Digi Resources LLC

Customer has been contacted via phone and we have provided her a complete refund for this pre ordered item.Best regards,AngelaDigitalgiftstore.comCustomer service

The customer *** *** ordered a Pelican Bay NauticalGifts WL-Inch Wooden Lighthouse On 9/10/14. Order was processed as placed and shipped to the customerverified billing addressThe tracking was sent to the customers email on file. The customer emailed on September 18, stating
that the itemwas the incorrect color having ordered a navy blue not black. We responded to the customer email thatthe item ordered was the black and at no place on our site or in the itemsdescription does this item state it is blue or is available in blue We provided a picture as shown on thewebpage showing this item is blackWe did ask her to verify if the item wasthe correct item number as ordered WL-035. Customer sent a second email not in response to the first email,restating her original emailWe again advised that the color black wasordered. In further emails thecustomer stated she had received the correct item number but she ordered blue.We again advised that we do not offer blue only the black shownBut she waswelcome to return the item if it did not suite following our return polices asshown on our site. Customer choseto return the item and shipped the item back to the manufacture for refundCustomerthen disputed transaction after agreeing to return and returning the item. For disputing the transaction, a dispute fee of $hasbeen assessed and turned over to collections per our store policies. Disputing a charge on an open order,while credit is pending is a hostile action against our company. Further, the amount of the chargebackthat Visa/MC did not reverse, was also submitted to the outside collectionagency, including a 100% collection fee. We confirmed return of the order with the manufacturer andissued a refund per our store policies to the customer’s credit card. The manufacturer confirmed the productis not defective. Pleasenote we have previously issued credit of $50.61. This is a non-defective return and per our published onlinepolicies, a 25% restock fee applies and original shipping is deducted from thecredit. Acceptance of our storeterms and return policy via the mandatory checkbox, as required at checkout ison file. At this time, the debt of restock fee ($47.95), includingthe 100% collection (additional $47.95) fee and the $chargeback fee isstill owing and will remain at the outside collection agency until paid infull. As a one time offer to resolve this complaint, we will offerto reduce this debt by $to settle the complaint amicablyNo further offerwill be available and will be our one time response to resolving this complaintthrough this offer. As part of this agreement, we also ask that Ms ***, notshop at any of our family of online stores due to her fraudulent use of theCredit Card Chargeback feature that was used inappropriately and unethically Sincerely, Woody H***Manager LLCDigi Resources LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

DigitalGiftStore.com does have a $order cancel fee once an order is placed as accepted by the mandatory checkbox at checkout The customer elected to dispute the transaction with their credit card company in violation of our store policies and the contract accepted at checkout
Two
fees are due at this time A $order cancellation fee and the $credit card dispute fee as stated in our termsCurrently, the credit card company is reviewing our appeal and if not reversed, the additional fee will be submitted to our collection agency
This client should also not be allowed to possess credit cards as he uses them fraudulently, using them to dictate his own purchasing guidelines regardless of what industry standard terms he agreed to We will now be filing a fraud complaint
To avoid a fraud complaint, and to resolve this complaint amicably, we will reduce the amount owing at collections to $The credit card dispute must end and the collection agency settled

Complaint: ***I am rejecting this response because: These people are scam artists! They NEVER pick up the phone OR return voice mailsThey simply hide behind a "policy"They gave me the OPTION to pay the $OR take the productI told them I would take the product, and they decided to change their mindsStop hiding behind behind emails and call meThey sent this to a collection agency? And are threatening to take another fee to the collection agency? This shows the vindictive nature of Denise and AngelaThese people have no business sense, and could not case less about doing the right thingHere is Angela's email giving me the option:
August 4, 10:25am
We can ship the order as placed or we can cancel less the cancelation fee as per our terms and conditions for site use
Please let us know who you would like to proceed
Best regards,
Customer service
Then I tell her to ship me the item, to which she responds with:
Hello,
As your emailed request this order was already canceled and the credit was processedWe cannot re-open the order after it has been credited back to the card
Regards,
Customer service
THIS is exactly why the credit card company sided with meYou hide behind an unfair policy while contradicting yourself IN WRITING. I dare you to call me to discuss thisYou have no characterI swear to God I will sue you and make you fly down here to defend you "Policy" in courtI have plenty of money to spend on people like you to make sure you don't scam other peopleSincerely,*** ***

Dear Revdex.com, 
Our policy is industry standard and fair.  The customer would like to write his own terms after accepting terms at checkout and placing an order.  We have previously made an offer to settle the claim by reducing the amount owing at the collection agency.  This is our offer. Thank you!

