Digital Nerd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response does not address the damage my device sustained at Nerd Solutions 1) I was not offered any other optionsI came with with a cracked screen they said they could fix it for and it would be done in hours 2) There were no cracks or pry marks in the bezel of my phoneTo quote Cesar "The machine I use to get the glass off did that." This damage was made by the technician prying the glass off 3) I took issue with the pry marks the instant my phone was handed back to meYou offered no realistic solution so I left the in a dazeUpon further examination I found the two cracks in the bezelNow shocked at the final results I came back thinking a licensed and insured company would make this right 4) After being "repaired" by Nerd Solutions my phone oozed glue for the remaining days I had it [redacted] 5) My phone no longer had a working data after it was "repaired" at your store (glue saturation I assume)I had to work with Verizon for hours before finally replacing the device[redacted] 6) Finally, a posted sign (which I honestly did not see) in no way signifies a legal and binding contract You broke my phone both cosmetically and functionally and take zero responsibility for itMistakes happen, honest businesses shows professionalism and makes things rightI will considered this issue resolved when you refund the cost of my repair and phone [redacted] ***