DigitalOcean Inc.

Hi [redacted],Thanks for the follow up. For obvious security reasons, we're not able to publicly talk about what fraud filters and detection we have in place. All I can say is that we detected that multiple accounts were linked together, and one of those accounts violated section 12. Termination and Access of our TOS. Based on the connection with that account we're not able to permit your account. I truly wish you the best of luck learning Ubuntu. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It seems that the web page info has been modified after I filed a complaint using Revdex.com. The owner or so-called tech admin seems to have no intention of considering my request. Unfortunately, new web page displays more info incorrectly. Based on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make money. At this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, 2016.
 
The ownership records of [redacted] has been changed very frequently as follows:
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
When this person enrolls as “tech admin” (not private domain service offered by [redacted]), phone number ([redacted]) and email address ([redacted]) are fake. A bit of google search shows suspected owner’s email address (See attached file). The domain name of this email address is also registered by [redacted] with the Indian island address. I strongly suspect that the owner of [redacted]should be reported to federal agency and state attorney general. Please, provide owner’s information if you care about my safety and privacy protection. Or could you take down [redacted] web site? Thank you.

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
  I totally disagree the response,the first,as mention from digitialocean,they block my account because of fraud credit, actually after I submit my photo ID,and picture I hold ID,and credit card,they still did not unblock my account, on the contrast, he ask more privacy document. I have to go to you for help ,then they just unblock account, before unblock, I just did not provide any more privacy to them,making thie complaint is the real reason why they unblock, actually they did not care any customer's privacy, even what kind of government issue.the second,the rep mouths are full of lies,at first, they said,the reason of block is “Your ID is from Connecticut, but your address provided says Oregon”And latter ,the reason change to” because I open a case and respone in 3 months”, in the mean time, I did not provide any more and discuss any more with them, that obviously they did not real method and standard to evaluate the account if belong to fraud, all the reason they mentioned is excuse, should I stay somewhere from birth to death, or should I keep an eye on what they saying without any other saying, as a fact, just because I am confident that I did not fraud any one so I back to response them and providing them my IDThe third,digital ocean is playing a bait and switch game, it advise that on Github offer credit, but did not said that there are so many limitation, here is the list, all Digital Ocean has ask for 1. A photo of you holding your government-issued photo ID or passport2. A photo of the credit card you are using with the ID in the same pictureAfter learn your race from id, then ask for1. Your unique promo code2. Photo of your valid student identification card 3. Photo or screenshot of official proof of enrollment (enrollment letter, transcript, etc)4. A screenshot of your “Request a discount” page: [redacted]5. A screenshot of your GitHub Account showing the promo codeCan anyone imagine, I need to upload at least this seven docs to use their 5$ per month services, yes just $5, I need provide so many privacy, also this is not guarantee I can use, maybe have more, but I am tired to deal with them, if DigitalOcean this want to offer credit,should list their standard,and docs they need to open their services before we apply, after we get credit, and make more and more tricky standard and limit to prevent us from using. Yes, if I happen to know they are so mean like, I will never apply it,  will not play bait and switch game with them. The fourth, after reviewing the cases of digitial ocean public in Revdex.com. I surprisely found nearly half case is some kind of relative Foreign races or foreign like,   I really doubt there is something discrimination of DigitialOcean, I learn same from other and my cases. We all provide the id, which DigitalOcean can clearly know our race, then, we got more tricky and ridiculous requirements,Even my bank Or IRS did not ask so much privacy thing to prove ourself, even A 5$ services company pay so much attention on it, do you believe they are really care about protecting their customer, or just care about the color of customer skin?Finally I will never stop looking for justice and respect on this matter before settle, also I think I already provide enough thing to get my account reinstate with credit
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hello [redacted],
As per our conversation through your DigitalOcean account, we have resolved this issue with...

