swimming pool
I have personally talked to
*** and we have resolved this conflict through the telephone
Our pool service company has made an agreement and a contract to service the swimming pool and we have also offered to consult and help in the future if needed
Thanks for the patience and understanding
Sincerely,
*** ***
I am pretty sure this has been reopened.So I researched the order, will
go over the terms of the warranty to resolve the problems that you have had, and am offering options:Option 1: We are willing to let you return the pool liner, and upon inspection, if the liner failed due to manufacturer error, then you will receive a full refund ($229.99)In this case I will send you an RA# to execute this process.Option 2: No return, however we will send you a new pool liner for the cost of the shipping = $65.Please let me know which option is best.You can also contact me directly at my email address:***@diggerspool.comThanks***
Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I am sorry to hear of this situation and your circumstanceIt sounds like the package was damaged during the shipping process
I am
going to issue a full credit for the liner
Upon your acceptance of this offer through the Revdex.com portal, I will execute a credit of $
Thanks
Sorry for the inconvience
I am sorry to hear of your frustrationI will gladly try to assist in this matter.Please respond to these questions, and then I will come up with a game plan and/or a resolution.Did you order the wrong thing (size)? What size pool liner did you need?Was the box opened?Thanks for your patience and
help!*** ***PresidentDiggers Pool Services, Inc.***@aol.com***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Tara ***
I am sorry to hear of the bad experience that you are having.Unfortunately pool liners are very vulnerable to poor maintenance, and bad luck.If chlorine damages the liner beyond repair, then it should be replaced at the pool owner's expenseAs per agreed upon in the "Terms and Conditions" of the
sale. Moreover, to show good faith, I am willing to replace the liner at no charge, including the shippingHowever, not willing to pay for any other expenseIf this is acceptable, please let me know.ThanksDave
I am sorry to hear of the problem that you are having with your pool liner.Although, a standard beaded liner is not standard to the measurements you have given, we are still willing to help.You can return this item: & upon inspection, if the liner is in the same condition and not damaged, then
we will offer a full refund.Upon acceptance, I will send you a Return Authorization # to execute the process.Thank you for your patience.***
I am sorry to hear about a bad experience with this productI am going to try and assist in this matter
Please send the product back to my office, along with a copy of the manufacturer's warranty, and your order number
As per our policy: "We have the right to ask for the return of a
product, shipping prepaid by the buyer before a successful claim can be processed."
Upon inspection, I will see if I can do better than the pro rated portion of the warranty
Our office address:
Diggers Pool Services, Inc
ATTN: *** *** - SPECIAL CLAIM
S Kostner Ave / Unit D
Crestwood, IL
Thanks for your time
*** ***
President / Diggers [email protected]
708-560-
Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: [redacted] / President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
I am sorry to hear that you are not satisfied.
To assist in the matter, I will need the name the order was placed under, the order...
number, and a copy of the order/invoice/receipt.
Thanks
[redacted]
I am sorry to hear about this situation.I think it is fair to give you your money back.If this is acceptable to resolve the matter, please let me know though e-mail, and I will process a credit for the pool liner.Please leave the best contact number and order number in this e-mail...
Complaint: [redacted]
I am rejecting this response because: After being told by the female that refused to give her name that the business was closed and the company that bought it was not accepting any of the warranties from sold products and then being told by the man that said he was the owner that he doesn't give a f... about it. And Obviously we are the ones that don't know how to install and it's our fault anyway, I had a local repair company fix the seized up motor. I don't want the owner touching this one now that it works. I will just continue to handle it myself and never purchase from him again and I will also be certain to spread the word of his poor business activities. I certainly appreciate the Revdex.com getting involved but this guy has already shown us how he operates and I'm not interested in dealing with that kind of business or individual.Have a blessed day.
Sincerely,
[redacted]
I am sorry that your are not having a good experience with your pool liner purchase.I would like to assist in this matter. To help, can you provide me with an order number please? Thanks[redacted]PresidentDiggers Pool Services, Inc.
Thank you for providing the order number. Upon review, I see...
this pool liner was purchased in July of 2016. I am not sure what you mean when you say that the product lasted 2 weeks?Are you trying to make a warranty claim on a liner that was installed in July of 2016?Thanks for your help. I should be able to resolve the issues you are having, and come up with a game plan with more correspondence.
Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: [redacted] / President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
We have resolved this issue with [redacted].
Resolution:
Customer will send back the damaged area and side seam.....and we will...
give a full credit.
Customer can keep the patch / repair kit that we sent.
Upon approval / agreement of this resolution in the Revdex.com portal, and upon reeipt of the seam credits, we will implement a full refund.
Please respond in the Revdex.com system as soon as possible so that we can execute the credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is a step in the right direction and I will cut out a couple different areas so they can clearly see the manufacturers defects in the material I'm talking about with this linerI see no valid reason to try and pick up, wrap and mail this entire liner due to its size and weight that would be utterly ridiculous and expensive to attempt on my part especially with no guarantee of them correcting the problem at this pointBut I will gladly send the piecesLooking forward to hearing back from them but from what I'm seeing not only on here but on the internet in general this is not their first rodeo with this particular problem and seems to the norm rather than the occasional and its "Never" the manufacturers faultOh but guess what They are the manufacturer according to the email I received back from themWe'll see I reserve the right to keep this complaint open until such time some kind of understanding has been agreed upon by both parties
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I am sorry to hear of your circumstance
Although the Terms and Conditions of the sale that were agreed upon as a condition of the
purchase clearly state that when a liner has a defect, we offer replacement only, we will go over and above and offer a return for this productMoreover, I will give you a full credit/refund for the liner and will pay for the shipping to get the product returned to warehouse
If you agree to this, please respond in the affirmative ("YES") within the Revdex.com interface,and then you can contact me through e-mail for the return address and return labelUpon arrival of the return I will credit the credit card that you used for the full amount of $as you have requested
I will wait to hear from you and sorry for any inconvenience
Sincerely,
*** ***
***@aol.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I would like to talk to the customer personally to decide how to proceed with a possible return or warranty (given the Terms and Conditions of
the sale) with respect to the problems they are having
I can be reached at XXX-XXX-XXXX
Monday - Friday 9-Central time
Thanks
*** ***
I am sorry to hear of your situation and the experience you have had.I have read your correspondence and would like to help.Even though it has been passed the day term.....I will bypass the terms.I will send a new tank at no charge, if you pay for the shipping.I will need to know the order number
to help process this.Feel free to contact me at anytime. ThanksDave *** - PresidentDiggers Pool Services, [email protected]
Complaint: ***
I am rejecting this response because: We went to another pool liner business online and ordered a standard beaded liner and it fit with no problems Other sites we looked at have the same liners it was only linerworld that did not fitIt is not a standard bead as they are stating or it would have fit as the other liner did Another company online actually gave us a liner site that showed the dimensions for liners and a standard is what we needed it is what we got from the second place we bought it and it is NOT what we received from linerworld The liner from linerworld was cut in a small spot to try and fit to the bead receiver This business has never thought that it is possible that this liner could have been flawed It also has never told us what they consider dimension wise standard beaded liner
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I am very sorry to hear of your circumstance
All of our liners have a low defect rate, but it seems as though you have had some
bad luck
As per the Terms and Coinditions of the sale, it is past the time frame to return the product, but we do offer a warranty
With the warranty....you would have to send back the product at your expense, and after inspection, you would pay a small fee to replace it
Since you have had so much trouble, here is what I will offer out of our policy range:
1.) You do not have to send anything back
2.) We will replace the liner with a better oneOne of our Premium (American made) liners at no cost (including the extra cost of the better product) and shipping will be at no chargeHere is the link to view the product:
http://www.linerworld.com/store/product.php?productid=822&cat=27&page=
Otherwise, we will have to abide by the Terms and Conditions of the sale
I am sorry for any inconvenience
If this is acceptable, please respond "Accepted" through the Revdex.com interface and I will implement personally
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/09) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I was very sorry to hear of any bad experience that Mrs*** has had with her swimming pool
I have personally talked to
*** and we have resolved this conflict through the telephone
Our pool service company has made an agreement and a contract to service the swimming pool and we have also offered to consult and help in the future if needed
Thanks for the patience and understanding
Sincerely,
*** ***
I am pretty sure this has been reopened.So I researched the order, will
