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DIGITAL DRAWING & DESIGN INC

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DIGITAL DRAWING & DESIGN INC Reviews (1)

This is S*** ***; I received your message and am
available to answer your questions.
First, my apologies for the belated response, I was out of the office
last week and as I take customer concerns very seriously am the primary point
of contact for any inquiries with
the Revdex.com
I reviewed the charges, inspection report and move out
photos for your apartment at Picasso Road.
I would like to understand your specific concerns and feel that it would
be beneficial for the two of us to meet.
I’m available any day this week or next and can be available after
business/school hours if needed. My
direct line at the office is ###-###-#### and my email address is
***@rlwa.com
Please note that while
we request that disputes are filed within two weeks of the date they are
received we regularly receive and answer disputes many months after people
vacate We understand that it takes
time to receive the move out packet and for roommates to discuss the deposit reconciliation
The move out packet that we send via mail contains the move
out inspection report, invoices from the vendors that performed work in the
apartment and a breakdown of the costs attributed to the former resident and
the property owner We are happy to
send a new packet if this packet is not received. However, we do ask that folks wait for the
packet to come via the mail otherwise we would be inundated with requests to
receive what would end up being duplicate information
Lastly, I was concerned about and checked on your mail key
issues. I see in our maintenance log
that you contacted us on July 13th at 10:28am to report that your
mail key was not working. Dwight, one
of our maintenance techs responded and new lock was installed by 1:the same
day. While I can understand the
frustration with receiving a non-working key at the time you moved in I feel
that once reported we handled the situation as expediently as possible.
J***, I look forward to an opportunity to speak with you
to resolve your concerns
My best,
S***

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