Digital Room Reviews (%countItem)
Digital Room Rating
Address: 8000 Haskell Ave, Van Nuys, California, United States, 91406-1321
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I received my product on yesterday and today the labels immediately started creasing the paper didn't come of easily and now the labels won't apply
I called customer service today and it was almost difficult to bring up an issue, they had been sending photos and videos that won't download. I told them I could send them back and also would like to reorder with free shipping attached. This is beyond frustrating we have a large order to get out and all we are asking for is a replacement nothing more. I would like to be refunded so I can re-order. The customer service was terrible I was disconnected twice. I am beyond frustrated , never had this problem before.
I would like a replacement of Gloss instead of matte, the quality is terrible
I have reached out to this customer and everything has been settled. Her order was reprinted and a credit was given toward a future order.
I was told they could produce what I needed but then recieved something different
I first reached out to confirm they could produce what I needed. Clear stickers with black lettering. I was told yes they could provide this. I was then instructed to create a proof and submit my order. Once I created my proof and submitted my order I was told that I could not use the font I had provided. After multiple messages back and forth I then had to purchase Adobe to create a PDF with the font I needed. So my order was filled and shipped but I recieved stickers with a white background not clear. I reached out and was told that I was given incorrect information in thre beginning and that I had too order 250 clear stickers for over $200. I needed these for gifts that are going out in 2 weeks. So now I am out of time ti order from somewhere else and I am out $50. My order number is
I would like a refund since I cannot use the product I recieved
I have reviewed the print order and it was placed by the customer through our website. Standard white sticker stock was chosen, not clear. I do not see any notes that the customer talked to our customer service about the labels being clear prior to being printed. Sounds like there was confusion or misunderstanding as to what the customer ordered online. Clear stickers only come on rolls and are more expensive. They can keep the labels and we will give a store credit for this order to apply to another order.
Thank you
We were shipped a *** piece box order that was printed on the wrong side. Uprinting did not own up to it, provide a refund or exchange.
We order from Uprinting often and were more than happy with the product and website.
We placed our largest order to date and when it arrived we noticed something was wrong. The boxes were very hard to fold. In doing so, left many employees with cuts, scrapes, and sore hands as well as boxes that looked messy and took twice as long to fold.
We realized the printing was on the wrong side! We had been folding them inside out which is why it was so physically difficult and time consuming.
Folding them based on the printing is our only option, since the design is otherwise compromised. This has rendered the boxes useless to us.
We contacted their customer service. Over the weeks of us calling and emailing constantly, we got 3 emails. The first was asking for evidence, which we supplied video and photos proof of the error.
The second, was the most upsetting. They admitted to printing on the opposite side, then went on to claim that it was 'to in the end, make a better box." They suggested we "prefold each box in order to save time." How is an inside-out box a better box, and how is folding twice saving time? And the 3rd email was to offer us a $150 credit for their error. We asked for a refund or exchange. All we wanted was what we ordered and what we normally get from them.
After spending more than $*** with this company and over $*** on this order, we are dissapointed in their customer service, the quality of the product, and the inablilty to take responsibility for their mistake.
We are still asking for a refund or a reprint on our boxes. Our preference is for a refund, as we would like to take our business elsewhere. But if we can at least get a reprint on the boxes, we believe that would be acceptable.
Production would like to get a couple of samples of the boxes so we can inspect them. What the customer received should be normal. We provided details to the customer on why the score is placed on the outside. Provided instruction on how they can fold the boxes easily.
We explained to customer that this is not a defect and this is normal. We told customer that this will not affect the quality of the box and we used this scoring technique to avoid unnecessary damages.
We will provide the customer via email a return overnight label to send us a couple of the boxes for inspection and determination if there is any issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent video and photos of the boxes.
I can ship them, but they are still going to lie.
The manager of my shipping room, and all of our employees confirm the printing is on the wrong side. Their outright lies are solely to save having to fix so many boxes.
I have also consulted with other shipping companies about what happened.