your account being locked and you have been granted access once more. You can access the personal information that you needed. I do see that  we replied to your inquiry in just over an hour. We will continue to do all we can in order to reduce that response time in order to more quickly resolve any future issues. I have included a note below about ways that you can help us in resolving the case even quicker.
While we do not publicly discuss issues on an account, we do want to note that fraud or abuse related issues are taken very seriously by DigitalOcean. In such cases, we will place a hold on an account and work with you to resolve the issue as we want to make sure that your account and payment information are secure.
I know in this case that your email was routed through your droplet on the account. When the hold was placed on the account, the email was no longer available to you. This slowed down our ability to communicate with you to resolve the issue. We strongly recommend that you have a non-account-dependent email so that communication can continue even in the event of a hold or outage. While such events are rare, having an open line of communication will help to get you back up and running quicker.
If you do have any further concerns, please reach out to our Support team. We are here to help.
Best,
Thomas E[redacted]
Platform Support Manager at DigitalOcean

This business was a source of identity theft and did not provide any way to contact them for more information

Review: DigitalOcean Inc. Locked my account without an apparent reason I have all my emails stored on the server as well as personal data I am not using this account for business use. Also I am preparing for an important interview and all my contacts are there. They are not responding to my support ticket.Desired Settlement: I will be able to access my personal data to copy it to an offside backup. I do not want any refunds just access to my data thats all.

Business

Response:

Hello [redacted],

Review: I purchased the company a cloud server, $ 40/mo.Two months later, because the network spider crawl information contains my website address, the company closed my account; without my consent, delete the entire server's data.I suspect that this company also steal my data.The company did not return the balanceDo not pay the refer registration fee of $ 300+ .Desired Settlement: RefundCompensation for loss of data costs

Business

Response:

To whom it may concern:

The complainant in this particular case was given warning for their direct violation of our Terms of Service (TOS), which clearly states the following:

---

2.1 In using the Network, Users will comply with, and refrain from violations of, all applicable provisions of the United States Code, the Code of Federal Regulations, and the New York Revised Statutes, including but not limited to those statutes forbidding: ... (d) violations of the CANSPAM Act, ... (f) false advertising, propagating or profiting from frauds and unfair schemes.

---

Since the user violated article (d) of section 2.1, this not only constitutes a direct violation of our own terms, but a violation of US law. Pursuant with section 2.16 (shown below), we provided notice and clearly stated multiple violations would result in account suspension and/or termination:

---

Hello,

We have received an abuse complaint regarding [[redacted]].

If we receive multiple complaints, we may shut down your droplet to proactively prevent further incident.

Please review and provide us with resolution.

Regards,

DigitalOcean Abuse Team

Terms of Service: https[redacted]

[FULL ABUSE COMPLAINT WAS INCLUDED HERE IN THE NOTIFICATION]

---

Section 2.16 of our Terms:

---

2.16 DigitalOcean may suspend or terminate any account without refund by a User that violates the provisions of this AUP, as DigitalOcean may deem appropriate to the circumstances of the violation. DigitalOcean will provide prior notice of the intent to suspend or terminate service if the provision of notice will not, in DigitalOcean's judgment, run counter to the purposes of the AUP.

---

After the notification was provided and no intent was taken to resolve the issue, we proceeded with the actions listed in section 2.16 and terminated the abusive account. The user states in the original complaint he's concerned we may have stolen his data, however when accounts are terminated, all their contents are irrevocably deleted, so this is not the case.

Business

Response:

Hello,

Review: I recently went on holiday, during this time DigitalOcean asked me to verify my Student Entitlement to a GitHub education bonus, I then said I wouldn't be able to due to being on holiday. DigitalOcean now has since said I abused my account? (giving no details) and refuses to unsuspend it.Desired Settlement: I would like DO to remove the suspension on my account as I have done nothing wrong, other then hosting a web server and a team speak.

Business

Response:

