Digital Gadgets, LLC

I don’t believe this was handled by Digital Gadgets According to the complaint, It was assigned a Case# [redacted] (which we don’t assign case numbers to customer service calls), customer is stating that customer service charged her $for support, and the support rep’s name is [redacted] We don’t charge for support nor do we have a way of taking a payment from a customerWe also don’t have an employee by that name I checked my logs and I don’t see that name or number ever reaching out to Digital Gadgets for assistance What I can confirm is that we did ship her order on 09/24/ Maybe she contacted somebody else but it definitely wasn’t Digital Gadgets

I hope this email finds you well.[redacted] contacted Digital Gadgets on 9/9/14 and I personally spoke with [redacted] on the phone after my customer service rep, as she requested her issue to be escalated to management.
 
Here are the notes I have from this...

case:
 
[redacted] first stated that she had purchased the Keyboard and that it was no longer holding a charge. She indicated that the red light that indicates charging would come on and then go out. I asked if she was sure the item was plugged in fully as this sounds like a loose connection. She says that the she double checked and that it was fully plugged in. I said, that she can get an exchange item if she has a valid Proof of Purchase that shows she obtained this item in the past year. We have a limited Warranty on these devices and covers for a year with proof of purchase. She then stated it was a gift and not a purchase. I asked if she has the gift receipt or regular receipt for the item. Customer stated no. I asked if she could contact the person that gave her the gift and see if they can obtain the Proof of Purchase. She stated, she will not contact them as she believes she shouldn’t have to. She says she has the original box and I informed her that the original box doesn’t have any markings on it that would indicate the time period whereby this items Warranty started. I informed her that we have a limited warranty on this item and is only good for 1 year from the date of purchase and a Proof of Purchase is needed to prove that information. If she can’t obtain a receipt, then there isn’t much Digital Gadgets can do besides direct the customer back to the store where they obtained the device and process an exchange or refund there.  Customer refused to go to the store and demanded that I help her or she will contact the Revdex.com and blast my company on the web. I stated, that is her option but Digital Gadgets is willing to exchange the item for free but we can’t if we don’t have a Proof of Purchase. Customer then hung up the phone.
 
I obtained the copy of the Revdex.com complaint today. What I find interesting is the exact date of purchase and the purchase amount is known but customer but unwilling to provide a receipt.
 
Again, Digital Gadgets will gladly replace the unit with same model, free of charge, if the customer can obtain a valid Proof of Purchase that confirms she is within the 1 year warranty period.

I don’t believe this was handled by Digital Gadgets.
 
According to the complaint, It was assigned a Case# [redacted] (which we don’t assign case numbers to customer service calls), customer is stating that customer service charged her $19.99 for support, and the support rep’s name is [redacted]....

We don’t charge for support nor do we have a way of taking a payment from a customer. We also don’t have an employee by that name.
 
I checked my logs and I don’t see that name or number ever reaching out to Digital Gadgets for assistance.
 
What I can confirm is that we did ship her order on 09/24/2013.
 
Maybe she contacted somebody else but it definitely wasn’t Digital Gadgets.