Digital X Portal, LLC

A request was made to me on November 9th for a refund for our patient Susan *** We do refunds once a month a check was sent out to Susan *** on December 15th As far as her calling and no one responding I do know for a fact that she talked to our billing office that explained this
to her because they left me a note that she called and was waiting for her refund However and I apologize for this that the note did not say I needed to call her for that I am sorry I will call Susan now and rectify that with her directly!

Revdex.com:Just for the record I was never told refund checks are issued once a month on the 15th If that is the case and she admits I first called on 11/8, why wasn't a check issued on 11/15? She also claims she didn't know why I kept calling Everyone of my messages stated I was asking about the status of my refund check I even contacted *** to see if they could assist in getting my refund Why would I waste all the time if I was told checks are only issued once a month? I did receive a check dated 12/however the postmark is 12/which means it was mailed the day after she was contacted by the Revdex.com She left me a voicemail on 12/indicating the check was mailed on 12/which clearly it was not.Thank you for your prompt action in getting this resolved.I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Susan ***