Hi,It was determined that this customer had multiple accounts on our platform, which violates our terms. Additionally, on the customer's second account it was determined that they were hosting material and taking actions that violate our terms. Therefore, we made the determination not to offer service to this customer. The $100 in question was a free credit that we are offering to verified users via a partnership, and this was not money paid by the customer. If there are any follow up questions, please let us know. Thank you,[redacted], DigitalOcean Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi [redacted],I am trying to understand why this could not be relayed using a ticket. I am more then happy to provide proof that I do in-fact only own one account. I am also wondering which account was in violation, but I am almost sure it was a single TS droplet most of the time. Is this your reply to someone actually using the credit? Properly.Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi [redacted],I understand that your fraud filter I am guessing detected logins from the same IP. My friend frequently stays at my house. Although I cannot say for sure what was on this account, my friend believes he had one droplet hosting a single TS serve. While the other account being mine, I can accurately say I had two teamspeaks and a single web server. Are you able to clarify which part of the terms were broken? I was really enjoying learning Ubuntu. I am disappointed due to the fact I am unable to dispute claims, considering I was breaking no terms.Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],Thanks for the follow up. For obvious security reasons, we're not able to publicly talk about what fraud filters and detection we have in place. All I can say is that we detected that multiple accounts were linked together, and one of those accounts violated section 12. Termination and Access of our TOS. Based on the connection with that account we're not able to permit your account. I truly wish you the best of luck learning Ubuntu. Thank you,[redacted]

Review: I asked for a trial of their service they said they would give me 2 months to test it collected my credit card info and gave me hosting it worked for 51 hours till they accussed me of a violation I didn't commit they offered me two months I expect them to honor it.Desired Settlement: I want them to either give me the two months of their service or pay someone else to host me in a vps like they promised.

Consumer

Response:

At this time, I have not been contacted by DigitalOcean regarding complaint ID [redacted]

Sincerely,

Review: This company is a website which you do different tasks and accumulate points with which you can cash in for gift cards and such. I've been a member for about a year or so but until now haven't cashed anything in as I only go on once or twice a week. On December **, 2014 I did go on and cash in $15 in [redacted] gift cards and since then I have been blocked from the site. I thought it was a technical issue at first but not two weeks late I am stilled blocked so I contacted them twice now through there site without a response. Two days ago I went onto their [redacted] page and just asked them what was going on which I shortly after received a response from another member that the same thing happened to her, well before I had a chance to respond to her my comment was deleted and I was now blocked from writing any posts or messages on their page. I did a little research to see if this has happened to others and found a few pages with people going through the same thing. They like I had no problems until we tried cashing in on our points and then we were banned from the site.Desired Settlement: I would like to receive the payment that is coming to me but more importantly I would like others to be aware of the scam that they are running. We as members take time out to do there tasks and such with the notion that we will receive compensation.

Business

Response:

Hi there, My name is [redacted], and I'm the [redacted] at DigitalOcean.com, a simple cloud hosting solution built for developers. Based on the complaint made, it sounds like the customer is referring to a different company. We have received no such communications from [redacted]. Furthermore, [email protected] is not a registered customer with DigitalOcean.com. Also, we do not have a program in which we provide [redacted] Gift Cards. I've attached screenshots of our website, as well as a screenshot of what it looks like when logged into your DigitalOcean.com account. If there are any questions, please let us know. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a long standing client of Digital Ocean. In fact I started using their services when the company was just getting started. My complaint is how the front-end customer service representatives treat clients. Take into consideration I've been a client for years, I've always paid my bill, and for the most part never had a problem. Today my account had a small amount owing, likely under $20 USD. Regardless or my past history with the company and regular payments my server was as [redacted] says, "The hypervisor-level poweroff is akin to yanking the power cord out of the wall, which does occasionally cause data issues, which is why we only forcefully power off servers in extreme cases (such as this one)." Essentially DO yanked the power cable from my server, taking numerous websites offline, and potentially corrupting my data. Meanwhile classifying this as an, "extreme case". Perhaps this is an extreme case for a starving homeless person or a child in Nigera with no home. I cannot imagine for one second how this is considered an extreme case for a large hosting provider in the USA. To conclude I do not believe this situation was handled appropriately, I do not believe the level of this case was anywhere near extreme, I do not believe the front-line customer service offer anything besides attitude, mockery, and overall poor representation of a largely above par company. Do you care about client retention? Do you care about any of your clients? Do you care how your front-line customer service representatives interact with clients?Desired Settlement: Policy updates.

a) properly address cases, clearly this was not an extreme case

b) properly monitor and train staff to uphold at least an average level of customer service

c) focus on client retention and expansion, you already have me as a client, why lose me over something this naive

Business

Response:

Hi, This is [redacted] of customer support here at DigitalOcean. In this particular case the customer had his servers powered off for failing to pay for services that were already provided. The original email that we received from the customer was a complaint that we powered off his servers. We responded and indicated that between December *, 2014 and January **, 2015 we sent approximately 19 notices (see attachments) notifying him of non-payment, and a message to indicate that we would terminate his server soon if payment was not received a full 4 days before (on January **, 2015) any account action was taken. Per our policy for non-payment, on January **, 2015 we powered off the server of a customer who did not pay their outstanding bill. As an infrastructure provider we're unable to provide free service to customers. We must receive revenue for services rendered. We have made the suggestion to the customer that he should add a credit card to his account as a safety net. This will ensure that as a business we receive payment for services already rendered if there are no [redacted] funds on the account. I understand that the complaint was how front end customer service representatives treat clients, however I do not see a request for any further specifics than have been provided. -[redacted]

Business

Response:

Hi, This is[redacted] of customer support here at DigitalOcean. In this particular case the customer had his servers powered off for failing to pay for services that were already provided. The original email that we received from the customer was a complaint that we powered off his servers. We responded and indicated that between December*, 2014 and January**, 2015 we sent approximately 19 notices (see attachments) notifying him of non-payment, and a message to indicate that we would terminate his server soon if payment was not received a full 4 days before (on January**, 2015) any account action was taken. Per our policy for non-payment, on January**, 2015 we powered off the server of a customer who did not pay their outstanding bill. As an infrastructure provider we're unable to provide free service to customers. We must receive revenue for services rendered. We have made the suggestion to the customer that he should add a credit card to his account as a safety net. This will ensure that as a business we receive payment for services already rendered if there are no [redacted] funds on the account. I understand that the complaint was how front end customer service representatives treat clients, however I do not see a request for any further specifics than have been provided. -[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint was how the situation was handled from start to finish. And the policies in place to power off a clients server. Strictly from a customer service perspective. Including the fact that these notices were sent to collect an outstanding balance of approximately $15. The epicenter of this complain orginates from Digital Ocean suspending my server.[redacted] failed to mentioned a few things in his response. Most importantly that I am a good customer, I do not abuse their servers or infrastructure. And I have been a regular paying client for nearly 19 months or almost two years. Which is why I believe Digital Ocean handled this so inappropriately.PART ONE - WHY THE INVOICE WAS NOT PAIDa) not notice was sent indicating my server would be powered off, just notices about trival amounts owing beteen $5 - $20[redacted]- messages received in order from the [redacted] of Dec.- besides the comical message joking that they deactivated the server, "Oh no! Your servers were powered off for non-payment =[" a prime example of the professionalism at DigitalOcean. I have never seen this from a professional datacenter to date and I doubt I will ever see something like this again.b) sample of message sent[redacted]Thoughts - [redacted] attempts to explain how 19+ identical emails are considered (communication) and that the volume of notices alone is to refer to urgency. Rather than a clearly worded email covering key points.action - send payment - end of emailwhat - currently outstandingWhen - not specified <- key, it just appears as a notice and nothing moreWhy - not specified <- key, none, you just have an outstanding balancevalue time - no <- no indication that they care if this is paidfailsafe - none <- [redacted], kept