go over the terms of the warranty to resolve the problems that you have had, and am offering options:Option 1: We are willing to let you return the pool liner, and upon inspection, if the liner failed due to manufacturer error, then you will receive a full refund ($229.99)In this case I will send you an RA# to execute this process.Option 2: No return, however we will send you a new pool liner for the cost of the shipping = $65.Please let me know which option is best.You can also contact me directly at my email address:***@diggerspool.comThanks***
Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: *** *** / President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I am sorry to hear of this situation and your circumstanceIt sounds like the package was damaged during the shipping process
I am
going to issue a full credit for the liner
Upon your acceptance of this offer through the Revdex.com portal, I will execute a credit of $
Thanks
Sorry for the inconvience
I am sorry to hear of your frustrationI will gladly try to assist in this matter.Please respond to these questions, and then I will come up with a game plan and/or a resolution.Did you order the wrong thing (size)? What size pool liner did you need?Was the box opened?Thanks for your patience and
help!*** ***PresidentDiggers Pool Services, Inc.***@aol.com***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Tara ***
I am sorry to hear of the bad experience that you are having.Unfortunately pool liners are very vulnerable to poor maintenance, and bad luck.If chlorine damages the liner beyond repair, then it should be replaced at the pool owner's expenseAs per agreed upon in the "Terms and Conditions" of the
sale. Moreover, to show good faith, I am willing to replace the liner at no charge, including the shippingHowever, not willing to pay for any other expenseIf this is acceptable, please let me know.ThanksDave
I am sorry to hear of the problem that you are having with your pool liner.Although, a standard beaded liner is not standard to the measurements you have given, we are still willing to help.You can return this item: & upon inspection, if the liner is in the same condition and not damaged, then
we will offer a full refund.Upon acceptance, I will send you a Return Authorization # to execute the process.Thank you for your patience.***
I am sorry to hear about a bad experience with this productI am going to try and assist in this matter
Please send the product back to my office, along with a copy of the manufacturer's warranty, and your order number
As per our policy: "We have the right to ask for the return of a
product, shipping prepaid by the buyer before a successful claim can be processed."
Upon inspection, I will see if I can do better than the pro rated portion of the warranty
Our office address:
Diggers Pool Services, Inc
ATTN: *** *** - SPECIAL CLAIM
S Kostner Ave / Unit D
Crestwood, IL
Thanks for your time
*** ***
President / Diggers
[email protected]
708-560-
Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: [redacted] / President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
I am sorry to hear that you are not satisfied.
To assist in the matter, I will need the name the order was placed under, the order...
number, and a copy of the order/invoice/receipt.
Thanks
[redacted]
I am sorry to hear about this situation.I think it is fair to give you your money back.If this is acceptable to resolve the matter, please let me know though e-mail, and I will process a credit for the pool liner.Please leave the best contact number and order number in this e-mail...
correspondence. Thanks[redacted] / President[redacted]@aol.com
Complaint: [redacted]
I am rejecting this response because: After being told by the female that refused to give her name that the business was closed and the company that bought it was not accepting any of the warranties from sold products and then being told by the man that said he was the owner that he doesn't give a f... about it. And Obviously we are the ones that don't know how to install and it's our fault anyway, I had a local repair company fix the seized up motor. I don't want the owner touching this one now that it works. I will just continue to handle it myself and never purchase from him again and I will also be certain to spread the word of his poor business activities. I certainly appreciate the Revdex.com getting involved but this guy has already shown us how he operates and I'm not interested in dealing with that kind of business or individual.Have a blessed day.
Sincerely,
[redacted]
I am sorry that your are not having a good experience with your pool liner purchase.I would like to assist in this matter. To help, can you provide me with an order number please? Thanks[redacted]PresidentDiggers Pool Services, Inc.
Thank you for providing the order number. Upon review, I see...
this pool liner was purchased in July of 2016. I am not sure what you mean when you say that the product lasted 2 weeks?Are you trying to make a warranty claim on a liner that was installed in July of 2016?Thanks for your help. I should be able to resolve the issues you are having, and come up with a game plan with more correspondence.
Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: [redacted] / President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
We have resolved this issue with [redacted].
Resolution:
Customer will send back the damaged area and side seam.....and we will...
give a full credit.
Customer can keep the patch / repair kit that we sent.
Upon approval / agreement of this resolution in the Revdex.com portal, and upon reeipt of the seam credits, we will implement a full refund.
Please respond in the Revdex.com system as soon as possible so that we can execute the credit.