It has been explained to me that when you print on the inside only of a box (just like this one), that they would have to flip the boxes to get the scoring on the right side. in order to save time on their end, they did not do this.
I actually am now working with a new boxing company that is familiar with Uprinting and says they outsource most printing jobs. They were probably not even on site for this job.
the boxes are printed on the wrong side and are not only difficult to fold, but look unprofessional.
We need a refund or a re-print of the entire batch. We have supplied visuals, this is an un necessary step to push the timeline back and they will just tell all the same lies.
We have never reported a business to the Revdex.com in our 16 years of business. I am in shock a company who has taken 20,000 of our money and NEVER printed on this side of the box before will not work with us to keep our business. Are they then saying every single other order they shipped us with the scoring on the opposite side was wrong????
their behavior is appalling and other small businesses who have worked so hard for the $5000 on an order like this should be warned. it is terrible.
We have issued a reprint for the customer's boxes and will insure the scoring will be on the correct side. I will be emailing the customer a copy of the reprint order so she has a reference. We will try to expedite the boxes as quickly as possible and have upgraded the shipping to overnight.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you to the Revdex.com! Uprinting admitted scoring these incorrectly and apologized/ I was even contacted by a person, something they refused to do until now.
Because this process took so long, and we had already placed a re-order with another company. So, without a fight, they issued us a full refund which we have received.
I am truly grateful!
I am a graphic arts professional, and have been for decades. I recently put in an order for over $1000 for vinyl banners. One of the four boxes got damaged in shipping, and uprinting was notified. They however did not notify me. This is in the midst of Covid-19. My client sees some of her order is missing, and lets me know. I track the UPS number, and find out about the damage. I then follow up with Uprinting, who then refuses to reprint less than $300 worth of material because it was past their 30 day term of service for claims. I posted on their Facebook page, and it was deleted. Customer service was very helpful in telling me I was not getting a replacement for the items Uprinting can claim as a loss.
I have been using uprinting.com for years. Unfortunately, starting this year, something changed. The amount of shipping charges is super excessive. To the point they want you to pay $100 on shipping for a $100 order. 5 tiny little boxes of labels. They could place in 1 box and send flat rate for $11 dollars but they want to charge $100 on shipping. In other words they are making money on shipping charges too. In this case $90 free money for them. After contacting them, customer service answer was " if you don't want to pay our shipping, you can use your own shipping service" really? wow. something clearly has change with this company. Now we will need to look for a new printing option in the middle of a product launch which is very inconvenient. This used to be the printing of choice, the one I used to recommend to all the customers, the customer service and pricing was great. But it is obvious something changed. Perhaps new ownership, very very unfortunate.
Waiting for an order to be canceled and refunded for 2 months.
I placed an order for mailer boxes on March 21st, for *** order number #XXXXXXXX. From ***. *** Sample came out withewith horrible printqprint so I requested it to be canceled and refunded. 4 weeks go by to receive first official reply saying that they are working on the issue. 4 WEEKS.
By then we already didn't need the product a whole month later and we need a refund ASAP.
It's a covid-19 emergency, we need money now more than ever and this business is keeping *** of our money hostage.
They ignore my requests and keep saying manager will get back to me for 2 months now. We don't need any manager to get back. They didn't do any printing, order was cancelled, never refunded.
Their representatives are hanging up the phone on me as soon as they pool up the account.
This is a total fraud, they took my money and refuse all my attempts to resolve it saying they are short on staff. Apparently on specific staff that makes refunds. How convenient.
Last representatives I actually got a hold of *** on May 15th 12:30 pm mountain time, said I will be receiving email confirmation about cancelation and refund shortly, and I never received any.
Online chat support have also confirmed I have it as an email proof.
Full refund of both *** order and *** sample.
We sincerely apologize that this customer waited so long for assistance with this matter and we will investigate.
I show a refund was Issued for *** on 05-25-2020.
(The consumer indicated he/she ACCEPTED the response from the business.)
It took business another month to refund the payment. But they did eventually. After keeping my *** for over 5 months. It should be considered criminal.
