Dear Ms [redacted] : Motor Vehicle Protection Corp("MVP") respectfully submits this response to the above-reference complaint First and foremost, the contract information that MVP culls is obtained from public sources, and is limited to names, addresses, and phone numbers MVP does not possess vehicle information Second, through training and oversight, MVP instructs its sales representatives to provide a comprehensive explanation of the benefits of the coverage, the cost, and the cancellation terms, and ultimately leave it to the customer's discretion whether to purchase a contract Although we are not exactly certain as to why the complainant wishes to cancel the contract, we will, of course, on honor the request As a demonstration of the company's good faith, a full refund of all monies received will be issued within the next business days.Sincerely,Kevin M
Motor Vehicle Protection Corp("MVP") generally denies the allegations in the complaint, particularly the alleged use of racial slurs Nevertheless, given the nature of the complaint, the company has added the complainant's number to its internal DNC data base so as to ensure that no further attempts to contact are made
Dear Ms [redacted] : Motor Vehicle Protection Corp("MVP") hereby responds to the complaint filed by Ms [redacted] as follows Contrary to Ms [redacted] ' assertions, MVP representations are trained, as a matter of course, to disclose to all potential customers contacted, the purpose of the call, to provide an overview of the coverage, to make clear that MVP is not affiliated with any manufacturer, and to ultimately leave it to the customer to decide whether to purchase a vehicle service contract Furthermore, MVP does not possess any vehicle information Rather, its contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address, and phone number In this particular instance, Ms [redacted] agreed to the purchase of a vehicle service contract for her [redacted] with an initial deposit of $ Given her complaint, however, it appears that there was some degree of confusion or miscommunication and it is now clear that Ms [redacted] no longer wishes to keep the contract As such, and as demonstration of its good faith, MVP will issue a full refund upon confirmation from Ms [redacted] that she has not charged back or reversed the $that was previously collected If that is the case, Ms [redacted] will have already received the benefit of a full refund Sincerely, [redacted] General Sales Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate this effort of professionalism Regards, [redacted]
Dear Ms [redacted] : Motor Vehicle Protection Corp("MVP") respectfully submits this response to the above-reference complaint First and foremost, the contract information that MVP culls is obtained from public sources, and is limited to names, addresses, and phone numbers MVP does not possess vehicle information Second, through training and oversight, MVP instructs its sales representatives to provide a comprehensive explanation of the benefits of the coverage, the cost, and the cancellation terms, and ultimately leave it to the customer's discretion whether to purchase a contract Although we are not exactly certain as to why the complainant wishes to cancel the contract, we will, of course, on honor the request As a demonstration of the company's good faith, a full refund of all monies received will be issued within the next business days.Sincerely,Kevin M
Motor Vehicle Protection Corp("MVP") generally denies the allegations in the complaint, particularly the alleged use of racial slurs Nevertheless, given the nature of the complaint, the company has added the complainant's number to its internal DNC data base so as to ensure that no further attempts to contact are made
Dear Ms [redacted] : Motor Vehicle Protection Corp("MVP") hereby responds to the complaint filed by Ms [redacted] as follows Contrary to Ms [redacted] ' assertions, MVP representations are trained, as a matter of course, to disclose to all potential customers contacted, the purpose of the call, to provide an overview of the coverage, to make clear that MVP is not affiliated with any manufacturer, and to ultimately leave it to the customer to decide whether to purchase a vehicle service contract Furthermore, MVP does not possess any vehicle information Rather, its contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address, and phone number In this particular instance, Ms [redacted] agreed to the purchase of a vehicle service contract for her [redacted] with an initial deposit of $ Given her complaint, however, it appears that there was some degree of confusion or miscommunication and it is now clear that Ms [redacted] no longer wishes to keep the contract As such, and as demonstration of its good faith, MVP will issue a full refund upon confirmation from Ms [redacted] that she has not charged back or reversed the $that was previously collected If that is the case, Ms [redacted] will have already received the benefit of a full refund Sincerely, [redacted] General Sales Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate this effort of professionalism Regards, [redacted]