Our return policy is contained in the email order confirmation sent to customers as well as on the packing slip, and clearly stated on our websiteIn order to avoid these problems, we send an order confirmation email with our on-file specs (which in this case match HP's given specs and have been used successfully for well over covers for this printer), and ask repeatedly for customers to double-check these against their actual equipment and to notify us of any changes neededIf we don’t hear back, we have no choice but to continue making the cover from our specsWe also state in our return policy (see below) that was sent in several emails, on our website, and each invoice that if a customer chooses not to do so, we cannot be held responsible [redacted] DDC's Return Policy [redacted] Once we receive your order, you receive this order confirmation email that contains the dimensions that we have on-file for your gear to you so that you can double check them against your actual itemIf our dimensions differ from yours, we'll correct our pattern to fit your gearWe work hard to complete and ship all orders fast so if we don't hear back from you promptly after you receive this order confirmation email and you choose not to check the dimensions, we will build your order with our on-file dimensions and cannot be held responsible if the cover does not fitIf we make a mistake on verified dimensions or if there is a problem with the materials, we will quickly remake your order and cover all of the re-shipping costs after the original cover is returned Otherwise, due to the custom nature of these covers, all sales are considered final Also, please make sure you actually have (and plan to keep) your equipment BEFORE you order one of our dust covers If you decide to buy a different brand/size/type of equipment after ordering from us, we cannot stop or change your order once it has been placed, and returns or exchanges do not apply (see our return policy above)The customer's specs are much larger than the manufacturer specs and should have been given before we made his order As our policy states, under these circumstances, we are not responsible for making a second cover Nonetheless, we will make an exception simply to be done with this customerIt will ship by the end of next week
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ "Advertising?" This customer is upset because our logo is embroidered on the BACK side of our dust coverThat is hardly advertisingVirtually all manufacturers brand their productsThere are literally 100s of pictures of our dust covers showing our embroidered logo not only on our website, but on [redacted] ebay, [redacted] and [redacted] To open a Revdex.com case because a company embroiders a logo on their product and call that "advertising" makes me question whether the customer understands what the definition of advertising is, and if he continues, we will consider legal action since accusations of intentionally misleading customers with advertising is slandering our reputation We attached just a few of many pictures of our products, all which show our logo Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's very easy to see that this company is misrepresenting their productPlease go to their website, look for the product I purchased, and you won't see any photos with a logoI don't appreciate being threatened with a lawsuit for being the the victim of manipulative sales practices http://www.digitaldeckcovers.com All of the photographs on their website show nondescript covers without any sort of brandingThat is exactly what I thought I was orderingInstead, I received a cover with their logoI didn't look for their product on Amazon, ebay, Newegg, and SearsI found their website and figured it would be the most representative of the products they sellIsn't this a fair assumption? They need to update their website to show what people are really buyingIf they had done that before, I never would have ordered the product I was completely surprised and extremely disappointed when I received the cover in the mail because it had the company's logo embroidered across the front! I believe this company deceived me through advertisingThe depictions on their website do not match the actual product I receivedI've attached photos and can provide more if neededThe fabric is fine, and the measurements are correct (this is a custom product), but why would they add their logo without telling me in advance? I was looking for a black, nondescript cover that wouldn't draw any attention whatsoeverIt's dumb to add a logo to a cover that is meant to conceal somethingThe logo is distracting and serves the opposite purpose Here is my e-mail exchange with the company (follow from bottom to top)I never received a response to my most recent message, sent on July From: [redacted] Subject: Re: Order #XXXXX Date: July 2, at 8:30:PM CDT To: DigitalDeckCovers Tell me where your logo is shown or mentioned in any of the attached photos & descriptions of your covers from your websiteYou misrepresented your productI intended to purchase a nondescript cover without any branding, and that's all I saw on your websiteThis is advertising, plain and simpleI have filed a complaint with the Revdex.com On Jul 2, 2015, at 6:PM, DigitalDeckCovers wrote: ***, we respond to contact forms quicker as we receive many emails throughout the day Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desiredWe do have many pictures of