Digital Marketer Labs, LLC

The customers issue was addressed and resolved on 4/11/resulting in a full refund of the $that was being disputedThe subscription was also canceled and credit card was removed from our system at their requestThey were informed that it would be 7-business days for their bank to credit the fund back to their accountWe received no prior emails regarding canceling the service to our system only the phone call on Sunday at 09:pmThe customer was sent the following reply: Hi [redacted] , Thank you for contacting DigitalMarketer supportThis is ***I am very sorry for any trouble that you may have experience with getting the account canceledI understand your concernsWe are working hard to update our site and make the experience the best it can be going forward and I can assure you that we have no intention of charging anyone that is no longer wanting our servicesYour order has been fully refunded for the amount of $38.60, please allow 7-business days for your credit to appear on your statement depending on the speed of your bankYou will not be charged going frowardAgain I apologize for any trouble or inconvenience that this may have caused youIf there's anything else we can do to satisfy you, please don't hesitate to reply and let me knowBest, ***

This issue was resolved on 3/23/by one of our advisorsThe customers payment of was fully refundedThey initially signed up for a trial on 2/17/which automatically rolls over into a full subscription at per month as stated on the order form unless contactedWe also have a very small team of advisors to answer the phone which is most likely why they were sent to voicemailWe are also working with our developers to improve the use and UI of the siteAt this time the customer should have received a full refund to the card used and the subscription was fully canceled on our end

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The customer contacted and was replied to each timeOur office number is ***The last payment was refunded as per the break down of the interactions and screenshots belowThe customer's account has been fully canceled and will not be charged furtherThe product that was charge was
a recurring subscription of per monthA refund of $is not possible as this is an inaccurate totalThe last payment was refunded as per our interaction and confirmation

The customers issue was addressed and resolved on 4/11/resulting in a full refund of the $that was being disputedThe subscription was also canceled and credit card was removed from our system at their requestThey were informed that it would be 7-business days for their bank to
credit the fund back to their accountWe received no prior emails regarding canceling the service to our system only the phone call on Sunday at 09:pmThe customer was sent the following reply: Hi ***,Thank you for contacting DigitalMarketer supportThis is ***I am very sorry for any trouble that you may have experience with getting the account canceledI understand your concerns.We are working hard to update our site and make the experience the best it can be going forward and I can assure you that we have no intention of charging anyone that is no longer wanting our services.Your order has been fully refunded for the amount of $38.60, please allow 7-business days for your credit to appear on your statement depending on the speed of your bankYou will not be charged going froward.Again I apologize for any trouble or inconvenience that this may have caused you.If there's anything else we can do to satisfy you, please don't hesitate to reply and let me know.Best, ***

This issue was resolved on 3/23/by one of our advisorsThe customers payment of was fully refundedThey initially signed up for a trial on 2/17/which automatically rolls over into a full subscription at per month as stated on the order form unless contactedWe also have a
very small team of advisors to answer the phone which is most likely why they were sent to voicemailWe are also working with our developers to improve the use and UI of the site
At this time the customer should have received a full refund to the card used and the subscription was fully canceled on our end

Hi ***I am sorry to hear that you feel that wayThe subscription that you are referring to was canceled in March and fully refundedWe have not charged further for thisPlease see the attached confirmation from the acocunt If this is not the case please let me know so that we can get this corrected

Complaint: ***
I am rejecting this response because: I also want to stop the monthly billing of $They can also delete all of my credit information because I do not trust them with my credit card any longer
Regards,
*** ***

This issue was resolved on 3/23/2016 by one of our advisors. The customers payment of 38.60 was fully refunded. They initially signed up for a trial on 2/17/2016 which automatically rolls over into a full subscription at 38.60 per month as stated on the order form unless contacted. We also have a...

very small team of advisors to answer the phone which is most likely why they were sent to voicemail. We are also working with our developers to improve the use and UI of the site. At this time the customer should have received a full refund to the card used and the subscription was fully canceled on our end.

This was a case of human error and the customer was mistakenly upgraded. The funds have been fully refunded to the customers account. New processes and standard have been put in place to avoid this from occurring in the future. Please see attached screenshot for refund confirmation from...

the payment gateway.

The customers issue was addressed and resolved on 4/11/2016 resulting in a full refund of the $38.60 that was being disputed. The subscription was also canceled and credit card was removed from our system at their request. They were informed that it would be 7-10 business days for their bank to...

credit the fund back to their account. We received no prior emails regarding canceling the service to our system only the phone call on Sunday at  09:00 pm. The customer was sent the following reply:
 
Hi [redacted],
Thank you for contacting DigitalMarketer support. This is [redacted]. I am very sorry for any trouble that you may have experience with getting the account canceled. I understand your concerns.
We are working hard to update our site and make the experience the best it can be going forward and I can assure you that we have no intention of charging anyone that is no longer wanting our services.
Your order has been fully refunded for the amount of $38.60, please allow 7-10 business days for your credit to appear on your statement depending on the speed of your bank. You will not be charged going froward.
Again I apologize for any trouble or inconvenience that this may have caused you.
If there's anything else we can do to satisfy you, please don't hesitate to reply and let me know.
Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I registered to attend a marketing conference in San Diego which was held in January. At the time of registering I purchased material from the conference. Delivery was promised within 4 weeks. It is now 3 months later and I still do not have the material I purchased. I have also emailed the company 6-8 times as well as called 12 times or more. I never receive a response and when you call the company you only receive a voice automated recording. Their lack of response combined with other reviews I have read has me under the impression they take a lot of people's money without ever delivering a product or service that was paid for. I would not recommend this companies services and will continue to get my product or a refund.