Complaint: [redacted]I am rejecting this response because:  I want this removed from my credit reportSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I am attaching the photo of the lighthouse pictured and the description, there is no color stated in the listing.  This light house is available in navy, green, red, and black.  I was not aware it was available in black and assumed this listing was for a navy one.  The description does not state a color.I filed a dispute with my credit card company after I was told the item was not available in any other color and I would not only be subject to return shipping of $30 but also a 25% restocking fee.  I felt these charges were out of line considering their listing was unclear.  I was disputing the restocking fee.  Please remember I am looking at $60 in shipping at this point, a restocking 25% fee and no merchandise to show for it.  This was quite expensive.After I filed the dispute Digisales contacted me stating the item was in fact available in blue and if I exchangeed, I would not be subject to the restocking fee.  I found this to also be listed on their website later.  I assumed they were offering this because of my dispute.    I agreed to the exchange PRIOR to returning the incorrect item.  I was told to include the new order number with my return, and on the new order refer to the return.  Cross referencing both items to avoid the restocking fee.   I had to pur[redacted] the new item at my cost, return the incorrect item at my cost, and wait for the refund.  My credit card company rejected their refund  credit $50.71 on my $98 order.I am attaching a copy of the listing I ordered from.  I am also attaching copies of correspondence where they contacted me stating it was not  available in blue and then again that was available, and an exchange will avoid the restocking fee.  Also attached is our agreement to exchange.  I would have attached the return details, however, I have used all the attachment options.I finally opted for a smaller lighthouse to reduce the shipping cost and placed the new order.  [redacted], my credit card company investigated in full and reimbursed me for all of the first order.  I was still out the return shipping of $31 and the exchange order of $47.55.  I have well overpaid for this item.  To date taking into account my credit card company issued me a credit for the first order, I have currently spent $78.55 for a $32.95 lght house.  Digisales wants another $100 from me?  This is ridiculous.  How is it they have the right to ruin my credit over this?  Further I disputed this charge in a timely manner and heard nothing else from them.  Yet it shows up on my credit report.  They do not have to request I do not order from them again, I WILL NOT order from them again.  Further, I am much more careful about all orders I place.  Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED  BY Revdex.com[redacted]

Hi, she received the product as described.  We have offered $10 reduction in debt owed due to the chargeback fee, restock and original shipping.  This is our offer to resolve the Revdex.com complaint.  This is our final offer and final response.  If this is not accepted, this offer will not be applied.

Customer has been contacted via phone and we have provided her a complete refund for this pre ordered item.Best regards,AngelaDigitalgiftstore.comCustomer service

Here is the tracking for the pack [redacted] sorry for the delay from the manufacture.

Complaint: [redacted]I am rejecting this response because: This was your response on August 4, 10:25am:
 
We can ship the order as placed or we can cancel less the cancelation fee as per our terms and conditions for site use.
Please let us know who you would like to proceed.
Best regards,
Customer service
 
 
You gave me the OPTION. What part of this aren't you understanding? I replied to this email telling you to go ahead and send me the item. Then you responded with:
 
Hello,
As your emailed request this order was already canceled and the credit was processed. We cannot re-open the order after it has been credited back to the card.
Regards,
Customer service
 
Tell me how you are not at fault?? I tried cancelling the order MINUTES after placing it and here we are weeks later with all of this? You give me the option then turn around and change your mind?? You never returned a phone call either. You hide behind a "policy" and stick it to your customers instead of doing the right thing. Even store credit, anything. but you have decided that it is good business to threaten customers with collections? Unreal. [redacted]