covers with our logo on our websiteFurther, it is common practice for most manufacturers to use their name on their productsSorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around Enjoy your weekend [redacted] www.digitaldeckcovers.com From: [redacted] mailto:***@HofferSongs.com Sent: Thursday, July 02, XXXX X:XX PM To: DigitalDeckCovers Subject: Re: Order #XXXXX No response? I now hate your company even more, and I'll be sure to spread the wordThanks to you, I'll never forget your name! On Jun 30, 2015, at 3:PM, [redacted] wrote: I received my order today, and I am extremely disappointedI was expecting to receive a nondescript black cover - like all of the photos on your website!!! Instead, I received a cover with your name embroidered on the front! It's not what you advertisedHow is this an acceptable business practice? [redacted] Order #XXXXX Final Business Response / [redacted] (4000, 9, 2015/07/31) */ First off, to say we threatened a lawsuit is just plain wrongNo mention of that in the emails of ours that you took the time to paste above Again: Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desiredWe do have many pictures of covers with our logo on our websiteFurther, it is common practice for most manufacturers to use their name on their productsSorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around Final Consumer Response / [redacted] (4200, 11, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is advertising and absolutely terrible customer serviceI can't "turn it around" because it's sitting in the center of a roomThis company is awfulI don't know what else to say
As explained to the customer, the dimensions we have on file and used for the HP Envy pattern (WxDxH=x x 7.6) were taken directly from manufacturer specs (and we even shortened the width over 0.5” based on our own measurements). We have sold over covers for this model
without size complaints. Further, in order to avoid this problem, we send an order confirmation email with these specs and ask repeatedly for customers to double-check these against their actual equipment and to notify us of any changes neededIf we don’t hear back, we have no choice but to continue making the cover from our specs. We also state in our return policy that was sent in several emails, on our website, and each invoice that if a customer chooses not to do so, we cannot be held responsible If the cover received doesn't measure, WxDxH=x x (plus 0.5" seam allowance), we are happy to make another. Please let us know
Complaint: [redacted]
I am rejecting this response because: THE SPECS I SENT ARE FOR THE COVER YOU SENT TO ME. They are NOT the specs of my printer. The specs for my printer are the same as the specs you have on your website for my printer and what you printed on your invoice to me. Initially you asked me for the specs of the cover you originally shipped and that's what I have sent to you, four times now. All I ask is that you send a cover made to the specs that you have on your website. My guess is that the cover you sent should have gone to someone else and the mistake was made by your shipping or packaging personnel.
Sincerely,
[redacted]
Our return policy is contained in the email order confirmation sent to customers as well as on the packing slip, and clearly stated on our website. In order to avoid these problems, we send an order confirmation email with our on-file specs (which in this case match HP's given specs and have been used successfully for well over 100 covers for this printer), and ask repeatedly for customers to double-check these against their actual equipment and to notify us of any changes needed. If we don’t hear back, we have no choice but to continue making the cover from our specs. We also state in our return policy (see below) that was sent in several emails, on our website, and each invoice that if a customer chooses not to do so, we cannot be held responsible. ** DDC's Return Policy ** Once we receive your order, you receive this order confirmation email that contains the dimensions that we have on-file for your gear to you so that you can double check them against your actual item. If our dimensions differ from yours, we'll correct our pattern to fit your gear. We work hard to complete and ship all orders fast so if we don't hear back from you promptly after you receive this order confirmation email and you choose not to check the dimensions, we will build your order with our on-file dimensions and cannot be held responsible if the cover does not fit. If we make a mistake on verified dimensions or if there is a problem with the materials, we will quickly remake your order and cover all of the re-shipping costs after the original cover is returned. Otherwise, due to the custom nature of these covers, all sales are considered final. Also, please make sure you actually have (and plan to keep) your equipment BEFORE you order one of our dust covers. If you decide to buy a different brand/size/type of equipment after ordering from us, we cannot stop or change your order once it has been placed, and returns or exchanges do not apply (see our return policy above). The customer's specs are much larger than the manufacturer specs and should have been given before we made his order. As our policy states, under these circumstances, we are not responsible for making a second cover. Nonetheless, we will make an exception simply to be done with this customer. It will ship by the end of next week.
