Digital Management, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate this effort of professionalism. 
Regards,
[redacted]

Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") respectfully makes this submission in response to the above-reference complaint.   Although MVP generally denies the allegations in this complaint, and emphasizes that the refund was pro-rated pursuant to the express terms of the...

vehicle service contract, MVP is willing, as a demonstration of its good faith, to issue the balance of the monies received so long as it receives proof that the complainant has authority to act on behalf of the contract holder.   Upon receipt of that proof, MVP will issue a full refund within five (5) business days.  We trust that this submission amicably and fully resolves this matter.

Motor Vehicle Protection Corp. ("MVP") generally denies the allegations in the complaint, particularly the alleged use of racial slurs.  Nevertheless, given the nature of the complaint, the company has added the complainant's number to its internal DNC data base so as to ensure that no further...

attempts to contact are made.

Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") hereby responds to the complaint filed by Ms. [redacted] as follows.  Contrary to Ms. [redacted]' assertions, MVP representations are trained, as a matter of course, to disclose to all potential customers contacted, the purpose of the...

call, to provide an overview of the coverage, to make clear that MVP is not affiliated with any manufacturer, and to ultimately leave it to the customer to decide whether to purchase a vehicle service contract.  Furthermore, MVP does not possess any vehicle information.  Rather, its contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address, and phone number.  In this particular instance, Ms. [redacted] agreed to the purchase of a vehicle service contract for her [redacted] with an initial deposit of $299.  Given her complaint, however, it appears that there was some degree of confusion or miscommunication and it is now clear that Ms. [redacted] no longer wishes to keep the contract.  As such, and as demonstration of its good faith, MVP will issue a full refund upon confirmation from Ms. [redacted] that she has not charged back or reversed the $299 that was previously collected.  If that is the case, Ms. [redacted] will have already received the benefit of a full refund.  Sincerely, [redacted]General Sales Manager

Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") respectfully submits this response to the above-reference complaint.  First and foremost, the contract information that MVP culls is obtained from public sources, and is limited to names, addresses, and phone numbers.  MVP does...

not possess vehicle information.  Second, through training and oversight, MVP instructs its sales representatives to provide a comprehensive explanation of the benefits of the coverage, the cost, and the cancellation terms, and ultimately leave it to the customer's discretion whether to purchase a contract.  Although we are not exactly certain as to why the complainant wishes to cancel the contract, we will, of course, on honor the request.  As a demonstration of the company's good faith, a full refund of all monies received will be issued within the next 10 business days.Sincerely,Kevin M