Digital Entertainment Content Ecosystem (DECE), LLC

Revdex.com: FINALLY, after days, jumping thru a lot of hoops, and contacting the Revdex.com, I think this issue is resolved Customer service from the UltraViolet Customer Care Team leaves a lot to be desired and shows much room for improvementFor a start, they should try reading their own trouble tickets and the customer's emails I have reviewed the response made by the UltraViolet Customer Care Team in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We apologize for the lack of status updates on this matter and have corrected internal processes to ensure that such delays are avoided in the futureWe are currently working more closely with FandangoNow to investigate this issue and, subject to purchase confirmation, we will ensure that the movie “Sing” appears in your UltraViolet Library? When this issue is resolved, an update will be provided here and you will receive confirmation from UltraViolet Customer CareWe appreciate your patience and apologize once again for the inconvenience you have experienced so far

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Addressing [redacted] 's concerns point-by-point The account in question was not "hacked"A "hack would mean someone broke into his account by guessing his password [redacted] otherwise bypassing [redacted] password [redacted] nefariouslyIn this case [redacted] willingly shared his UltraViolet account credentials with others and that resulted in one of those with whom he shared his credentials taking over the accountSee his admission of such in the 3rd paragraph of his posting on this forum: http://forum.blu-ray.com/showthread.php?p=XXXXXXXX , where he clearly states "I gave my UV info to people here..." and "I've given my account info to people who have done D2D and proxied on my behalf.." For clarity, "D2D" refers to a disc-to-digital transaction where the owner of a physical disc (Blu-ray or DVD) can create a digital right and insert it into an UltraViolet accountIn order to do this the user must have the UltraViolet account username and password The UltraViolet Terms of Use, agreed to by [redacted] when he created his UltraViolet account, clearly state the requirement for a user to maintain the security and confidentiality of their account passwordThey also state the potential consequences of sharing such, which could include the other user(s) changing the account password [redacted] otherwise blocking the initial user's access to the account and all content within [redacted] did provide a list of the titles he claims were his however the screen shot he provided does not constitute proof of ownership [redacted] has violated the agreTerms of Use, full-stopDespite that, we are currently working with him as well as the current account owner to resolve thisThe possible outcomes are 1) The current owner is either non-responsive to our inquiry or fails to make a valid claim to the accountThis will enable to reinstate [redacted] 's sole access2) The current owner makes claim to the account and we determine that claim is validThis means that account belongs solely to that user and [redacted] will have no access3) There is no clear path after our investigationThis will result in our taking over of the account and granting content access to both partiesThis means each party will have their own user account within the parent/master accountBoth parties will be able to view any/all content within but will not be able to modify the master account in any wayWhile we investigate, both parties have been temporarily granted access to the account (per #above)

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ The UltraViolet user associated with [redacted] 's email address was a "Standard Access User" in an UltraViolet accountThe "Full Access User" in that same account (someone using the name [redacted] and an email address different from the one provided by [redacted] ) removed [redacted] 's access from the accountPer the Terms of Use accepted by the initial creator of this account, the Full Access User can make any changes to other users within the account without their permissionThe Full Access User controls the account and owns the UltraViolet rights associate with the content We'd be happy to reopen an investigation if [redacted] has any new information for usAt this point however, the Full Access User is the only one who can grant anyone access to that UltraViolet account