Initial Business Response /* (1000, 5, 2015/07/08) */
"False Advertising?" This customer is upset because our logo is embroidered on the BACK side of our dust cover. That is hardly false advertising. Virtually all manufacturers brand their products. There are literally 100s of pictures of our dust...
covers showing our embroidered logo not only on our website, but on [redacted] ebay, [redacted] and [redacted] To open a Revdex.com case because a company embroiders a logo on their product and call that "false advertising" makes me question whether the customer understands what the definition of false advertising is, and if he continues, we will consider legal action since false accusations of intentionally misleading customers with false advertising is slandering our reputation.
We attached just a few of many pictures of our products, all which show our logo.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's very easy to see that this company is misrepresenting their product. Please go to their website, look for the product I purchased, and you won't see any photos with a logo. I don't appreciate being threatened with a lawsuit for being the the victim of manipulative sales practices.
http://www.digitaldeckcovers.com
All of the photographs on their website show nondescript covers without any sort of branding. That is exactly what I thought I was ordering. Instead, I received a cover with their logo. I didn't look for their product on Amazon, ebay, Newegg, and Sears. I found their website and figured it would be the most representative of the products they sell. Isn't this a fair assumption? They need to update their website to show what people are really buying. If they had done that before, I never would have ordered the product.
I was completely surprised and extremely disappointed when I received the cover in the mail because it had the company's logo embroidered across the front! I believe this company deceived me through false advertising. The depictions on their website do not match the actual product I received. I've attached photos and can provide more if needed. The fabric is fine, and the measurements are correct (this is a custom product), but why would they add their logo without telling me in advance? I was looking for a black, nondescript cover that wouldn't draw any attention whatsoever. It's dumb to add a logo to a cover that is meant to conceal something. The logo is distracting and serves the opposite purpose.
Here is my e-mail exchange with the company (follow from bottom to top). I never received a response to my most recent message, sent on July 2.
From: [redacted]
Subject: Re: Order #XXXXX
Date: July 2, 2015 at 8:30:17 PM CDT
To: DigitalDeckCovers
Tell me where your logo is shown or mentioned in any of the attached photos & descriptions of your covers from your website. You misrepresented your product. I intended to purchase a nondescript cover without any branding, and that's all I saw on your website. This is false advertising, plain and simple. I have filed a complaint with the Revdex.com.
On Jul 2, 2015, at 6:09 PM, DigitalDeckCovers wrote:
[redacted], we respond to contact forms quicker as we receive many emails throughout the day.
Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desired. We do have many pictures of covers with our logo on our website. Further, it is common practice for most manufacturers to use their name on their products. Sorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around.
Enjoy your weekend.
[redacted]
www.digitaldeckcovers.com
From: [redacted] mailto:[redacted]@HofferSongs.com
Sent: Thursday, July 02, XXXX X:XX PM
To: DigitalDeckCovers
Subject: Re: Order #XXXXX
No response? I now hate your company even more, and I'll be sure to spread the word. Thanks to you, I'll never forget your name!
On Jun 30, 2015, at 3:35 PM, [redacted] wrote:
I received my order today, and I am extremely disappointed. I was expecting to receive a nondescript black cover - like all of the photos on your website!!! Instead, I received a cover with your name embroidered on the front! It's not what you advertised. How is this an acceptable business practice?
[redacted]
Order #XXXXX
Final Business Response /* (4000, 9, 2015/07/31) */
First off, to say we threatened a lawsuit is just plain wrong. No mention of that in the emails of ours that you took the time to paste above.
Again: Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desired. We do have many pictures of covers with our logo on our website. Further, it is common practice for most manufacturers to use their name on their products. Sorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around.
Final Consumer Response /* (4200, 11, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this is false advertising and absolutely terrible customer service. I can't "turn it around" because it's sitting in the center of a room. This company is awful. I don't know what else to say.