saying they power off servers to force a client to respond, yet no where in the 19+ notices do they have anything in their message requesting a client to actually respondc) my example message[redacted]Thoughtsaction - Please pay - direct, upfront, clearwhat - outstandingWhen - immediately / todayWhy - downtime - result of outstanding balancevalue time - yes - value clientfailsafe - yes - responseBased on the above, I have enough detail from the subject line alone to take action and pay the outstanding balance. Thus resulting in less notices like the one sent above, less downtime for accounts owing a meager amount of money, and less unhappy clients.Instead of having me do their job for them. Perhaps they should have put some effort into their process / policy for outstanding balances rather than just spamming clients with a generic noticePART TWO - HOW CUSTOMER SERVICE HANDLED THE CASEa) customer service examples of response[redacted]This entire sentence is unprofessional. - potential for data issues (lost data, corrupt data) - such extreme cases (owing an outstanding balance of $16, while being a paying client for 19+ months) - when this was referred to as an Extreme Case I opened this Revdex.com caseb) numerous messages from support staff stuck on repeat - much like the 19+ notices sent that appear as nothing more than "Your outstanding balance is $14.83." No thought was put into any of the above. Each reply was nearly identical to the rest and entirely focused on policies.In the end [redacted] offered me a $25 credit which seems ironic considering. The part that I find interesting is that this all occurred over a trivial amount of money, approximately $16 causing, poorly worded harassing notices (19 identical notices every 2 days), yanking the power cable from the server to get a response (customer services response), and hours of back and forth responses about policies (on repeat).As my time as client at Digital Ocean I paid $600+ USD and I did not abuse the server or infrastructure at Digital Ocean. However, I certainly feel abused as a client. It should be clear by now that someone at Digial Ocean should have invested their time to figure this out. Instead of relying on a client.I own numerous websites, each receives well over a million visitors per month. I own numerous servers, I rent numerous servers, and I work with datacenters all over the world. In the past I've considered migrating additional projects to DigitalOcean but I always end up going elsewhere due to experiences like the one above. Plus this is not the first time I've wasted the better part of day dealing with your company about nonsense. I run a professional business and the companies I work with provide professional products and professional service. Obviously if I harassed one of my clients every second or third day for a trivial amount of money, I know I would ultimately lose that client. Which is what just happened right now.[redacted], I must say I find it particularly saddening that I am essentially doing your job here. None of the above would have happened had you fulfilled your role as the [redacted] of Customer Service.As I said in my closing email I no longer wish to do business with DigitalOcean. My server will be powered down within a day and I will notify you to close the account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint was how the situation was handled from start to finish. And the policies in place to power off a clients server. Strictly from a customer service perspective. Including the fact that these notices were sent to collect an outstanding balance of approximately $15. The epicenter of this complain orginates from Digital Ocean suspending my server.[redacted] failed to mentioned a few things in his response. Most importantly that I am a good customer, I do not abuse their servers or infrastructure. And I have been a regular paying client for nearly 19 months or almost two years. Which is why I believe Digital Ocean handled this so inappropriately.PART ONE - WHY THE INVOICE WAS NOT PAIDa) not notice was sent indicating my server would be powered off, just notices about trival amounts owing beteen $5 - $20[redacted]- messages received in order from the [redacted] of Dec.