Stickers clearly advertised as UV proof and waterproof and outdoor use fade within weeks during winter time
Late January 2020 we ordered 1000 of their most expensive stickers that were clearly labeled as UV proof, waterproof and ideal for outdoor use. After under two months the stickers are faded beyond recognition. We use them as an add on with our orders for brand recognition. We had a call with them which led to nothing and after a negative yelp review we got a refund and they said to change the description on their website. To this day, 05/07/2020 the description still claims UV proof, waterproof and ideal for outdoor use. This is absolutely false advertising!!! The first agent we spoke in the phone with even admitted that they know about the problem.
Be honest with those stickers and tell the truth that they are NOT for outdoor use
I have brought this complaint up to management and I am told that we will offering a more durable outdoor option soon.
I have never seen a company so wholly unprofessional and at best, subpar. The boxes I received looked nothing like my design or proof.
I ordered the item on March 13, 2020, on March 23 I still had not had a change in my printing status nor heard from them. I phone them and they bounced me around until I was finally told there was an issue with my proof. I changed it while on the call and then the status changed. I heard nothing from them until my shipping confirmation on April 10 and received the boxes on April 13. As soon as I opened the boxes I contacted customer support. The boxes are flimsy, cheap, drab and all of my printing is skewed or off-center. I received the first response 24 hours later where I was told a manager would contact me, he finally did 7 days later by email and told me what was going to happen. Did not have a conversation with me or even answer my reply? I asked for a refund, it fell on deaf ears. I started a claim with *** to see if they could help me, the case keeps getting delayed. I am a very small business, one employee and not only has this virus hurt our business but having boxes that I cannot use is hurting me. I have been waiting almost 2 months to use boxes that are unprofessional and sad. *** isn't helping me. NextDayFlyers isn't helping me. Time is money and I am losing it hand over fist.
I just want my money back. I do not trust their boxes. They cannot even answer an email, so I definitely do not trust their products or services anymore.
I have spoken to the rep that handled the original complaint to our company and the customer was refunded in full on May 11th.
(The consumer indicated he/she DID NOT accept the response from the business.)
They did issue the refund, but on May 22 after fighting with them since April 13. And even though I received my money they should be ashamed of sending out subpar product that is supposed to have a 15-point assessment and the way their customer service handles issues. Not listening to the customer, not responding until weeks later is never a responsible way to handle your customers. I will never recommend this business or use their services ever again.
I attempted to contact the customer via email and phone call on June 4th. I left a message to have her call me back to discuss if she was willing but have not received any response. It's my understanding from the manager she spoke with on May 11th, that they both agreed that a full refund would be the final resolution.
We apologize for her negative experience, issues with the product. These matters have been discussed with the proper department managers.
Absolute incompetence, unprofessional behavior, and HORRIBLE quality products. Impossible to get through to anybody at the company about my situation.
I first started working with UPrinting in Early January 2020 to design a sample order of 100 pieces of packaging that was going to be sent as part of a sample product for retailers. The online editor did not work at all, which was no big deal as designers offered to work with me. However, they were TOTALLY incompetent and took them probably 20 tries to generate an acceptable proof. They had to do nothing except literally place the panels that I had drawn in illustrator onto the panels of the die line. I have no idea why they couldn't do this with my simple instructions and with 99% of the work already done for them. After about a MONTH of back and forth, they finally generated an acceptable proof. I accepted, paid, and received the packaging about a month later. Every piece of packaging that I looked at was damaged to an unbelievable degree, and beyond the point where it would be able to be used. This was order number XXXXXXX. I had developed a correspondence with a *** about this, and he gladly initiated a reprint for me which I was grateful for. I also had placed another order before I received the previous packaging, and was concerned about it coming out damaged/defective as well, so I asked *** to white glove it and take extra care. He agreed. This was order number XXXXXXX. I thought that all was going to be well until I received that order, and it was even WORSE than the first one. Die cut lines on the packaging were completely off, hot glue was literally stuck to every panel and oozing out of the glue line crease, the packaging was scratched just as bad as the previous order, and so forth. I tried to contact *** about this but it was as if he fell off the map. A month later, I still have't been able to get in contact with him. After about a week of trying to get somebody who would be able to issue a reprint, I was able to get it done. I believe it was *** who did this. However, I also received defective stickers (order number XXXXXXX), which *** did not do anything about despite me communicating this to her. I tried to work with *** and *** about this but they essentially just blew me off. I also tried to have *** initiate a new, separate order for me, but he, just like everybody else, seemed to fall off the map. Eventually, I was able to get in contact with *** who helped me get more store credit, complete the order that I tried to work on with ***, and get a reprint done for the stickers.I tried to have her put in requests to have these two items whitegloved (the previous two were supposed to be whitegloved as well), but just like everybody else, fell off the map completely. It took serious effort to get back in contact with her, and took me almost an entire day to get anybody at Uprinting or Digitalroom to listen. Everybody that I have talked at these companies WILL NOT give you a callback (despite promises), won't email you unless you call them pressuring them, and basically won't do anything to help you unless you literally HOLD THEIR HAND throughout the entire process.