Our return policy is contained in the email order confirmation sent to customers as well as on the packing slip, and clearly stated on our websiteIn order to avoid these problems, we send an order confirmation email with our on-file specs (which in this case match HP's given specs and have been used successfully for well over covers for this printer), and ask repeatedly for customers to double-check these against their actual equipment and to notify us of any changes neededIf we don’t hear back, we have no choice but to continue making the cover from our specsWe also state in our return policy (see below) that was sent in several emails, on our website, and each invoice that if a customer chooses not to do so, we cannot be held responsible [redacted] DDC's Return Policy [redacted] Once we receive your order, you receive this order confirmation email that contains the dimensions that we have on-file for your gear to you so that you can double check them against your actual itemIf our dimensions differ from yours, we'll correct our pattern to fit your gearWe work hard to complete and ship all orders fast so if we don't hear back from you promptly after you receive this order confirmation email and you choose not to check the dimensions, we will build your order with our on-file dimensions and cannot be held responsible if the cover does not fitIf we make a mistake on verified dimensions or if there is a problem with the materials, we will quickly remake your order and cover all of the re-shipping costs after the original cover is returned Otherwise, due to the custom nature of these covers, all sales are considered final Also, please make sure you actually have (and plan to keep) your equipment BEFORE you order one of our dust covers If you decide to buy a different brand/size/type of equipment after ordering from us, we cannot stop or change your order once it has been placed, and returns or exchanges do not apply (see our return policy above)The customer's specs are much larger than the manufacturer specs and should have been given before we made his order As our policy states, under these circumstances, we are not responsible for making a second cover Nonetheless, we will make an exception simply to be done with this customerIt will ship by the end of next week
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ "Advertising?" This customer is upset because our logo is embroidered on the BACK side of our dust coverThat is hardly advertisingVirtually all manufacturers brand their productsThere are literally 100s of pictures of our dust covers showing our embroidered logo not only on our website, but on [redacted] ebay, [redacted] and [redacted] To open a Revdex.com case because a company embroiders a logo on their product and call that "advertising" makes me question whether the customer understands what the definition of advertising is, and if he continues, we will consider legal action since accusations of intentionally misleading customers with advertising is slandering our reputation We attached just a few of many pictures of our products, all which show our logo Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's very easy to see that this company is misrepresenting their productPlease go to their website, look for the product I purchased, and you won't see any photos with a logoI don't appreciate being threatened with a lawsuit for being the the victim of manipulative sales practices http://www.digitaldeckcovers.com All of the photographs on their website show nondescript covers without any sort of brandingThat is exactly what I thought I was orderingInstead, I received a cover with their logoI didn't look for their product on Amazon, ebay, Newegg, and SearsI found their website and figured it would be the most representative of the products they sellIsn't this a fair assumption? They need to update their website to show what people are really buyingIf they had done that before, I never would have ordered the product I was completely surprised and extremely disappointed when I received the cover in the mail because it had the company's logo embroidered across the front! I believe this company deceived me through advertisingThe depictions on their website do not match the actual product I receivedI've attached photos and can provide more if neededThe fabric is fine, and the measurements are correct (this is a custom product), but why would they add their logo without telling me in advance? I was looking for a black, nondescript cover that wouldn't draw any attention whatsoeverIt's dumb to add a logo to a cover that is meant to conceal somethingThe logo is distracting and serves the opposite purpose Here is my e-mail exchange with the company (follow from bottom to top)I never received a response to my most recent message, sent on July From: [redacted] Subject: Re: Order #XXXXX Date: July 2, at 8:30:PM CDT To: DigitalDeckCovers Tell me where your logo is shown or mentioned in any of the attached photos & descriptions of your covers from your websiteYou misrepresented your productI intended to purchase a nondescript cover without any branding, and that's all I saw on your websiteThis is advertising, plain and simpleI have filed a complaint with the Revdex.com On Jul 2, 2015, at 6:PM, DigitalDeckCovers wrote: ***, we respond to contact forms quicker as we receive many emails throughout the day Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desiredWe do have many pictures of