DigitalDog Auto Recovery

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

In violation of CA Law, Digital Dog failed to inventory the contents of my impounded 2012 Nissan Sentra when they took control of the vehicle from SF Auto Return on 11-06-2017. Digital Dog failed to contact me in writing by sending written notice to my legal USPS mailing address, also registered with CA AAA for new membership and official CA DMV Registration renewal on September 22, 2017, as well as the same PO Box on the replaced DMV registration on 11-07-2017. Digital Dog chose to send notification of my seized vehicle to an old address they claim was provided to them by lien holder, Mechanics Bank/CRB Auto, where I would be certain to never receive notification of my belongings or the location of my vehicle. My vehicle contained almost $10,000 worth of belongings which Digital Dog noted on some paperwork as "4 bins of contents", which is NOT a carefully or properly itemized list of contents. Additionally, the contents included obvious valuables: a GATEWAY laptop computer, and charger, a cell phone and charger, valuable Italian leather jacket, clothing, shoes, a Marin County Library Book I have had to subsequently pay $32 to clear, post office box keys, personal storage drives, jewelry, massive collection of personal paperwork and legal documents. The irreplaceable intellectual property contained on my laptop I originally valued at $7000, all of which could be negotiable. Digital Dog and/or Mechanics Bank paid $2553.50 to SF Auto Return to remove my vehicle on 11-06-17. Digital Dog assigned this Claim Case # 19409354.

First, I have seen of this complaint however, I will have a meeting first thing Monday 12/29/14 morning and make our response a priority.

Company states: We have reached a settlement with the consumer. The consumer agreed to it and we will be sending out the check either today or Monday.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We have attempted to reach Ms. Honesto by phone, and have not yet had a return call.After speaking with her, we will update this case further. Thank...

you. Thank You, [redacted]Digital Dog Auto RecoveryCustomer Service Supervisorph: ###-###-####fax: ###-###-####[redacted]

We are working with this customer and are currently awaiting an estimate for repairs to the vehicle. Thank you.

The nightmare started in August 2017. My car was repossessed by digital
Dog in Fremont,CA Ill make this real short. Just because you people took my car, doesn't give you the right to cheat and scam the consumer (ME). I am just asking for what is mine.
Please give me back give back what you took is all I want I can not take the stress or mental strain of your negligent action any longer. My story is hard to believe and long but ill be short. I will stand by this truth! In short your employees took a 2016 corolla LE but gave back a lookalike 2014 -2015 pieced together pile of junk! Parts and aftermarket,rusted ,and don't even belong to Toyota. The numbers that were checked are various they left chalk marks, labels, and receipt stickers on this lookalike. Believe me only a fool would say these things and i'm not a fool. Yes you sent a man out to look at the car, but he woulnt look at any of the proof there was no need,until he called Toyota and asked about the thin blue pinstripe across the doors and dashboard. if they said that it does have it the case is closed. 30 minutes later he called and told me case closed? Well what he didn't know is I already went to Toyota and told the car wasn't a Corolla LE. The stripe he seemed to base his verdict on is an option... but just on the Special Edition Sports package, not mine I was only able to get a base model no extra options.I want this issue resolved please. its been long enough and the stress is affecting my health and family. there is proof and people who also can testify to the truth of my claim. I was unjustly treated by your company.I cant even honestly say this car is safe, I dare not risk my grandkids or any other person's well being, riding with me. It seems as though there was had total disregard for the safety of me or anyone who gets in the car . .I was wronged by your company and should be compensated with what is due me. I want my car back not this pile of junk.I hope this can be resolved quickly. as I would like to put this nightmare behind me and not take any further actions then I already have. Thank you