Anyway, today I received the reprint of the stickers (XXXXXXX) that was supposed to be whitegloved, and what a disappointment. These are WORSE than the first ones. I will include attached photos but basically the die line is off by at least 1/3 of an inch, and there are THREE kiss cuts int he back of the sticker. THREE. I didn't ask for this and I have no idea why ANYBODY would think that it's a good idea to do this, yet alone allow them to be shipped out. It's as if quality control is a massive joke at your company. I have never, in all of my life, dealt with a more incompetent joke of an organization. I tried to contact your company about this again today, but the customer service representatives are of no help whatsoever. This is the worst customer service, worst quality, worst quality control, worst value company that I have every worked with in ANY industry.
I currently have 3 orders of packaging that are being printed. Two are supposed to be shipped out tomorrow (these are both reprints of the failed packaging in the beginning), order numbers XXXXXXX and XXXXXXX. Both of these are supposed to be whitegloved, but I have no confidence that they will be delivered without defect given the sticker reprint disaster that I specified. XXXXXXXX has a guaranteed delivery date of 3.26.2020, and if I don't receive this order defect free on that day, I demand the order to be immediately redone and to be compensated GENEROUSLY in store credit. Same goes for the other order (XXXXXXX). I don't have the guaranteed delivery date, but if I don't receive it defect, free, I would like the same to happen. In addition, if I do not receive order XXXXXXX defect free by 4.8.2020, I demand the same. I would like for the order of stickers (XXXXXXX) to be reprinted IMMEDIATELY, with overnight shipping, and a generous refund of store GREATER than the value of the order. I would like for Uprinting or Digital Room to assign to me a dedicated point of contact, to whom I can direct all of my concerns to. I would like this person's direct phone line and email. I am TIRED of speaking to a different person each time I try to contact your company with my concerns. This situation has caused tremendous damage within my business. The fact that we weren't able to ship sample products out to retailers on time because we received completely unacceptable packaging has caused us tens of thousands of dollars in lost revenue and strained relationships with scores of retailers. I cannot even convey how much damage this has caused. Now, with the Coronavirus pandemic sweeping the globe, we don't really have a chance to make it up to these retailers as retail is all but shut down. I hope that whoever is reading this can appreciate and understand the tremendous negative impact that your business practices and inability to deliver PROMISED AND EXPECTED RESULTS has caused our business. You have truly almost put us out of business.
This customer's complaint is exstensive and I need to investigate all of the orders in question. I wish to speak directly to this customer so he can go through only me from here on out. I will reach out to him via email so he can contact me directly.
Changed my account over to someone else's info without my authorization
I tried to login and it said my email was not a valid account. Then I found out from my client that she called to try to find out something about an order I'm placing, because she couldn't get a hold of me.
My client somehow got all of MY info on MY reseller account switched over to her information with NO AUTHORIZATION from me. Then when I contacted them, they said they can't discuss her account with me......ARE YOU *** SERIOUS????!!!!!!! I have since switched everything back to my info (NOT with help from PrintRunner).
