Diggers Pool Services

I am sorry to hear about your experienceI will try to assist in this matter.First, what is you name, order number, and best phone number to be reached at.ThanksDave [redacted] President / Diggers Pool Services, Inc

Revdex.com:After correspondence with [redacted] through email, he has stated that he will refund $by check after viewing the pictures I provided him I Also provided you with the email correspondence with [redacted] for your records and proof of the decision agreed upon between both partiesSo what I am accepting is a full refund of $by check that [redacted] will mail to: [redacted] *** [redacted] ** ***

Complaint: [redacted] I am rejecting this response because: After being told by the female that refused to give her name that the business was closed and the company that bought it was not accepting any of the warranties from sold products and then being told by the man that said he was the owner that he doesn't give a fabout itAnd Obviously we are the ones that don't know how to install and it's our fault anyway, I had a local repair company fix the seized up motorI don't want the owner touching this one now that it worksI will just continue to handle it myself and never purchase from him again and I will also be certain to spread the word of his poor business activitiesI certainly appreciate the Revdex.com getting involved but this guy has already shown us how he operates and I'm not interested in dealing with that kind of business or individual.Have a blessed day Sincerely, [redacted]

I am sorry to hear of the issues and experience that you are having and will gladly assist in this matter.Can you please provide me with the original order number so that I can help to resolve this matter?Thanks you kindly.***

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I am sorry for any misunderstanding After reading through all of the correspondence and emails with your purchase: If your installer says that the product was not meant to be installed into your poolIt is his fault that he went ahead with the installationHe did not start and then recind his decision shortl y thereafter, instead he pushed forward with something that he thought was not going to workThe burden of that decision falls upon him and subsequently on the general contractor (or the consumer)As a condition of this purchase these fundamental terms were agreed upon in the Terms and Conditions of the sale All that said, I will still allow the return of the pool linerIf the liner is clean, folded, and not damaged (or reusable) I will give a full refundRA# for this return will be [redacted] Please make sure that the RA# is written on the boxUpon receipt and inspection, you will be granted a full refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Business still fails to see the original problemThe liner sold by the Diggers online site clearly states the liner will work with my poolMy contractor installed the liner per the instructions provided with productMy contractor also used bead lock as recommended by Diggers websiteIt was only after the installation did my installer express doubts about the linerWater was later added to the pool and the liner failed to support the weight of the waterAll sides of the liner collapsed and I lost the first load of waterAs I previously stated, I relied on the online information provided by Diggers pool service when purchasing the linerAs such Diggers pool service should accept responsibility for the failure as the website was a best misleading when using the information to purchase the liner Diggers still attempts to blame the installer and refuses to acknowledge the information contained on the website is at best inaccurateDiggers originally stated in communications the installer should have followed the directionsNow Diggers is stating the installer should not have installed the liner if he believed the would not workDiggers is still demonstrating its inability to accept any responsibility for the issue at hand as its website is misleading at best when ordering a linerIts also distressing to have to contact the Revdex.com to get the company to somewhat acknowledge the liner failure only to watch them continue to blame the installerIf Diggers is so confident in its product, they are more than welcome to come and install the liner As stated in my previous complaint, the liner collapsed when water was addedI cannot guarantee the liner is in usable condition as it collapsed under the weight of the waterThe water weigh pulled the liner down while it was secured with beadlockI cannot guarantee the liner seams or any other part of the liner was not damaged when the liner failedAs such, I do not believe it is reasonable to condition the refund on the returned liner's ability to pass inspection when the liner failed to perform as advertised Based on the Digger response, it is their intention to attempt to resell a returned liner to another customer when they we informed Diggers the liner failed to perform as advertisedAs a consumer, I find this to be unethical and a questionable decision at best I will again request Diggers Pool Service provide a full unconditional refund for the item as it failed to perform as advertisedI do not think it is appropriate to make a refund conditional on an inspection when they are fully aware of the liner failureI would like Diggers Pool Service to provide prepaid shipping for the items returnI do not believe it is appropriate to expect the customer to pay for return shipping and hope for a refund of the shipping Final Consumer Response / [redacted] (4200, 11, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to Linerworld's response dated 6/9/ 1) "The liner sold by the Diggers online site clearly states the liner will work with my pool." Not sure where our website clearly states this Response: On your website the customer clicks a link titled "Order a Pool Liner" The customer then clicks on the required liner based on the picture providedIn addition, your website also includes a link titled "Swimming Pool Information"Under this section you included a article, with pictures, that clearly explains the difference between the overlap liner and the beaded linerI order the liner in question using this informationThis information clearly identifies the appropriate liner for my poolThe point of contention is the liner you sent clearly will not work with a pool requiring a beaded linerThis became evident win the liner collapsed after less than a foot of water was put in the poolAs previously stated, the liner was installed per the directions, In addition, liner lock was used as part of the installation processThe liner you shipper failed to perform as intended 2) The customer has agreed to the Terms and Conditions of the SaleOf which state the burden falls upon the buyer for "fitness of purpose." Response: I could agree with this statement if your organization provided a liner to work with my applicationYou failed to achieve this as the liner you provided failedDetermining fitness of purpose would require the liner to be installedThis was accomplished as it was installed and failedI believe the "fitness of purpose has been met as it is clearly evident the liner failed to perform as advertisedItem of your terms and conditions also state it is your policy to solve complaints quickly and easilyYou failed in this area as I was advised there was nothing you could do when the problem was first presentedYour organization recommended I sell it on [redacted] Subsequent emails further stated there was nothing you could or would doI also received anonymous emails blaming the installer and myselfThe anonymous emails were also rude and insultingI do not believe the terms and conditions can be considered valid as your organization failed to provide a functioning liner and your organization decided to eliminate Item #when you failed to solve the problem quickly and easilyFurthermore, if you firmly believed in Item #of your terms and conditions, I would not need the Revdex.com to assist in resolving this issue 3) This liner was also installed incorrectly and not per the included instructionsResponse: Your statement cannot be supported by factYou did not witness the installationSo stating this as fact is a misleading and unfoundedThe liner was installed per the instructions as I witnessed the installationI also saw the end result as the liner failed to support the weight of six to eight inches of waterMy installer obtained the correct liner for my pool, installed it with no problem, and it currently is supporting the weight of the waterSo stating my contractor did not know how to install a liner is flat out wrongMy contractor is quite capable when installing a liner designed to work with a beaded installation 4)Moreover, the liner still comes with a warrantyWe will be glad to honor the warranty with respect to the Terms of the Warranty Response: This is the first I have heard of resolving this through the use of the warrantyYour firm has denied every request for a refundYou have suggested reselling the liner on [redacted] as there was nothing you could do and a suggestion was made to return the liner at my expense so you could examine and resell to someone elseIf you could resell it you would grant the refundI explained this was unacceptable as I could not guarantee the liner was not damaged when it collapsed under weightNow, you want me to hope for a refund using someone's warrantyI do not find this acceptable as there is no guarantee the warranty claim would be honored As stated on numerous occasion, I want a full refundI will return the liner at your expense and you agree to accept the liner without conditionsThis will require you to send me a prepaid shipping label for returnOnce agreed too, I will return the liner and you can seek to recoup your costs through the warranty processI believe this is a fair resolution as I have already lost $dollars in water when your liner failed to perform as intendedI could not use my pool over the Memorial Day weekend as I did not have a operational poolI have been inconvenienced through this whole process and feel my request is only fair Final Business Response / [redacted] (4000, 15, 2015/06/29) */ This customer has responded with a rebuttal that uses loose logic and assumption at bestMoreover, he has not followed the instructions for installationAnd lastly, I have offered to warranty the products, as per the Terms of the Sale and The Terms of the Warranty responses ago he uses language that says our website "states" that this liner is for his pool He has provided no information whatsoever that shows that the website "states" thisHe does use assumptioon and a trail of logic that hints at his point, but does not show his point In fact, this customer (as a condition to the sale) agreed to the Terms and Conditions, of which state: SELLER PROVIDES NO ......WARRANTIES OF MERCHANTABILITY AND WARRANTIES FOR FITNESS FOR PURPOSE Also, the customer (or someone that he hired) has installed the product incorrectly It is past the date for return, however, we will honor the (limited) warranty Thanks And have a nice day