R. Rodrigues

Consumer

On November 9th 2017 my car was reprocessed by Digitaldog Auto Recovery. When I went to pick up my personal belongings, after waiting for close to 1 hour was told could not find my belongings and told to call main office. Called main office and was told someone would return my call. After a week I went back to the concord tow yard to see if my belongings have been found. Was told by a worker that they have not been found, he also stated that the worker prior to him being hired was let go due to theft. He said there had been several claims put in for this taking place at this yard. He put a claim in for me and said an adjuster would call me. A week later I get a Call from David, stating they found my belongings in the car at the auction facility. They will pack them up and send them to Concord the call me when they arrive. Well no phone call, so I showed up at the lot and was told by the General Manager he had my items. Gave me a large plastic bag with everything thrown in. Went through the bag, first thing I see are my prescription glassed thrown in the bag. Mind you they were in the hard leather case in the console. So the case was opened and the glasses dumped out. A total of $3900 of personal belongings taken, even the items that were listed on their inventory sheet. I was first told by David the claims adjuster they would replace my glasses and some other items. When I mentioned there was a money order in the glove box with some social security paperwork he became hesitant. Today I receive a letter from him stating he did a in-home investigation and spoke with the driver and his manager. The letter also states that the employees are well trained staff members. Well if the employees are so well trained, why were 2 of them fired for belongings stolen and numerous claims being filed in the last months? Upon reading the reviews this is not the first review of items being stolen out of cars in their possession. This is the shadiest business I have ever dealt with. My insurance company, and the financial company will be notified first thing Tuesday morning. They have not heard the last of me. Oh yes also The Revdex.com as well..

Review: Digitalgog unlawfully repossessed my car and in that process; I have suffered damages, damage was done to real property, and items are missing from my car. June 7 Digitialgog broke the chain that locked my drivewaygate, and illegally seized my car. In the processes of taking the care the weight of both the tow truck and the car caused the asphalt to crack in several different places. When I got the car back there were items missing from the car. I asked the driver not to take the car and when I refused to give him the keys he called me a "[redacted]" which violates the Rosenthal Fair Debt Collection Practices Act. I first brought these issues up with [redacted] and he said the driver knows better to break a lock to gain assess, but could see the damage being done to the driveway because of the weight. When I was forced to sign document to get my car back I found out I had missing items from my car. I reseved a list of what was in the car ten days after it was unlawfully repossessed. I mention that items were missing and was told they probably are not on the list. I spoke to the VP about this matter and he told me I had no rights because I missed car payments and rights are to protect people from government. He said he will look into it and get back to me in 24 hours. I never heard from him until a week later. He called me and said because they haven't had problems in the past and I am a liar who cant pay his bills. They aren't going to do anything about damages done or missing items. I was also informed that the company they hired would not take care of these things either. I requested all documentation regarding the car and me and he said he will look in to what is required to send and that he might get it to me. He then contact the police and said I was harassing him and threating him. No charges were filled.Desired Settlement: I want them to pay for the repairs done to driveway and compensate me for the missing item from my car; along with other damages I suffered as a direct result of their negligence. I also want a written apology.

Business

Response:

Claimant Statement: “Digitalgog unlawfully repossessed my car and in that process; I have suffered damages, damage was done to real property, and items are missing from my car.” Rebuttal: Our agency is one of the most trusted in the nation, these claims that Mr. [redacted] has made have been taken very seriously review by not only our internal staff but our legal counsel, our client and the Lien Holder of Mr. [redacted]’s loan. Mr. [redacted] has set a new standard for difficulty calling us upwards of 20-40 times prepay and looking up the personnel information of our Vice President and others involved in the claim. He has made vague threats and as a result has been spoken to by local law enforcement. His statements are untrue. Claimant Statement: “June 7 Digitialgog broke the chain that locked my drivewaygate, and illegally seized my car.” Rebuttal: This statement has specifically been investigated at length by both our client and our management team and determined to be false. Mr. [redacted] provided a picture of the cut lock. Which was rusted and appeared to be cut in the past. Our employee states that Mr. [redacted]’s gate was open, unsecured when he arrived, as such he was able to drive on to the property without issue. In addition the employee that completed the repossession had been working for us a number of years and has completed multiple state and federal law trainings with our management team and fully understands that cutting a lock to enter a property is unlawful and would constitute a crime. Claimant Statement: “In the processes of taking the care the weight of both the tow truck and the car caused the asphalt to crack in several different places.” Rebuttal: This statement is untrue, the cracks in Mr. [redacted]’s driveway are old enough to have grass and weeds growing through them as well as to have been cut in the past by whom ever maintenances Mr. [redacted]’s property. Claimant Statement: “When I got the car back there were items missing from the car.” Rebuttal: We do not find this statement to be true, all items are inventoried to the best of our ability considering the shear amount of items. Mr [redacted] was intoxicated at the time of recovery and stated he had nothing he wanted in his vehicle. Regardless we completed the inventory and made it available to Mr [redacted] for his pick up. Claimant Statement: “I asked the driver not to take the car and when I refused to give him the keys he called me a "dumbass fk" which violates the Rosenthal Fair Debt Collection Practices Act.” Rebuttal: This has been investigated by our management, our client, and and Mr. [redacted] ban. Our employee denies this accusation and our findings support his statements. Our employee does admitted becoming agitated with Mr. [redacted], as Mr. [redacted] was intoxicated and belligerent at the time of our interaction and was brandishing and and discharging a pellet gun in the general direction of our employee as the driver was trying to leave the property. In addition, Mr. [redacted] got in to the vehicle after the recovery was complete and rather than removing his property as offered by our employee he pulled the E-Brake in what appeared to be an attempt to cause an accident or damage to the unit when the driver left the property with the unit in tow. Claimant Statement: “I first brought these issues up with [redacted] and he said the driver knows better to break a lock to gain assess, but could see the damage being done to the driveway because of the weight. When I was forced to sign document to get my car back I found out I had missing items from my car. I reseved a list of what was in the car ten days after it was unlawfully repossessed. I mention that items were missing and was told they probably are not on the list. I spoke to the VP about this matter and he told me I had no rights because I missed car payments and rights are to protect people from government. He said he will look into it and get back to me in 24 hours. I never heard from him until a week later. He called me and said because they haven't had problems in the past and I am a liar who cant pay his bills. They aren't going to do anything about damages done or missing items. I was also informed that the company they hired would not take care of these things either. I requested all documentation regarding the car and me and he said he will look in to what is required to send and that he might get it to me. He then contact the police and said I was harassing him and threating him. No charges were filled.” Rebuttal: Addressed in prior statements. We explicitly respect and strive to protect consumers through our processes. Any complaint is throughly review and even when unfounded is reviewed to explore how we could improve the experience of a very difficult and intrusive process in a consumers otherwise difficult financial time. Best, [redacted] Vice President DigitalDog Auto Recovery DigitalDog.us [redacted]

Consumer

Response:

I am rejecting this response because: Its not accurate information, and I can not believe how far this company is willing to go; so they do not have to take responsibility for their actions. They have slandered my name, and called the police lying saying I made threats to employees. Now they are just telling more lies. Stating that I was drunk; is a poor attempt to justify there actions and make my character be in question. It was around 6:30A.M and I just woke up. I did provide them pictures of the broken chain. The chain is an older chain, but it secured my driveway gate just fine. I offered to have my lady friend who stayed the night to write a letter confirming that I shut and locked the gate after she arrived at my house the night before the unlawful repossession took place. I also was told by a neighbor they saw the driver out of the tow truck by the gate. If the gate was open there would be no need for the driver to get out his truck. I wasn't even close to the car to touch it let alone do something to the brakes. This lie isn't as bad as the one digital dog told the lien holder. They told the lender that I shot the car with an air rifle. I was told to contact a gentlemen named [redacted] from digital dog and he would be handling the claim process. He stated 'the driver knows better then to do that" when I told him about the chain being broken that locked the driveway gate. The driver was fully aware because of the classes and training provided by digital dog, but did it any ways. When I told [redacted] about the damage to the driveway; stating that it was probably caused by the weight of both the car and tow truck. He said "now I could see that happening" The person who job is to handle the claim and wrote the letter that denied my claim told quote "I could see that happening" when the cracks were first brought to their attention. There are many different cracks in my driveway and they were not there until the unlawful repossession happened. I provided pictures of these cracks. I also provided pictures of a crack in a different location that was there before the unlawful repossession occurred. I did this to show them that a crack that was there already would have some type of vegetation growing in it.I spoke to the VP of digital dog regarding the damage to real property and he stated "You have no rights' and "rights are to protect people from government." I feel that employees at digital dog feel and treat people that have their car repossessed like second class citizens because they missed a car payment. I know that this is the the way I was treated. When I first talked to the VP regarding the claim he said he would have a decisions in 24 hours. After two weeks I got a call from him and he stated my claim was denied and the claim I submitted with American Recovery Service will be denied as well. I was trying to discuss the facts with him in a professional manner, and he hung up on me. I called him back with no answer and text him after that. Someone called the police on me stating that I was harassing him and threaten him. Which was a total lie and no charges where filed. Similar to how digital do stated I was drunk; an unethical attempt to prevent them from taking responsibility for there actions.I received a letter with a list of inventory that was in the car 8 days after the unlawful repossession took place and an item was missing. It was a gift that my sister gave me. I was under the impression that the law stated I should have been provided this document within two days after a car was repossessed. There was an item missing and I was first told I should just go check see it may have been looked over. When I went and got my car back the item was not in the car. I mention something to the gentlemen who was there and he said it will be resolved with the claim I submitted. He also asked me to sign something digitally on a tablet. I denied that request and he had a paper document; he wanted me to sign. I told him I was not comfortable signing it. He told me that I would not get my car back unless I signed it. I did sign the paper document because I was forced too. I put to get car back and plus addendum next to where I signed. I still have yet to receive my gold cross or been compensated for it.Digital dog is a unethical company that is willing to do whatever the see fit in order to not take responsibility for there unlawful actions. They have slandered my name and lied about me and what they have done. I feel all there actions and the way I have been treated has something to do with when I was wrongly placed under citizens arrest by a repossession tow company's driver; who came to my house a 130A.M. years ago looking for the old home owners vehicle. I am not positive but I feel it was the same driver that placed me under citizens arrest. Of course nothing ever cam from the citizens arrest because it was a lie. Just like digital dog is lying now. Digital dog has not only been unethical; they have broke laws that are made to protect consumers like myself. They damaged my property and took my property. They are willing to do anything not to take responsibility. Something needs to be done about there actions. I want a formal complete with the Revdex.com and they shouldn't be recognized by the Revdex.com. They need to repair the damages they caused. They would not tell me their insurance company was. I offered them to have someone from there company to come investigate and put a value of the damages. They said that they didn't need too. No business should treat anyone the way digital dog treated me. I hope the Revdex.com will put a stop to this and make them accountable.