This is a huge privacy issue. If I'm not contacted by a top supervisor I will be filing a civil lawsuit. I have in writing from my client that you switched my account info to her info. She said that she was just trying to signup for a new account, but you put my account all in her info.
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
We will be opening an investigation into this matter and we will have a supervisor contact the customer as soon as possible.
(The consumer indicated he/she ACCEPTED the response from the business.)
Advertisement for next day flyers states if not received by date promised your order if on us I didn't receive my order when promised
Order date was December 16 2019 promise date was December 18 2019 l didn't receive until December 21 2019 order should have been free
Complete refund as advertised
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
I reviewed the customers account and only see one order Job #*** for tickets so I am assuming this is the order in question. Customer did not furnish order information in this complaint. This order was placed on the 16th, shipped on the 17th and delivered on the 18th per Fed-Ex tracking. So unless there is another order under a different account, this job was not late per our job history and shipment information. If the customer has a different account or order number they wish to furnish for a different item, please do, so I can investigate it.
FedEx tracking states:
Wednesday , 12/18/2019 ***
Delivered
12-18-2019 11:11:00 PT Delivered (Left at front door. Package delivered to recipient address - release authorized)
ORDER # *** with UPrinting. (5) postcard jobs in this order and all had unacceptable print quality. Also, UPrinting is overcharging for shipping.
1. The print quality of order # *** is completely unacceptable. This order had (5) 4X6 postcards, 250 each with a total cost of $771.75. The layout was set with 1/4" borders on each side. None of these postcards have even borders. This dropbox link has photos of each postcard. ***
Last year I had 11 orders with UPrinting. All of my postcards had even borders. I had (2) 12 page booklets printed and they had pages with even borders. In total, I've had 44 orders with UPrinting since 2014. I've been a customer of UPrinting for 7 years.
2. UPrinting grossly overcharged for shipping. They charged of $280.10 for shipping the 5 sets of postcards in 2 boxes with UPS. When I received the delivery, I entered the weight and dimensions of the 2 boxes in ups.com. UPS charges $133.00 for the larger box, and $65.00 the smaller box. $198.00 total. I'm sure UPrinting's corporate shipping rate is even less. This over billing of shipping costs is unacceptable.
After contacting UPrinting's customer service, they offered to reprint this order. In the time it took for them to reply to my request, I found another print company to complete the job. I do not need this order reprinted.
I contacted their customer service on January 21, 2020. Their customer service agent said they would send me a Quality Assurance Claim to request a refund. They have not sent me a Quality Assurance Claim.
I would like a full refund of $771.75.
Contact Name and Title:***
Contact Phone: ***
Contact Email: ***
I have reviewed the order and the photos sent by the customer and agree the borders were uneven. We should have immediately responded to his complaint and reprinted the order for him. I do see that we have since given him a full refund for this order. In regards to the shipping cost, each item has shipping calculated separately including handling fees, as not all items are guaranteed to print together or ship at the same time. We do not normally combine shipping but will accomodate if we are notified in advance.
We value our customer's and their business, we strive to make each customer's experience positive.
I apologize for the issue's you had with this order. I would like to extend a 20% store credit to to use on another order. If the customer is accepting, I will email him my contact information so he can contact me directly in the future for any assistance.
False advertisement on YouTube.
They will scam you for more money.
They make changes without your approval then up the *** to get what you want.
All I can say is I am extremely disappointed. Here's my story.
I'd bought from PrintRunner in the past. I had bought a total of 5 batches of stickers from them, and only really had a problem with one.
When I got the stickers, they were cut very unevenly, and the color was pretty far off. Keep in mind this was 1000 stickers. They were all messed up in the same way. I decided, well, I haven't had any issues in the past, so I'll shoot them an email. My deadline was coming up, but they shipped the stickers out about 5 days early.
On November 14th, I got the stickers.
On November 15th, I sent them an email.
On November 16th, they responded back giving me a form to fill out about the issues.