covers with our logo on our websiteFurther, it is common practice for most manufacturers to use their name on their productsSorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around Enjoy your weekend [redacted] www.digitaldeckcovers.com From: [redacted] mailto:***@HofferSongs.com Sent: Thursday, July 02, XXXX X:XX PM To: DigitalDeckCovers Subject: Re: Order #XXXXX No response? I now hate your company even more, and I'll be sure to spread the wordThanks to you, I'll never forget your name! On Jun 30, 2015, at 3:PM, [redacted] wrote: I received my order today, and I am extremely disappointedI was expecting to receive a nondescript black cover - like all of the photos on your website!!! Instead, I received a cover with your name embroidered on the front! It's not what you advertisedHow is this an acceptable business practice? [redacted] Order #XXXXX Final Business Response / [redacted] (4000, 9, 2015/07/31) */ First off, to say we threatened a lawsuit is just plain wrongNo mention of that in the emails of ours that you took the time to paste above Again: Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desiredWe do have many pictures of covers with our logo on our websiteFurther, it is common practice for most manufacturers to use their name on their productsSorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around Final Consumer Response / [redacted] (4200, 11, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, this is advertising and absolutely terrible customer serviceI can't "turn it around" because it's sitting in the center of a roomThis company is awfulI don't know what else to say
As explained to the customer, the dimensions we have on file and used for the HP Envy pattern (WxDxH=x x 7.6) were taken directly from manufacturer specs (and we even shortened the width over 0.5” based on our own measurements). We have sold over covers for this model
without size complaints. Further, in order to avoid this problem, we send an order confirmation email with these specs and ask repeatedly for customers to double-check these against their actual equipment and to notify us of any changes neededIf we don’t hear back, we have no choice but to continue making the cover from our specs. We also state in our return policy that was sent in several emails, on our website, and each invoice that if a customer chooses not to do so, we cannot be held responsible If the cover received doesn't measure, WxDxH=x x (plus 0.5" seam allowance), we are happy to make another. Please let us know
Complaint: [redacted]
I am rejecting this response because: THE SPECS I SENT ARE FOR THE COVER YOU SENT TO ME. They are NOT the specs of my printer. The specs for my printer are the same as the specs you have on your website for my printer and what you printed on your invoice to me. Initially you asked me for the specs of the cover you originally shipped and that's what I have sent to you, four times now. All I ask is that you send a cover made to the specs that you have on your website. My guess is that the cover you sent should have gone to someone else and the mistake was made by your shipping or packaging personnel.
Sincerely,
[redacted]
Our return policy is contained in the email order confirmation sent to customers as well as on the packing slip, and clearly stated on our website. In order to avoid these problems, we send an order confirmation email with our on-file specs (which in this case match HP's given specs and have been used successfully for well over 100 covers for this printer), and ask repeatedly for customers to double-check these against their actual equipment and to notify us of any changes needed. If we don’t hear back, we have no choice but to continue making the cover from our specs. We also state in our return policy (see below) that was sent in several emails, on our website, and each invoice that if a customer chooses not to do so, we cannot be held responsible. ** DDC's Return Policy ** Once we receive your order, you receive this order confirmation email that contains the dimensions that we have on-file for your gear to you so that you can double check them against your actual item. If our dimensions differ from yours, we'll correct our pattern to fit your gear. We work hard to complete and ship all orders fast so if we don't hear back from you promptly after you receive this order confirmation email and you choose not to check the dimensions, we will build your order with our on-file dimensions and cannot be held responsible if the cover does not fit. If we make a mistake on verified dimensions or if there is a problem with the materials, we will quickly remake your order and cover all of the re-shipping costs after the original cover is returned. Otherwise, due to the custom nature of these covers, all sales are considered final. Also, please make sure you actually have (and plan to keep) your equipment BEFORE you order one of our dust covers. If you decide to buy a different brand/size/type of equipment after ordering from us, we cannot stop or change your order once it has been placed, and returns or exchanges do not apply (see our return policy above). The customer's specs are much larger than the manufacturer specs and should have been given before we made his order. As our policy states, under these circumstances, we are not responsible for making a second cover. Nonetheless, we will make an exception simply to be done with this customer. It will ship by the end of next week.