Review: My car got repossessed by Digital Dog Auto Recovery on June 2nd, 2015. When I recieved my car back, there were damages made from where they towed my car. My front bumper on the drivers side was unattached from my car followed by dents and scratches. I remember the worker was trying to push my bumper back in place and I told him no it was not like this before. There were other minor dents and scratches on my car that I don't remember having on my car but the front bumper was more of my concern. After talking to [redacted], who was in charge of my claim at the time. She told me to send her pictures and also an estimate of my car. I did and she was confused on the pictures because she thought there was rust in one of the pictures. She also did not follow up on me when I sent the estimate. I had a auto body mechanic tech look at my car and he confirmed that my bumper cannot get rust because it is plastic. Plastic cannot rust. He told me the chains of the towing truck do rust.Today is now sept. 3, 2015. It's been three months and my car has not been fixed yet. They haven't contacted me back or followed up with me on when they are going to fix my car. They have poor customer service skills and I just feel like they're putting this situation on hold because they don't want to pay for the damages they caused on my car. I've emailed [redacted] and also contacted her several of times but no reply. This is ridiculous.Desired Settlement: Fix the damages on my car and I do not want any further contact from them even though they were bad at doing that as well. This place is horrible. THREE MONTHS??!! This is how they run their business? Unexceptable.

Business

Response:

Message:Good afternoon~ We have received the complaint and estimate from [redacted] requesting a total of $1331.48 for repairs to both front and rearbumpers on her 2010 Mitsubishi Lancer. The complaint states we damaged thefront and rear bumpers of this unit during the repossession process. We havespoken to the recovery agent who has advised this vehicle was sitting on thestreet so he was able to hook this unit from the front and secure fortransport, he at no time touched the rear of this vehicle. The agent hasalso stated he was not aware of causing any damage to the front bumper.Through further investigation of all pictures and condition report we agreethe damage to the front end of this vehicle does indicate tow damage. Wehave also reviewed all pictures of the rear of this same unit both from ourlot and from this customer but this area does not indicate tow damage. We doaccept responsibility for the front bumper damage but again as we did nottouch the rear of this unit with our equipment we do not believe any damageto this area was caused by our company. As we agree this process has takenmore time than we would like, we will agree to pay the entire estimateamount of $1331.48 to compensate for our lack of response for this amount oftime. We will be happy to issue a check to the customer in the totalrequested amount of $1331.48 along with a settlement agreement. Thank you![redacted]Digital Dog Auto RecoveryClaims Specialist/Redemptions[redacted]

Review: Hours of operation for the type of services they render. This is a repo service and yet there hours of operation is only a 5.5 hour per day to reclaim your vehicle or be charge there storage fee as well as a personal property fee (9am -3pm and closed from 12-1230pm Monday - Friday), and completely closed on weekends in order to charge you more money.