- besides the comical message joking that they deactivated the server, "Oh no! Your servers were powered off for non-payment =[" a prime example of the professionalism at DigitalOcean. I have never seen this from a professional datacenter to date and I doubt I will ever see something like this again.b) sample of message sent[redacted]Thoughts - [redacted] attempts to explain how 19+ identical emails are considered (communication) and that the volume of notices alone is to refer to urgency. Rather than a clearly worded email covering key points.action - send payment - end of emailwhat - currently outstandingWhen - not specified <- key, it just appears as a notice and nothing moreWhy - not specified <- key, none, you just have an outstanding balancevalue time - no <- no indication that they care if this is paidfailsafe - none <- [redacted], kept saying they power off servers to force a client to respond, yet no where in the 19+ notices do they have anything in their message requesting a client to actually respondc) my example message[redacted]Thoughtsaction - Please pay - direct, upfront, clearwhat - outstandingWhen - immediately / todayWhy - downtime - result of outstanding balancevalue time - yes - value clientfailsafe - yes - responseBased on the above, I have enough detail from the subject line alone to take action and pay the outstanding balance. Thus resulting in less notices like the one sent above, less downtime for accounts owing a meager amount of money, and less unhappy clients.Instead of having me do their job for them. Perhaps they should have put some effort into their process / policy for outstanding balances rather than just spamming clients with a generic noticePART TWO - HOW CUSTOMER SERVICE HANDLED THE CASEa) customer service examples of responseThe hypervisor-level poweroff is akin to yanking the power cord out of the wall, which does occasionally cause data issues, which is why we only forcefully power off servers in extreme cases (such as this one).This entire sentence is unprofessional. - potential for data issues (lost data, corrupt data) - such extreme cases (owing an outstanding balance of $16, while being a paying client for 19+ months) - when this was referred to as an Extreme Case I opened this Revdex.com caseb) numerous messages from support staff stuck on repeat - much like the 19+ notices sent that appear as nothing more than "Your outstanding balance is $14.83." No thought was put into any of the above. Each reply was nearly identical to the rest and entirely focused on policies.In the end [redacted] offered me a $25 credit which seems ironic considering. The part that I find interesting is that this all occurred over a trivial amount of money, approximately $16 causing, poorly worded harassing notices (19 identical notices every 2 days), yanking the power cable from the server to get a response (customer services response), and hours of back and forth responses about policies (on repeat).As my time as client at Digital Ocean I paid $600+ USD and I did not abuse the server or infrastructure at Digital Ocean. However, I certainly feel abused as a client. It should be clear by now that someone at Digial Ocean should have invested their time to figure this out. Instead of relying on a client.I own numerous websites, each receives well over a million visitors per month. I own numerous servers, I rent numerous servers, and I work with datacenters all over the world. In the past I've considered migrating additional projects to DigitalOcean but I always end up going elsewhere due to experiences like the one above. Plus this is not the first time I've wasted the better part of day dealing with your company about nonsense. I run a professional business and the companies I work with provide professional products and professional service. Obviously if I harassed one of my clients every second or third day for a trivial amount of money, I know I would ultimately lose that client. Which is what just happened right now.[redacted], I must say I find it particularly saddening that I am essentially doing your job here. None of the above would have happened had you fulfilled your role as the [redacted] of Customer Service.As I said in my closing email I no longer wish to do business with DigitalOcean. My server will be powered down within a day and I will notify you to close the account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted] I apologize that you didn't receive the email. Since there is no question listed, there is not anything else to respond to. Thank you,[redacted]