Initial Business Response /* (1000, 5, 2015/07/08) */
"False Advertising?" This customer is upset because our logo is embroidered on the BACK side of our dust cover. That is hardly false advertising. Virtually all manufacturers brand their products. There are literally 100s of pictures of our dust...
covers showing our embroidered logo not only on our website, but on [redacted] ebay, [redacted] and [redacted] To open a Revdex.com case because a company embroiders a logo on their product and call that "false advertising" makes me question whether the customer understands what the definition of false advertising is, and if he continues, we will consider legal action since false accusations of intentionally misleading customers with false advertising is slandering our reputation.
We attached just a few of many pictures of our products, all which show our logo.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's very easy to see that this company is misrepresenting their product. Please go to their website, look for the product I purchased, and you won't see any photos with a logo. I don't appreciate being threatened with a lawsuit for being the the victim of manipulative sales practices.
http://www.digitaldeckcovers.com
All of the photographs on their website show nondescript covers without any sort of branding. That is exactly what I thought I was ordering. Instead, I received a cover with their logo. I didn't look for their product on Amazon, ebay, Newegg, and Sears. I found their website and figured it would be the most representative of the products they sell. Isn't this a fair assumption? They need to update their website to show what people are really buying. If they had done that before, I never would have ordered the product.
I was completely surprised and extremely disappointed when I received the cover in the mail because it had the company's logo embroidered across the front! I believe this company deceived me through false advertising. The depictions on their website do not match the actual product I received. I've attached photos and can provide more if needed. The fabric is fine, and the measurements are correct (this is a custom product), but why would they add their logo without telling me in advance? I was looking for a black, nondescript cover that wouldn't draw any attention whatsoever. It's dumb to add a logo to a cover that is meant to conceal something. The logo is distracting and serves the opposite purpose.
Here is my e-mail exchange with the company (follow from bottom to top). I never received a response to my most recent message, sent on July 2.
From: [redacted]
Subject: Re: Order #XXXXX
Date: July 2, 2015 at 8:30:17 PM CDT
To: DigitalDeckCovers
Tell me where your logo is shown or mentioned in any of the attached photos & descriptions of your covers from your website. You misrepresented your product. I intended to purchase a nondescript cover without any branding, and that's all I saw on your website. This is false advertising, plain and simple. I have filed a complaint with the Revdex.com.
On Jul 2, 2015, at 6:09 PM, DigitalDeckCovers wrote:
[redacted], we respond to contact forms quicker as we receive many emails throughout the day.
Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desired. We do have many pictures of covers with our logo on our website. Further, it is common practice for most manufacturers to use their name on their products. Sorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around.
Enjoy your weekend.
[redacted]
www.digitaldeckcovers.com
From: [redacted] mailto:[redacted]@HofferSongs.com
Sent: Thursday, July 02, XXXX X:XX PM
To: DigitalDeckCovers
Subject: Re: Order #XXXXX
No response? I now hate your company even more, and I'll be sure to spread the word. Thanks to you, I'll never forget your name!
On Jun 30, 2015, at 3:35 PM, [redacted] wrote:
I received my order today, and I am extremely disappointed. I was expecting to receive a nondescript black cover - like all of the photos on your website!!! Instead, I received a cover with your name embroidered on the front! It's not what you advertised. How is this an acceptable business practice?
[redacted]
Order #XXXXX
Final Business Response /* (4000, 9, 2015/07/31) */
First off, to say we threatened a lawsuit is just plain wrong. No mention of that in the emails of ours that you took the time to paste above.
Again: Our logo is embroidered on the width side, so you can put it on the backside where it isn't visible if desired. We do have many pictures of covers with our logo on our website. Further, it is common practice for most manufacturers to use their name on their products. Sorry to hear it is so aggravating to you to own a branded item, but you can easily turn it around.
Final Consumer Response /* (4200, 11, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this is false advertising and absolutely terrible customer service. I can't "turn it around" because it's sitting in the center of a room. This company is awful. I don't know what else to say.