Initial Business Response / [redacted] (1000, 5, 2015/06/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I am very sorry to hear of your situation Defects are clearly a part of installing a pool liner and part of the agreed upon Terms and Conditions of the saleThe customers is responsible for water loss and consequntal damages, however, we will be glad to give a full refund for the purchase Upon acceptance of this resolution in the Revdex.com portal, I will implement the FULL credit personally Thank you [redacted] President Diggers Pool Services, Inc [redacted] @aol.com

Thank you for providing the order numberUpon review, I see this pool liner was purchased in July of I am not sure what you mean when you say that the product lasted weeks?Are you trying to make a warranty claim on a liner that was installed in July of 2016?Thanks for your helpI should be able to resolve the issues you are having, and come up with a game plan with more correspondence

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Contact Name and Title: [redacted] / President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I am sorry for any inconvenience I do undrestand the frustration that a defect causes I am going to offer you a full refund for the entire cost of the liner If you agree to this through the Revdex.com portal, I will implement a total credit of $ Thanks Dave [redacted] @aol.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 17, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I am sorry that the refund was not given I was waiting for an acceptance but never got the message through the Revdex.com system I do see: (The consumer indicated he/she ACCEPTED the response from the business.) I will have my office implement / execute a credit in the amount of $asap Thanks again for your patience Dave [redacted] Final Consumer Response / [redacted] (2000, 21, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Make sure he receives the Revdex.com response so my money is refundedThanks for your assistance ***

I am sorry to hear about this situation.I think it is fair to give you your money back.If this is acceptable to resolve the matter, please let me know though e-mail, and I will process a credit for the pool liner.Please leave the best contact number and order number in this e-mail correspondenceThanks [redacted] / President [redacted] @aol.com

Complaint: [redacted] I am rejecting this response because: The liner was in the same box it was received in until April 22nd of The purchase was made in July but the liner wasn't installed until April, two weeks after it was installed the liner ripped by sheer weight of the waterThere has yet to be a single person in the poolMy contactor can verify that the liner was opened brand new from the boxThat sir is two weeks worth of use, and to be perfectly frank, if you're suggesting that even if the liner had been installed directly after purchase that your "warranty" for less than one year is a coupon? Hardly what you advertise on your websiteThat having been said, the liner was in fact only installed for two weeks before the seam (a manufacturer defect) ripped from sheer water weightSo, what I am suggesting is that I would like a refund for a defective product that has cost me far more than its value in the cost of water, chemicals, installation and a deck project that is now on hold Sincerely, [redacted]