These hours of operation are set up for the customer to fail, reason being your average person works from either 8-5pm or 7-4 and lunch around 12-1230. From what I see this is one of the biggest overlooked scams out there. They will send a tow truck out to reclaim a vehicle during the weekend but offer no services for the customer to recover there vehicle during the weekend or after work. There hour of operation is unreasonable and borderline fraudulent.Desired Settlement: Bill modified to reflect a zero balance and a refund if payment to the company is out of my pocket for any fee accumulated after the payoff was made to the Lien holder.

Business

Response:

Tell us why here...Good morning! This customer is correct as far as our business hours in the Rancho Cordova area, they are 9AM-3PM Monday-Friday. Unfortunately I believe this customer has confused us with a tow company. Repossession Agencies and Tow Companies are governed by different laws and codes. Tow companies are required to offer after hour pick up's for additional fee's, repossession agencies are usually open during normal business hours such as ours. We have signed contracts with our clients stating in advance any fees that are changed to customers, this account was no exception. This customer did redeem unit on 3-8-16 with no out of pocket money at the lot (release received from lien holder stated to bill them all fees) but did advise while in our office that if he did see our agent he would have shot him. Our warehousemen then allowed this customer to view this vehicle before signing any documents, after he was satisfied the unit was in good condition he signed our release documents and left our facility. We offer no scams as accused and operate an honest repossession agency which complies with all California State Laws at each of our offices across California. Thank you!

Review: My car was repossessed by Digital Dog. Upon picking up my vehicle, items were missing and a police report was filed. After several attempts to communicate with their claims specialist, it took over a month to hear a response. I call to speak to the manager who never returns my calls. They are denying any responsibility and our going by their workers word of mouthDesired Settlement: I would like the items listed in the police report to be replaced.

Business

Response:

Attached is our denial letter dated February 28, 2014; sent same certified mail. Also attached is a signed personal effects inventory sheet releasing each party from all claims regarding personal property of the repossessed vehicle.

Consumer

Response:

I am rejecting this response because all belongings were in a plastic bag and removed from the car. Correct inventory could not be done unless everything was taken out of the car and was not clearly able to do so until I was returned home. Letter was sent out a week after the claims specialist said she had it priority sent. Also, called to speak to a higher manager who never returned my call and still hasn't from January after several attempts.

Review: The finance company of my vehicle sent Digital Dog auto recovery to pick up my vehicle after it was impounded. Digital dog cleaned out my car out of all my property and stored it. I was never advised on how they worked. I was supposed to also be legally notified they had my property in their possession and of their storage fees. I never received a letter that stated thy had my property neither did my finance company. I was never adviced of their fees or even that they had my property! I talked with management and first manager was really rude. They also have no proof that I received any letter stating they have my property. They were not willing to work out anything with me and everybody I talked to was rude and unprofessional. I offered to pay a reasonable amount for my property release and they still wouldn't work anything out with me.Desired Settlement: I would like a complete refund for all the property storages and fees they charged me for! I think they should have customers sign the letters they suppose it send out customers.

Business

Response:

It is unfortunate that this customer had a difficult experience; we strive to insure our clients' customers are happy with our service, although making customers happy after having their car repossessed is a lofty goal. In this case, we reduced our fees over 50% and the customer would not pay and would not come to our facility to pick up his belongings. He hung up on our staff a number of times and never accepted our reductions on price. Unit recovered 4-28-15Our redemption department emailed on 5-1-15 at 9:29am the following note to Veros Credit: "Good afternoon! Hope you are having a great Friday! Redemption fees per your contract are: 45.00 per day vehicle storage with 50.00 one time admin fee. Personal property redemption: 30.00 inventory fee and 10.00 per day storage. Unit recovered 04/28/2015 14:52:16 and stored at our Salinas facility. Thank you!"5-1-2015 we processed all mail and sent NOS (Notice of Seizure) and Personal Property letters as required by law.On 5-22-15 Sara in our redemption department took a call from the customer demanding prop at no fee—he argued with her for some time over not wanting to pay a dime for personal property; from the notes we can see Sara entered $280.00 (25 days ofstorage at 10.00 per day and a 30.00 inventory fee). We then agreed to accept $150.00 and entered notes in the property tab. He then demanded a supervisor, again did not want to pay a dime and wanted post mark proof of prop letter that went out. Gave call to [redacted] who reviewed the acct and let the customer know we have already negotiated the fees as low as we can and to please come and pick up his property—she also advised letter had gone out, but the customer stated did not want to pay a dime and hung up on [redacted]. On 5-27-15 The customer again called in at 13:02 to inform [redacted] that he contacted a lawyer who advised him to place a claim with Revdex.com since we are charging him for his property. [redacted] then spoke with [redacted] who was advised the very first time this customer called that we had we agreed to lower the fees, he just won’t pay anything at all. [redacted] reviewed the file and agreed we had already agreed to lower the fees and he would need to pay them. 5-27-15 at 13:31(day 30 of prop storage) [redacted]called ro back to advise at [redacted], she received dead air and then a busysignal—she tried this several times. 5-27-15 at 13:54 (again day 30 of prop storage) Ro called back to [redacted] directly—she advised fees are 150.00 butwill go up 10.00 per day. Advised it would be a good idea to pick upproperty sooner rather than later due to cost. Ro at this time argued again buttold [redacted] he would now pay a reasonable fee. This was the first mention by thero that he would agree to pay any fees at all. [redacted] advised we have discountedover 50% of the property fees, ro continued to argue saying we did not followprocedure therefore he should not have to pay—this was basically exactly whathe said during our first conversation and this is a week later. —[redacted] advisedprice is 150.00 as of 5-27-15 and would go up by 10.00 per day then offered toset him up with an appointment but the ro again hung up on her. On 5-29-15 the customer showed up in our Salinas office and spokewith [redacted] says he asked for the 150.00 and the ro stated he was nevernotified of us storing property and will pay nothing. The ro advised since henever received and signed a property report that he now has to pay nothing.[redacted] noticed the fees had already been reduced and advised it will go up by10.00 per day and property is only stored for 60 days then disposed of. Rostated he had already reported us to the Revdex.com and does not have to pay. Heattempted to get [redacted] to provide the property for free several times but [redacted]still refused, ro left our facility.

Review: My 2003 Dodge Ram was towed to their concord location and when we picked up the truck from their possession it had body damage. The tow truck driver cause body and paint damage when he towed it from my house to their location.I have emailed pictures and called [redacted] and [redacted] several times to have them send someone out to my house to look at the vehicle. I have not yet received a call back from anyone there and they always give me the run around that their not in the office or available to speak to me. I am now seeking legal action against this company and my lawyer advised me to file a complaint here with Revdex.com first. My initial phone call to them was 12/26/14 to try to get this issue resolved. It is now 01/20/14 and I have not heard from any one regarding this issue. Please help! Thank you,[redacted]Desired Settlement: I just want my truck fixed. They need to make themselves responsible for their actions. Either I take it somewhere to get it fixed and they take care of the cost, or they send someone to my home to view the damage and cut me a check and I can take it to the repair shop of my choice.

Business

Response:

We are working with this customer and are currently awaiting an estimate for repairs to the vehicle. Thank you.

Review: Stolen property!!!! My car was taken to their facility in Fremont. When I claimed my vehicle's belongings, everything of value was missing. My expensive headphones, my MEDICINE in a prescription bottle with my name and music cds. All my other belongings left in the car were thrown around. I can't understand why these tow companies get away with this. I've filed a police report and made a complaint to my finance company. This was a devastating experience and to have my belongings stolen, too! The employee at the yard was nothing but helpful and I want that noted.Desired Settlement: I've contacted digital dog office and filed a complaint. They don't seem to care that this has occurred. I want this to be known. I don't want this to happen to anyone else although I was told that "this is something that always happens"

Business

Response:

First, I have seen of this complaint however, I will have a meeting first thing Monday 12/29/14 morning and make our response a priority.

Business

Response:

We have attempted to reach Ms. Honesto by phone, and have not yet had a return call.After speaking with her, we will update this case further. Thank you. Thank You, [redacted]Digital Dog Auto RecoveryCustomer Service Supervisorph: ###-###-####fax: ###-###-####[redacted]

Business

Response:

Company states: We have reached a settlement with the consumer. The consumer agreed to it and we will be sending out the check either today or Monday.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.