Digi Plus Inc

To whom it may concern,I am responding to the complaint ID # ***The customer, complained here to us, bought the dryer with a few other appliances on 8/**/And he asked us to deliver them on 9/**/We had delivered all of them on 9/**/as scheduledOn 10/**/2016, the customer
called us to complained the dryer is not working, so right away, we e-mailed *** customer support and reported the customer’s problem to the *** customer support and they said that a *** service provider will call to the customer to diagnose or for service schedule, as ***’s customer support policyWe called the customer and told him that a *** service provider will call you to take care of the problemOn 10/**/2016, the customer called us again to complain he didn’t receive any phone callAnd we checked out and found out the customer’s service schedule was set on 10/**/On 10/**/2016, the service provider came to customer’s house to check the customer’s dryer and found a dryer’s gas valve pa rt problemAnd the service provider said to the customer he will be back with the gas valve part because he had to order the partOn 10/**/2016, the service provider called customer to said that he got the part and come to customer’s house to fix the dryer , but the customer refused to fix the dryerSince then, the customer asked us to replace the dryer with another new oneSo, we have tried our best to persuade the *** sales representative for us to replace the dryer for the customerBut, the *** sales representative said that’s not their customer service policyHe said “the customer has to get the service first and the dryer will be exchanged to new one only in case that the service provider couldn’t fix itI wish I can exchange or refund in any case for our customers as per any customer’s request, but I don’t have such enough power to force the vendors or manufacturer to return or exchange whatever I want to, like *** or *** *** and so onI am a local small home appliance storeThe customer had clearly acknowledged our store policy ( Return & Exchange Policy) when he purchase those home appliances from usOur store return and exchange policy is (seven) days from the date of purchaseCustomer can return and/or exchange things within (seven) daysThe store policy is clearly on the invoice and on the top front of cash counter and right on the front of cash counterAnd moreover, the customer had already charged back to us for $of *** he usedWe already got the $chargeback notice from ***Anyhow, the service provider told us the dryer will be perfectly okay only if they replace a small partThe customer should give them to fix the dryerThey are ready to service the customer’s dryer when the customer let them do their jobThank you.** ***

To whom it may concern,
Unicode", sans-serif;">I am responding to the complaint ID # [redacted]The customer, complained here to us, bought the dryer with a few other appliances on 8/**/2016. And he asked us to deliver them on 9/**/2016. We had delivered all of them on 9/**/2016 as scheduled. On 10/**/2016, the customer called us to complained the dryer is not working, so right away, we e-mailed [redacted] customer support and reported the customer’s problem to the [redacted] customer support and they said that a [redacted] service provider will call to the customer to diagnose or for service schedule, as [redacted]’s customer support policy. We called the customer and told him that a [redacted] service provider will call you to take care of the problem. On 10/**/2016, the customer called us again to complain he didn’t receive any phone call. And we checked out and found out the customer’s service schedule was set on 10/**/2016. On 10/**/2016, the service provider came to customer’s house to check the customer’s dryer and found a dryer’s gas valve pa rt problem. And the service provider said to the customer he will be back with the gas valve part because he had to order the part. On 10/**/2016, the service provider called customer to said that he got the part and come to customer’s house to fix the dryer , but the customer refused to fix the dryer. Since then, the customer asked us to replace the dryer with another new one. So, we have tried our best to persuade the [redacted] sales representative for us to replace the dryer for the customer. But, the [redacted] sales representative said that’s not their customer service policy. He said “the customer has to get the service first and the dryer will be exchanged to new one only in case that the service provider couldn’t fix it. I wish I can exchange or refund in any case for our customers as per any customer’s request, but I don’t have such enough power to force the vendors or manufacturer to return or exchange whatever I want to, like [redacted] or [redacted] and so on. I am a local small home appliance store. The customer had clearly acknowledged our store policy ( Return & Exchange Policy) when he purchase those home appliances from us. Our store return and exchange policy is 7 (seven) days from the date of purchase. Customer can return and/or exchange things within 7 (seven) days. The store policy is clearly on the invoice and on the top front of cash counter and right on the front of cash counter. And moreover, the customer had already charged back to us for $1000.00 of [redacted] he used. We already got the $1000.00 chargeback notice from [redacted]. Anyhow, the service provider told us the dryer will be perfectly okay only if they replace a small part. The customer should give them to fix the dryer. They are ready to service the customer’s dryer when the customer let them do their job. Thank you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I bought a new dryer from Digi Plus, not a defective machine. The supplier should deliver a brand new machine to me.  The machine is still in the original condition put in the corner room for anyone's inspection (I did not use any more) . I am forced to use old dryer to do dry job. I want they exchange a new machine.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I bought a new dryer from Digi Plus, not a defective machine. The supplier should deliver a brand new machine to me.  The machine is still in the original condition put in the corner room for anyone's inspection (I did not use any more) . I am forced to use old dryer to do dry job. I want they exchange a new machine.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]