On November 21st, 2 days before my deadline, I got an email and voicemail from an
"Issue Resolution Specialist". They agreed there was a problem, and gave me a $33.73 credit to reorder the number of stickers that were affected.
On November 21st, around 30 minutes later, I responded asking for their original file so I could fix the colors and asked if I would be charged shipping (the website said I would, it was ~$25, pretty much the same amount as those stickers)
On late November 23rd, I sent another email, by forwarding the email from the 'specialist' to the main customer care email, hoping someone could get it sorted quickly before the thanksgiving holiday. Keep in mind it was past my deadline at this point.
On November 24th, they responded saying that they will call me back when normal business hours resume. (did not tell me when they resumed, it is not listed anywhere obvious on website.)
Today, December 4th, I sent another email asking why I had not yet got a response, 15 days later.
Now I am sitting here almost 2 weeks after the deadline, without any response or properly made stickers. I didn't need them by the original deadline, but I needed them now
So no, I don't recommend PrintRunner to anyone, and I will be letting those that I did recommend it to, and the person who recommended them to me what happened here.
Even if they fix the problem at this point, I don't intend on changing the review. They messed up my stickers, all I want is for it to be fixed in a reasonable amount of time, at no charge to me.
While reconciling the accounts for the company and owner's bank accounts a charge from this company was noticed by my company's accountant. We have never contracted this business to do any work for us. We contacted the business and asked that they reverse the charge as it was fradulent and were able to prove it and did as they asked drafting letters and the like. We were told that while they are aware the charge was fradulent they were unwilling to rectify the situation and that we would need to disput it through another channel rather than directly with them. This is completely ridiculous that they would acknowledge that a charge is fradulent and then tell you oh well!
Refund We would like a refund for the charges that they have acknowledged are fraudulent.
I am sorry you were told they could not take care of this issue. We are more than willing to refund if the charge is fraudulent.
I do however need more information to give to accounting.
Is there is an order # associated with the charge? I would also need the amount charged, the transaction number, the transaction date and the last 4 digits of the card charged. We need this to do the investigation and refund. If the company wishes to contact me directly, I am in the corporate office, they can call *** at
(The consumer indicated he/she ACCEPTED the response from the business.)
*** was mmore that accomodating with the issue we were having and I truly appreciate her immediate attention to the matter. I hope the other employees can use this as a learning experience and grow from the situation. Perhaps put more safeguards in place to protect consumers from someone fraudulently using someone elses banking information.
I began my order on August 7th with Print Place. On August 17th and 21st I placed my orders for a total of *** I paid extra money for 3 day turnaround printing on 10 items(ranging in order size 100-500 count). When my items arrived the first time the printing was awful. Colors were far from a match of the original document. Additionally many items changed colors from one of the label to the other end. These labels wrap around jars so this is unacceptable. I called and spoke to customer care. I asked them to please review my files to ensure it was not an issue with my file. I knew my files were fine as they were approved by the Custom department and were all in CYMK and proper resolution. I was told my files were reviewed and they were not the issue. It was just a bad run. The items were reprinted and sent me. Again, the colors were FAR from correct. This statement was agreed upon by the customer care agent as she stated "The colors are clearly not correct in the pictures, no need to send them in. We will run them again." I was given apology after apology for bad printing but NO correct labels. The third run resulted in 3 of the 10 items being better; 7 of the items were horrible. Again, the customer care rep agreed and asked for one more chance. She promised in my hands by 10/2/19. They arrived 10/5/19 in even worse condition; color was still bad AND the color was grainy. I stated I am finished. At this point it had been 50 days from my original order with a 3 day turnaround. Clearly they were unable to print these correctly. I asked for a refund and stated I would gladly return all items. I asked them to send me a FedEx label. I was told that in order to get my refund I must pay for return shipping of all items (every single bad label). This is a HUGE expense and is not one for me to incur. My refund should be issued without any further actions. The c
e representative has over 30 pictures clearly indicating the lack of print quality.