Business

Response:

Hi[redacted], I apologize that you didn't receive the email. Since there is no question listed, there is not anything else to respond to. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted], what is your fascination with questions. I clearly outlined that this case was complete and considered unresolved.// Revdex.com Complaint Closed, unresolved// Client does not wish to continue wasting time with business that is concludedIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted], what is your fascination with questions. I clearly outlined that this case was complete and considered unresolved.// Revdex.com Complaint Closed, unresolved// Client does not wish to continue wasting time with business that is concludedIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted] contains my personal info (age, address, home picture etc). I tried to find contact info on this web's administrator or owner. There is no information of this web page. [redacted] only requires to pay money (couple hindred dollars) on their web site to hide my personal info. This business is absolutely unethical and a source of identity theft.

Digital Ocean Inc is hosting this web service. I contacted Digital Ocean Inc via phone (left message) and email. I have not received any responses from Digital Ocean Inc.Desired Settlement: Want to get contact information on [redacted]. Or deliver my message (delete my info from their web page) to the owner of [redacted].

Business

Response:

Hello, First off, I know this is frustrating so I'll provide both context and next steps for you on this privacy matter.In your letter, you mentioned that you had called us, left a voicemail, and emailed. However, we do not have phone line--as we are an online company--and there is no history in any part of our system--not email nor even [redacted] or [redacted]) with any contact from you on any matter. Therefore, it sounds like you might have perhaps got us confused with a different company. It happens and I can help from here.The next step for you is to try to get in touch with the website directly. You can do this by looking up their WHOIS which happens to be from [redacted] (not us). You can find that information here: [redacted]In the future, if you do have any concerns about abuse on the DigitalOcean platform, we have an abuse form directly on our website that you can use. Here is the link to help: h[redacted]Using the above form will make sure that we receive and reply to your case. After all, we are here to help and I hope this gets you pointed in the right direction.Best,Thomas[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not think I have a confusion about Digital Ocean Inc.'s business. In their reponse, they did not mention that they are hosting [redacted] web site. I know that [redacted] is a domain name seller. Already contacted them via email and phone. They do not accept online complaints and they only want me to bid to purchase [redacted]. I plan to report their unethical business practice to FTC.In anyways, I want to know if Digital Ocean Inc is willing to contact [redacted] for me or relay my message to them. FYI, I made complaints to Digital Ocean Inc. based on the following info:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,We highly recommend that you reach out to legal counsel for your concerns about this site compiling public record information about you. They can help you pursue any court orders that we would then be able to use to put an injunction on their server. Short of that court order, we will not be able to remove a server for providing access to public information. Again, please seek legal counsel.I would further note that we do not provide private interactions between our customers and ourselves. Therefore, we are not able to post on Revdex.com or provide to you those correspondence.Further, we do not remove or alter information or data on a customer's server. Each customer has autonomous control of the data on their server. In cases where the customer has violated the law or our T&C, we can and will take action such as powering down their server or removing their server altogether.Again, it is not a pleasant situation to see your public information compiled in one place and displayed easily but that does not necessarily mean that a violation of law has taken place. We recommend that you seek legal counsel to help further your complaint and this will be our continuing recommendation.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It seems that the web page info has been modified after I filed a complaint using Revdex.com. The owner or so-called tech admin seems to have no intention of considering my request. Unfortunately, new web page displays more info incorrectly. Based on my research, this person (I believe that [redacted] is managed by one person) would not care of breaking the law if he/she could make money. At this point, I am afraid this person will sell the web data base to other greedy person before the [redacted] domain would be expired July **, 2016. The ownership records of [redacted] has been changed very frequently as follows: [redacted]When this person enrolls as “tech admin” (not private domain service offered by [redacted]), phone number ([redacted]) and email address ([redacted]) are fake. A bit of google search shows suspected owner’s email address (See attached file). The domain name of this email address is also registered by [redacted] with the Indian island address. I strongly suspect that the owner of [redacted]should be reported to federal agency and state attorney general. Please, provide owner’s information if you care about my safety and privacy protection. Or could you take down [redacted] web site? Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have received a coupon code from digitalocean for 1 month of free service, I have used this month to try their services, after that I have tried access their website to pay for the second month and continue using their services, but I noticed that's not possible because my account was suspended by them. I have contacted digitalocean and asked them to un-suspend my account, but they are refusing to unsuspend my account and provide their services to me. I don' t know whats happening. I am Brazilian, but my bank account and my credit card are from united-states, and my dollares are the same like all other americans. I would like to know why this company are doing this.Desired Settlement: I would like the company to unlock my account and provide me the service thats stated in their website.

Business

Response:

Hello,

Review: I have received a coupon code from digitalocean for $100 credit

I have used this month to try their services, but I noticed that's not possible because my account was suspended by them. I have contacted digitalocean and asked them to un-suspend my account, but they are refusing to unsuspend my account and provide their services to me. I don' t know whats happening. at first,they ask picture of photo id and credit card to prove, I upload the everythiing,then I get second email ask more thing, fot student id, my coupon page..something. I ask for the reaon, then I got most ridiclous reason I ever heard in ten year.they said"Your ID is from Connecticut, but your address provided says Oregon", yes, also my college is california, but are all the guy will stay same somethere from birth to dead?are digitial ocean guys all like this? I think that is obviously excuse that Digitalocean didnot wanna honer their advertisement.Desired Settlement: I would like the company to unlock my account and provide me the service thats stated in their website.

Business

Response:

