Digital Technologies

Review: On May 14, 2013, I took my computer here because it was running slow and I thought it might have a virus. After 4 days and $130, I picked it up. When I tried to download files for a job, I found out that a program had been removed. I called him to tell him my problem and he told me to re-install the program. Since this program was installed on the computer when I bought it, I didn't have a disk and I couldn't buy one. I went back to Digital Technologies and told him the problem. He informed me that he had to remove certain infected programs, that I didn't understand computers (I have worked with computers for over 40 years) and to get the F--- out of his business. Thanks to him, I had to buy another computer but this was an unnecessary expense. In fact, I almost didn't get the job but they were very understanding.Desired Settlement: I would like him to refund my $130 and pay for half the cost of the new computer I had to buy ($150 is about half)

Business

Response:

This lady entered our store claiming she had to buy a new computer because we removed a program/programs. Infections included Adware, Malware, a Browser Hijacker, W3i.IQ5.Fraud, and other infections, all noted on her receipt.