Digital Reception Services

My experience with DRS came some years ago when I brought Dish Network to our home in Floridathe tech that cam out installed what needed to be installed and was to completely check out ALL of the rooms to make certain that any TV that was put into the room was workingA TV was in the house at the time for the Tech to use to check the roomsWhen he left, he stated all the rooms were ready to goWe finally moved into the home and found that ALL of the rooms that were allegedly checked WERE NOTWe called Dish to set up a service call to fix the issuesThe first Tech shows up in a rain stormhe comes in the house and begins to tell us everything he could to try and get out of doing the workHe was to check the existing cable in the house to see why it wasn't working, the same cable that we were told years earlier that it wasHe gets on the phone and talks to his office attempting to beg off the jobhe apparently was told to complete the jobYou could tell in his face he was not happy and made no bones about letting us know ithe went outside to check whatever he was to check and came back in and said he needed to run a new cablehe asked where we wanted itwe told him on an outside wallhe drilled a hole in the wall and ran the cableThe TV in that room worked finee had a TV for another room we wanted to useOf course that room was dead also, so here comes Tech number twoHe did his thing also, but in the process, drops our PERSONALLY OWNED VIP211K box we use with our Tailgater system in our RV and it no longer workedA call to Dish to explain the problem and Dish agreed to replace our receiverHe did not fix the problem either, so here comes Tech number threeHe shows up and before saying hello, begins to tell us how much Dish HATES mirrored TV'sI told him we have mirrored TV's at our home up north and there was absolutely no issueshe spends a good amount of time trying to solve the issuehe finally comes back in the house and tells us that the person that installed our BRAND NEW wood flooring was the reason why the room did not work, he stated that the cable was kinkedI told him I was standing within eyesight of the floor installer the whole timeI assured the Tech that that was NOT the problem, he refused to believe me and insisted that the only way to fix the problem was to drill a whole in our brand new floor and run a new cableI asked him if that would solve the problem, he said it would, I again asked him why he could not pull the existing cable out of the floor area and run the hew cable through the existing holeHe stated he could not go through an interior wallSo he drills a whole in our BRAND NEW wood floor, fishes a new cable trough the new hole from the bottom of the house, 3" from the existing whole, which could have been reached from under the house where he was workingHe makes the book up, comes back in the house and finds that the new cable that he put in does not work either, With that, he puts his hands up and says he cannot do anymore we would have to call DishSo we did, and Dish sends out yet another Tech, number shows upThis Tech was courteous and extremely knowledgeablehe fixed what needed to be fixed, however, we are now left with a damaged floorWe received a call from Terry form DRS and asked if we were going to close the claim on the damaged floorI told her we had no problem closing it but there would have to be a stipulation that if and when the floor develops a problem because the vapor barrier that was installed under the floor had been damaged there could be serious issues with damage to the floorAt that time, Terry suggested that the claim remain open and proceed as neededA Field Manager shows up at our homeHe comes in our home, doesn't say hello, how are you, nothing, he walks in the house with an attitude a mile longHis first words to us were "I understand you have four TV's in the house"I proceeded to tell him that one TV was hooked up to a TV and our box from our camper andI went through great lengths to arrange for the flooring company to be at the house the day of the inspection so he could talk to the flooring person who was going to explain what needed to be done and how muchThe Field Manager told me he did not want to talk to him, needless to say this did not make the flooring person happy as he rearranged his work schedule to accommodate usSo now we sit, well over two weeks and nothing is being doneWe have spoken to Terry twice and were told the Investigation is on goingWe received a voice mail message from Terry's assistant Pam who also stated the Investigation was not completeDish refuses to help get the matter resolvedand DRS is leaving us with the impression they have NO INTENTION of settling this claim anytime soon, We want to have the floor repaired, but to do so, the cable that should have never been installed needs to be moved to the spot where the existing cable was located