Hi **,Thanks for reaching out. I'll do my best to explain things. First and foremost, your account is unlocked. I have however removed the $100 credit. Allow me to explain the steps that we took and why this is the correct procedure. The $100 credit that you added to your account is through the GitHub Student Developer package. The goal of the program is to provide current students with credit so that they can learn, host and use DigitalOcean's services while they're still learning and in school. I can see from your email address that you certainly do have a .edu email address, however it's an [redacted] email address. We asked for a copy of copy of your valid student id and proof of enrollment. Neither were provided, and thus we've determined that you're not eligible for this promotion. I'm sorry if this disappoints you. We took the action to lock your account because of the fraudulent signals that we received from your sign up and payment information. There are many customers who signup with DigitalOcean with other's credit cards and we were taking steps to prevent what we felt like might be a future chargeback. Just three days you've replied back to us and proved that you are who you say you are and thus your account is unlocked. It's also extremely abnormal for customers to come back to us 3+ months after initially opening a ticket. In this case, all of these signals were certainly a false positive and I'll make sure to look into your ticket further to see if we can train our team on additional identifiers. Since we have taken the step to provide you access to our service I believe that we have fulfilled your request. If not, please do let us know what you're expecting and I'll follow up with you. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I totally disagree the response,the first,as mention from digitialocean,they block my account because of fraud credit, actually after I submit my photo ID,and picture I hold ID,and credit card,they still did not unblock my account, on the contrast, he ask more privacy document. I have to go to you for help ,then they just unblock account, before unblock, I just did not provide any more privacy to them,making thie complaint is the real reason why they unblock, actually they did not care any customer's privacy, even what kind of government issue.the second,the rep mouths are full of lies,at first, they said,the reason of block is “Your ID is from Connecticut, but your address provided says Oregon”And latter ,the reason change to” because I open a case and respone in 3 months”, in the mean time, I did not provide any more and discuss any more with them, that obviously they did not real method and standard to evaluate the account if belong to fraud, all the reason they mentioned is excuse, should I stay somewhere from birth to death, or should I keep an eye on what they saying without any other saying, as a fact, just because I am confident that I did not fraud any one so I back to response them and providing them my IDThe third,digital ocean is playing a bait and switch game, it advise that on Github offer credit, but did not said that there are so many limitation, here is the list, all Digital Ocean has ask for 1. A photo of you holding your government-issued photo ID or passport2. A photo of the credit card you are using with the ID in the same pictureAfter learn your race from id, then ask for1. Your unique promo code2. Photo of your valid student identification card 3. Photo or screenshot of official proof of enrollment (enrollment letter, transcript, etc)4. A screenshot of your “Request a discount” page: [redacted]5. A screenshot of your GitHub Account showing the promo codeCan anyone imagine, I need to upload at least this seven docs to use their 5$ per month services, yes just $5, I need provide so many privacy, also this is not guarantee I can use, maybe have more, but I am tired to deal with them, if DigitalOcean this want to offer credit,should list their standard,and docs they need to open their services before we apply, after we get credit, and make more and more tricky standard and limit to prevent us from using. Yes, if I happen to know they are so mean like, I will never apply it, will not play bait and switch game with them. The fourth, after reviewing the cases of digitial ocean public in Revdex.com. I surprisely found nearly half case is some kind of relative Foreign races or foreign like, I really doubt there is something discrimination of DigitialOcean, I learn same from other and my cases. We all provide the id, which DigitalOcean can clearly know our race, then, we got more tricky and ridiculous requirements,Even my bank Or IRS did not ask so much privacy thing to prove ourself, even A 5$ services company pay so much attention on it, do you believe they are really care about protecting their customer, or just care about the color of customer skin?Finally I will never stop looking for justice and respect on this matter before settle, also I think I already provide enough thing to get my account reinstate with credit

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

they did not resolve the problem of my account, and credit back

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi there,The GitHub Education pack is for new students only, I'm very sorry but we are not able to apply the GitHub Education pack promotional code to existing accounts. We are therefore unable to add this code to your account. There is more detailed information here: [redacted]Our offer was intended to allow students new to DigitalOcean some credit with which they could use for development, gain experience, learn and make the world a better place.Students must also verify that they are currently enrolled in a degree or in high school.If this doesn't sit well with you then I'm extremely sorry. However, we simply can't allow all of our current users to use GITHUB promotional codes. Best,DigitalOcean

Review: We requested a refund that they stated the company, Digitalocean.com would refund. The refund has not happened and we've sent several emails over the course of two weeks. We cannot get through to the company anymore. We need assistance.Desired Settlement: Refund to card or we will dispute it on 4/** with our credit card company.

Business

Response:

Hi [redacted],I'm sorry that you had a negative experience with trying to obtain a refund and felt like this was your only avenue to obtain a refund. I see that we received this complaint on April ** and we successfully refunded you on April ** based on the discussion in your support ticket with our team. Did you receive that message from our team? I also took a look into your account history, and I do see the email exchange between you and our team. Based on the way that we bill, in order to not be charged again in the future you need to fully destroy all servers. I see that it took between April * and April ** to receive this confirmation from you, and upon receiving it, our team issued a full refund and added credits to cover the additional invoice amount accumulated on your account. At this time your account has a $0 balance and a refund has been issued. Based on your original refund request, and this Revdex.com complaint, I feel that we've responded to all of your requests. If this is inaccurate, or if you have outstanding questions please let us know. Thank you,[redacted]DigitalOcean, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,