Product_Or_Service: Labels/Stickers
Other (requires explanation) I will accept nothing but an immediate refund of the full amount. This company is 47 days late on an order which was never completed correctly. I have spent more time and effort dealing with this company than most people would. My patience has run out and I am disgusted they expect ME to incur ANYMORE expense.
We have reviewed the complaint and the history of this order. We are issuing a full refund for order XXXXXXX per the customer's request. The refund will be initiated today and the customer should see the refund to their credit card within 3-5 business days.
This company operates online as NextDayFlyers.com Submitted a 24 hour turnaround order and paid premium but did not ship on time. Contacted customer service for the company which is managed overseas and they were not able to get local printer to re-coordinate shipping so we could try and make up for lost day in shipping by having it sent on Saturday to Fed Ex. Poor customer service - do not have a make it happen attitude and the people overseas have very little impact on what can happen at the plant in Van Nuys it seems. Will be requesting a refund.
Ad on Google stated 1000 flyers for *** Company offered a 2"x 2" document and called it a flyer. For reference, business cards are 2" x 3.5".
The date is 7/22/19, first contact started at 17:43 EST. When searching online for a company to print my flyers, an advertisement popped up on google ( I have a screen shot) stating 1000 flyers for only *** Fantastic deal. I clicked on the site and looked for the deal. It is no where on the site, I searched every flyer, every size, every possible combination. Nothing with that ***, it was at this point 17:43 EST that I sent a chat request to the company. The person I spoke with, *** email is ***@uprinting.com. They were unaware of any such promotion or ad, I was asked to send a screen shot in, which I provided. After a length of time I was informed that it would depend on the size I was buying. I wanted a flyer size, standard flyer sizes are 8.5" x 11". I repeatedly asked the rep for more information on the size needed, as cutting it in half or so was still acceptable to my needs. After a bit of back and forth and longer waiting periods I was sent this link ***
this is a custom, made up order for a 2 inch by 2 inch document, to put this in perspective, an American standard business card is 2 inches by 3 and 1/2 inches. They were trying to tell me that a card smaller than a business card, was the "flyer" advertised. I have snapshots of the entire conversation, and screen shots of the ad that I consider to be bait and switch.
I feel that the company should honor their advertising. All I am asking for is what they advertised. 1000 Flyers for
I am sorry this customer thought that we were misinforming the public, that is not our intention. We will extend to the customer the advertised price found online of *** for *** for an 8.5x11 size. We will bring this issue up with our marketing department. If this customer wishes to order the flyers, they need to contact me directly to arrange the order. My name, phone and email are indicated below this response.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
The response states they will honor the price, which is acceptable. But it states that I also must talk directly to the person that sent the response and their info will appear below. Unfortunately, The information sent to me does not show that information, so I am still left with no one to contact.
I apologize, I thought it would be visible.
Please call me
Gave clear instructions on how to do my paperwork and they would delete letters or spaces. After 2 revisions the same previous mistakes were not fixed. Poor customer service.
Here's a fine example
"I received your cancellation notice, and I want to let you know that I am sorry to hear of your decisions. I don't want to lose you as a customer and would like to see if we can work something out. If not, I hope you will consider our services again in the future.
After reading your request, I immediately processed a cancellation request"
So you don't want to lose me and immediately processed the cancellation? Which is it?
I ordered these cards and spent A LOT of money on a professional logo. Would look great if the design didn't have the appearance of a 5% rotation. When I contacted Print Runner, I was informed that they can't print perfectly straight and that my cards were within their "cutting tolerance". On an order for over $100, they offered men a $50 credit. Ummmm, no thanks! Why would I want a credit to take another chance on a potentially imperfect product. Why isn't a 'cutting tolerance' mentioned on the website when you order? For example, you require a high resolution print, so the quality is solid. Why would I want a card where my customer has to turn their head 5% to look at it straight? I know this for sure. I will NEVER use Print Runner again. In the event that Print Runner deletes this review, I will now go leave this review on Google and with the Revdex.com.
We were sorry to hear this customer had a bad experience with this order. Our customer support specialists have reached out to the customer and a full refund was given.