Digital Federal Credit Union

The member has called in since filing this complaint and was informed that a letter has been sent to the address on file with information regarding their membershipThank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***. I have not received any letters from them and until then I will not accept them saying they'll try to get more info when they haven't yetThus please keep this case open as I've received no contact yet.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
GOOD *** *** *** YOU GUYS ARE MNS - A MONTH TO CREATE A STUPID SAVINGS ACCOUNT ?NOOOOOOOOOOOOOOOO the matter is NOT resolved You need to make visible the new savings account acreated under my personal membership number the same way as the checking and main savings accountRegards,
*** ***

We have been speaking to the member in regards to his request and explained to him that a *** does not mean that DCU no longer has interest in the propertyOur lien remains intact and the *** was sent in accordance with the *** guidelinesWe also informed him that at this time, DCU will
not be releasing the lien on the property as there is an outstanding loss to the credit union. We are certainly open to discussing alternative options with Mr***, such as a Settlement or Short Sale, and have sent him the paperwork that needs to be completed in order to be considered for one of those optionsWe will continue to communicate directly with Mr*** in an attempt to resolve this matter Please let me know if you need anything else

Good morning, While it is true that you paid over $in interest on her Solar Loan during 2016, we do not send forms for Solar LoansWe confirmed with our Solar Team Leader and specialist that we do not need to send forms for Solar LoansThis form is only required to be sent
if an individual accrues more than $of interest on their Mortgage Loan which this is not We are sorry for any confusion regarding this. However, we are unable to offer tax advice regarding your situation and suggest you speak with a tax advisor regarding any questions of interest accrued on these loans and subsequent effect on your taxes. Thank you

Dear Mr ***, We are sorry to hear about being a victim of ID theft. In order to have the inquiries removed, we will need to conduct a formal investigation into your ID theft. In order for us to proceed, please see next steps on attached letter. Please provide the
requested information in the letter in order to proceed with a formal investigation. Once the letter and requested information is received DCU can move forward with your request. Thank you,***Risk Management Assistant Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.I originally stated that I believed DFCU had frozen my account because they thought I was engaging in high-risk activity and wanted to make sure that they didn't lose any money if my deposits bounced, by placing illegal holds on the checksAfter speaking with the branch manager, it seems that the source of the issue was a simple electronic error that was made when I made my depositMy account was blocked from making deposits during an audit-type review of my business, because my account is still fairly newThe decision to review my account was apparently made at the exact moment I was depositing several thousand dollars in money ordersThis resulted in the money orders not posting to my account at all, until I went to the branch a week later and repeatedly insisted that they had lost my moneyThe branch manager was skeptical, but she eventually reviewed DFCU's records at my insistence and found the missing deposits.I think DFCU is a very good bankI have never banked with any other financial institution that allows me to E-deposit thousands of dollars in money orders daily and makes the deposit available to me within one or two business hoursWhat happened with my deposits at DFCU ended up being the result of an electronic error, and not any willful misconduct on the part of DFCU.Honestly, after how seriously I overreacted to this problem initially, I feel blessed that DFCU has chosen to continue doing business with me
Regards,
*** *** ?*** ***?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedA rate reduction would be appreciated as well due to the circumstances.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com, My complaint through you people seems to have gotten DCU to look at how stupid they are I have received a call saying that they have dropped the charges for the insurance and Thursday all should be back to normal. Thanks for your help

Dear Ms***, Thank you for writing to us regarding your experience. We have been in communication with the *** VP to rectify the situation. As the funds have been received, and loans have been paid off by *** and their VP accepted fault for the payment issue, DCU has
request the credit bureaus to remove the negative payment from your credit report. Please allow 7-business days for ***, ***, and *** to process the updatesRegarding the experience of the loan’s origination, we are reviewing the process internally with our consumer loan’s department to ensure all processes and procedures were followed by DCU, and our solar power providers. Thank you, DCU

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have submitted documents to DCU showing DCU used CMG to wire the funds to China without any currency exchange performed but just taking out $from my wire amount.
Regards,
*** ***

As noted in our original response, we have not completed our investigation

Hello, We have attempted to contact the member at the extension listed (***) multiple times with no follow up response. We left two messages at the listed extension on 12/8/2015. The final attempt to reach this member was 12/at 4:25pm. Upon calling this number we receive the following prompt:"You have reached *** *** ***. Please enter your parties extension." Then followed with, "Please state your name." It then directs you to 'press to leave a message for the *** *** at the beep.' We followed this prompt as this was the extension listed, and left the messages. There was never a return call. The following day, on 12/9/15, we have record of you calling our information center regarding an online deposit. However, you never asked to be transferred to, or speak with the Online Support department handling the complaint. At this time, we've done everything in our disposal to reach this member with no return call. Regards,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I'm sorry that it was necessary to file a complaint to get this resolved
Regards,
*** ***

Dear Mr***, Per the conversation with ***, this access was requested and processed yesterdayIt days take business day for the changed to reflect in your Online Banking. As of today, should you log into your personal membership online, you should see the new Saccount listed. DCU has confirmed the account access was correctly established and currently viewable. Thank you, ***

Revdex.com:My name is *** ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

DCU will contact this member to get clarification on complaint and address concerns member has

Hello,DCU Information Center Assistant Manager *** ***, spoke with you on Friday 4/regarding this complaint. Based on the conversation, we believe the matter to be closed. We apologize for any issues and thank you for being a loyal DCU member.Thank you,DCU Team

Revdex.com:April's payment was made on May 9th Saturday before 2pmI was told by the customer service agent "You just made it in the nice of time the very last day your payment was due" Anything over days is considered lateI was assured thatAnd legally you have exactly days to make your payment before it is lateAprils payment was not late at allAnd you need to update my credit report asap and send me a letter of those changes for my mortgage lenderIf you do notI will take this further
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Regards,
*** ***